SUMMARY:

• Managed successful development of innovative websites, service software, and dashboards with user friendly communication interfaces, streamlining information from multiple databases.
• Optimized Wireless Confidential Renewal notification process standards with best practices, reducing days to hours.
• 10+ years of experience as a Team Leader managing multiple large - scale and mid-sized end-to-end projects simultaneously, while completing within constraint time frames and surpassing the customer expectations through vision understanding.
• Managed daily operational aspects : cross-functional/global teams , coordination/provisioning, research, documentation, billables, budget, resources , materials, tracking dependencies, milestones, deliverables , i dentifying risks, solving issues , testing, Project Review Board (PRB) and customer service.
• Facilitated scrum meetings/sprint release : team resolution to unexpected problems, ensured project requirement/goals were met, conducted reviews/demo presentations, and negotiated minimum viable product delivery.
• Documentation : Business case, statement of work, project plan, scope, s chedule, timeline , score cards , slide decks, user stories, functional specifications, process improvement, status reports, surveys, forms, procedure guidelines, and change management.
• Communications : Created plan, liaison between team and stakeholders, led meetings/presentations, pitch creative solutions, get buy-in, and communicated project status reports to executive management, partners, and customers.
• Vendor Management: negotiation/procurement of materials, services, and contracts for requirements.
• User Experience Management of Product Development: Led/collaborated with development team on user interface (UI)/user experience (UX) design concepts, defined objectives and execution of elements/features, requirements, led/conducted user acceptance testing/reporting (UAT), quality control, creative resolutions to pain points/critical problems, workflow diagrams, created interactive mockups/wireframes to meet milestones and release within specified sprints.
• Marketing/Media Relations/Advertising : Managed brand strategy/guidelines and campaigns through all aspects of design concepts to published pieces in traditional print and digital; publications, social media, emails, events, and presentations.

TECHNOLOGY SKILLS:

Methodology: Experience with Traditional, Waterfall, Agile, and Scrum

Script coding: Familiar with HTML, XHTML, JAVA Script, VB Script, XML, XSL, CSS, and SQL Script

Software: Word, Excel, PowerPoint, Visio, Studio, SharePoint, MS Project/Server, Visual Studio (VSTS/TFS), JIRA, Benchmark, Constant Contact, Homesite, Ewisoft, Compass Studio, Front Page, Adobe Acrobat, Photoshop, and Illustrator

PROFESSIONAL EXPERIENCE:

Communications Manager

Confidential, Seattle, WA

Responsibilities:

• Develop communication strategy for the organization through collaboration, procedure/guidelines, and branding/marketing .
• Manager of creative marketing campaign strategies from initial design of content to published, CRM list management, audience performance analysis, communication plan for various marketing platforms/services.
• Participate in executive meeting, decisions, scheduling, and other activities required for governance.
• Website liaison created mapping, requirements, assisting with design collaboration and provide content for developer.

Digital Marketing Production Manager

Confidential, Redmond, WA

Responsibilities:

• Liaison between development team and customer. Managed team, project schedules, resolved issues, and provided status reports, using Jira, Excel, Project SharePoint, and Visual Studio (VSTS/TFS).
• Advised start-up fashion publication business by providing direction in business goals, strategy, implementation, structure, planning, networking, branding, social media, creative direction of digital magazine, and client ad creation .
• Responsible for leading meetings, coordination, brand management; web development, logo redesign, documentation for business, partnering, and marketing.

Office and Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Customer service, procurement, billables, vendor management, HR/on-boarding, and marketing collaboration .
• Optimized Confidential Renewal notification process by automating data and scheduling, reducing days to hours.

Fundraising Chair

Confidential

Responsibilities:

• Supported individual fundraising hosts, finalized procedures, assisted Media Relations with website design and marketing.

UX Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Led/collaborated with development team implementing dashboard design and driving release features within specified sprints.
• Customer liaison, managed meetings/reports, SharePoint site, UAT, user stories, and c reated wire-frame for welcome page.

Product Manager

Confidential, Seattle, WA

Responsibilities:

• Led meetings/coordination, research, procurement, interface design concepts, requirements gathering,, reports, and managing the development team.

Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Managed specifications, development of presentation, and designed supporting documentation.
• Managed content documentation of features and release comparisons.

Senior Project Administrator

Confidential, Seattle, WA

Responsibilities:

• Managed deliverables, knowledge transfer, procedures/guidelines, and training.

Project Manager

Confidential, Kirkland, WA

Responsibilities:

• Managed migration support activities, resolutions, and reports.
• Managed IP Tele Pilot phones systems training, UAT, and providing analysis reports to C-Level.