SUMMARY:

Highly qualified and experienced program specialist and program administrator professional with more than 6 years of experience in Customer satisfaction, program management and administration while demonstrating solid analytic, customer satisfaction, and problem solving skills. Expertise in program monitoring, contracts management, finance/ budgetary maintenance, communication, and program evaluation.

WORK EXPERIENCE:

Confidential, Baltimore, MD

Agency Grant Specialist

Responsibilities:

• Provide administrative support by providing grants management services, managing procurement, preparing budget reports and maintain accurate records.
• Support senior management in maintain fiscal records of preparedness activities that include syndromic surveillance, plan implementation, incident reports and after action reports when responding to an emergency activation.
• Responsible for reconciliations and audits of grant expenditures by sub awardees, vendors and OPR expenses.
• Successfully retrieve Funding Opportunity Announcement ( Confidential ) through the Grants.Gov portal to review grant opportunity specifications in order to complete budget narrative and/or budget justification for Grant Application submission.
• Responsible for designing, developing, implementing and interpreting grants/ assistance management policies, procedures, and using best practices when monitoring cooperative agreements for Confidential and Confidential .
• Provide training and technical assistance to senior staff as requested.
• Maintain complex tracking for procurement expenses regarding existing and new equipment that include communications that assist with functions within the OPR department.
• Developed and implemented complex tracking system for all federal awards awarded to the department using the grants Catalog of Federal Domestic Assistance ( Confidential ) number.
• Provide assistance to senior fiscal officer in completing Federal Financial Reports throughout fiscal year and year - end closeouts.
• Monitor budget over $30 million that include carryover funding from previous fiscal years.
• Responsible for accounts payable by paying invoices using pay blocks according to the state of Maryland General Accounting principles.
• Successfully draw down expenses by the required due date set forth by the NOA.
• Provide support in completing quarterly projections by data entry using the complex tracking system to appropriately project expenses for each quarter.
• Support senior fiscal officer in conducting cost/price analyses of grants by reviewing projected projects and researching cost based on historical data or by requesting quotes from vendors.

Administrative Support/Problem Solving

Confidential

Responsibilities:

• Independently review and approve employee expense reports by calculating expenses and comparing to allowable cost documents set forth by General Accounting.
• Independently balance payroll by re-allocating funds between grants by data entering and creating journal adjustments.
• Assist senior fiscal officer with arrangements and payments of employee travel.
• Develop correspondence, and standard operating procedures that adhere to CFR and COMAR regulations.
• Developed information packages for employees and awardees. As a result, a combination of informational material and instructive material developed.
• Participate and represent senior fiscal officer at staff meetings and conferences.

Confidential, Baltimore, MD

Medical Care Program Specialist

Responsibilities:

• Interpret and apply COMAR regulations, guidelines, and polices of the Medicaid Transportation Program, Medicaid recipient/provider enrollment, and Medicaid Managed Care.
• Collect and analyze data for recipient Medicaid transportation needs by researching, formulating, and recommending the development of additional and/or modify policies and procedures to improve the efficiency and effectiveness of the Medicaid Transportation Grant program.
• Conduct extensive research of other transportation programs in the United States by using the internet and conducting interviews via telephone. Research projects were used to collect data to compare and contrast best practices to develop and adopt to the state of Maryland Medicaid Transportation program.
• Support senior analyst in providing leadership and Medical Assistance Transportation guidance to state legislatures during conferences and workshops. Lead the consumer satisfaction survey focus working group to develop new strategies for coding, collection of data, and interpreting findings and assist, participate and represent state agency in appeal hearing, meetings, and, conferences.
• Evaluate and provide guidance on Managed care or Medicaid fee-for-service appeals.
• Successfully collaborated with staff in drafting program policy and procedures Transportation Guide Manual and Conditions of Award. Creation of these documents enabled grantees to be in compliance with rules and regulations that were set forth by COMAR and the CFR. Compliance has increased by 10% since the onset of the revised documents.
• Conduct training, and represent higher management at meetings and training seminars.
• Managed, developed, implemented, and evaluated training curricula on Medicaid Managed Care, and Medicaid Transportation program that is used to instruct providers, grantees, and health professionals on program policies and procedures that resulted in 10 training dates per year and a 95% training satisfaction rate.
• Monitor multiple budgets for a total of $43 million of grant funds for the Maryland Medicaid Transportation Grant Program to ensure accuracy and adequacy by using Microsoft excel to track and monitor all phases of awards to prevent lapse of funds or cost overruns, independently review quarterly expenditure reports to ensure compliance with fiscal and administrative policies, process and review supplement, modification and reduction request.
• Effectively review initial budget request by evaluating program narrative and data worksheet for completeness, review of appropriate justifications for requested expenses.
• Responsible for inputting and tracking quarterly expenditures for each county by keying in excel database. This document is sent the fiscal administrator and division chief for review.
• Successfully prevented cost over runs by developing quarterly expenditure report. This report listed all line items that are allowable to the program, what the program is allotted and what they have actually spent for that particular quarter. This report is used to monitor and prevent fraud, waste and abuse of federal and state funding. In reviewing these documents I have identified over 20 inappropriate expenses and 3 reports over their allotment.
• Successfully developed Non-Emergency Transportation Program ( Confidential ) Allowable cost document that served as guidance to grantees ensuring appropriate expenses for each program. As a result of this document, I have been able to successfully review each county program budget against this document to ensure compliance. Identified over 20 inappropriate expenses and three reports over allotment
• Develop correspondence, and standard operating procedures in drafting COMAR regulations to improve compliance with state and federal Medicaid and Medicare regulations, and provide technical guidance by collaborating in the development of the Medicaid Transportation Program integrity manual.
• Developed presentation material and information packages for recipients, providers and grantees. As a result, a combination of informational material and instructive material developed.
• Participate and draft meeting minutes that advise work efforts and resolves problems within the Transportation Grant Program.
• Coordinate community outreach activities with outside sources i.e. Kennedy Krieger Institute, Nursing homes, local hospitals, Dialysis centers where presentation of complex and sensitive information regarding Medicaid are discussed.
• Provide consultation and collaboration, and serve as a liaison to over 10,000 potential Medicaid Transportation recipients and 24 grant managers that include identifying and analyzing issues, resolving problems, and challenges facing the Medicaid Transportation program through investigation, research and surveys where resolutions are provided to management for consideration.

Confidential, Largo, MD

Production Technician

Responsibilities:

• Provide superior customer service to over 20 customers per day by means of collaborating with clients on the retail floor in dispensing eyewear, presenting frames, and lenses for purchase.
• Produce custom eyewear per patients’ eye prescriptions to at least 20-30 patients using computerized technology such as the CS-7, SGX, Wax unit, Finer & polisher, Stratum coater, Tracer, Lensometer, Edger, and tinting unit to produce custom lenses for eyewear.
• Provide technical support for inoperable computerized apparatus.
• Effectively work with management staff on daily opening and closing of lab, retail store activities.
• Successfully trained four new staff members.

Confidential, Annapolis, MD

Administrative/Program Management

Responsibilities:

• Maintained and updated supervisor Microsoft Outlook calendar.
• Greeted and directed patients and visitors to the appropriate office by independently escorting or by arranging patient escort service.
• Developed and maintained patient advocate brochures and pamphlets regarding Advance directives by using Microsoft Publisher to modify language and/or update brochure.
• Maintain files of patient advocacy and advance directive materials for patients and families.
• Using Patient tracking systems, responsible for retrieving advance directive reports daily to identify trends and filed at least 5-10 per day issues with management.
• Independently entered at least 10 complaints into the Concern Management System on a daily basis and conducted hospital rounds as required.
• Successfully provided courteous and efficient customer service while assisting patients in accessing care within the hospital.
• Participated in the following committees hospital-wide: Ethics, Safety, Divisional Quality and Patient Safety, Patient Advocacy, Spiritual Care, Patient Satisfaction, Joint Commission Readiness Council, and Safety Fair that included managing special projects as assigned, such as United Way and coordination of the AAMC annual Safety Fair.

Confidential, Landover, MD

Customer Service Representative

Responsibilities:

• Schedule daily appointments for optometrist.
• Supported staff with over 10 eyewear repairs per day, filing over 10 patient records daily; collaborate with patients on the purchase of eyewear; respond to patient inquires and direct phone calls, trainings, and opening and closing the store.
• Successfully mastered training and assisting patients with eyewear needs and provided training in appropriately applying eye contact lens. As a result patients became knowledgeable of products offered and correct way to apply contact lens.