Customer Service Representative Resume Houston, TX - Hire IT People

SUMMARY

Persuasive communication and presentation skills with the ability to interact effectively with individuals of diverse ethnic and cultural backgrounds.
Outstanding customer service skills; able to analyze and resolve customer issues and complaints with skill and ease to the satisfaction of customers.
Skilled in Microsoft Office Suite, Cisco, Oracle, C++ networking, Internet Explorer, Windows OS, Macintosh OS, JAVA, Visio, Columbia Ultimate Business Systems(CUBS), EPIC Health Systems, Interaction Client, Interaction Supervisor, Interaction Administrator, SQL, CIC Administrator
Excellent organizational skills; able to create and maintain an effectively organized workplace environment to benefit customers and employees.

EMPLOYMENT:

Confidential, Houston, TX

Customer Service Representative

Responsibilities:

Directed calls to appropriate individuals and departments.
Developed reputation as an efficient service provider with high levels of accuracy.
Asked open - ended questions to assess customer needs.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.

Confidential, Houston, TX

Paint Associate

Responsibilities:

Reducing prices on sale items increasing store revenues on seasonal merchandise.
Scanning boxes to ensure correct Confidential numbers and shelf capacity to avoid inventory discrepancies.
Comparing printed price tickets with entries on purchase orders to verify accuracy for discrepancies.
Described merchandise and explain operation of merchandise to customers.

Confidential, Hempstead, TX

IMS Associate/ Modular Team Associate

Responsibilities:

Specialized in store front displays, specialty items and features services; received and stocked floor inventory merchandise.
Monitored merchandise prices to ensure price tags showed accurate current sales prices.
Maintained visually appealing and effective displays for the entire store.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.