Administrative Specialist / Centralized Scheduler Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Specialist / Centralized Scheduler

Responsibilities:

Direct daily operations of the Centralized Scheduling & Metrics (CS&M) scheduling system to ensure Service members and their families receive appropriate care, to include suicidal Centers.
Duties also include providing customer service answering telephone calls, scheduling, cancel and reschedule appointments if needed, reset passwords and enable and disable user’s accounts. Monitor database efficiency suicidal crises responder.
Support over six programs within the seven Confidential and Confidential where military families can get the appropriate assistance needed.
Trained over 40 employees how to use the CS&M scheduling system utilizing a five step objective of how to log into the system, manage their individual calendars and schedule appointments.
Conduct refreshers if needed.
Feedback and suggestions are recorded during training to make the CS&M more efficient for the clients and employees.

Administrative Specialist

Confidential

Responsibilities:

Respond to customers and employees inquiries in fast timeframe and having the ability to handle shifting priorities.
Planning, organizing and coordinating administrative activities, ordering office supplies, and creating Confidential ’S.
Revise job descriptions for new job positions within the organization.
Record, sort, assemble, and file information on specific cases, current or current projects.
Develop needed charts and graphs, creating reports using Ms Office software.
Assist in preparing planning material (i.e. binders, photocopies, etc.).Perform other miscellaneous duties such as make travel plans, make copies, and arrange for conference rooms.
Maintain organization documentation, records, and files in accordance with knowledge management and records management policies and procedures.
Assisted in case management with military families who have dependents with disabilities or special needs.
Provided assistance with enrollment and completing Confidential paperwork.

Confidential, Reston, VA

Administrative Assistant/Helpdesk Tech Tier 1

Responsibilities:

Assisted the Confidential staff and Confidential staff of 150 employees by conducting data entry, filing, billing, coordinated travel arrangements utilizing the Defense Travel System (DTS) application, and arranged conferences.
Distributed incoming mail to appropriate staff member, and monitored ticketing system database.
Greeted visitor’s; and answered telephone inquiries.
Ensured computer issues were fully documented in the help desk ticket system application.
Receive inbound customer calls and email inquiries, analyzed problems, researched solutions and provided solid answers that are easily comprehend by the customers.
Provided training on specific tasks within 20 applications. Compiled and sorted information, maintained knowledge of software updates and enhancements.
Set up and installed Printers for Confidential users.

Confidential, Arlington, VA

Helpdesk Technician Tier 1

Responsibilities:

Assisted service members (to include Guard and Reserve) and their dependents, and civilians how to create benefit accounts on the Confidential web portal.
Generated help tickets and application calls for troubleshooting.
Remote in, troubleshoot printer, workstations, CPU’s, laptops and VPN connection issues.
Provided resolutions to clients with technical issues and concerns.
Produced discrepancy reports for clients having account issues.
Replaced over 30 Command Access Cards (CAC) receiving errors, or hard drive failure.