Seller Finance Specialist Resume

Work Experience:

Confidential Temporary Employment

Letter Carrier Transitional Employment 4/2009 to present temporary employment
Delivers and collects mail on foot or by vehicle under varies road and weather conditions in a prescribed area maintains professional and effective public relations with customers and others. Sometimes required to carry mail weighing up to 35 pounds in shoulder satchels or other equipment and to load or unload container of mail weighing up to 70 pounds.

Confidential
Seller Finance Specialist 1/2005 to 4/2009 company bankruptcy
Prepare payoff letter with specific details about retiring the loan by a projected payoff date. Review, distribute and track all customer complaints and or correspondence received for the company. Identify research and resolve customer concerns through written and or verbal communication. Research and update if needed customer credit reporting information. Provide verification of mortgage. Assist with incoming customer service calls. Maintain and update customer data base at Client request. Communicate with internal and external customers regarding daily mortgage servicing issues.

Confidential
Customer Service Representative 8/2004 to 12/2004 temporary employment
Ensure customer satisfaction by assisting and resolving customer inquiries and or complaints. Resolve billing issues in a win-win fashion, through the use of proactive consulting and advising by ensuring customer understanding of the billing and collection process. Process new and upgrade current accounts to achieve accurate results.

Confidential
Shipping and Receiving Clerk 6/2004 to 8/2004 temporary employment
Duties involve clerical tasks to support office, using subject matter knowledge of data systems, examines documentation and data to verify conformance-taking corrective actions where required. Perform clerical task and or physical tasks in connection with receiving incoming shipments, storage of material and issuing of goods. Coordinate with others in gathering required material and verifying that orders are accurately filled by comparing items and quantities of goods for shipment against issue documents, insuring that shipment properly packaged, identify with shipping information and loading.

Confidential

Senior Loan Closer 7/2003 to 12/2003 company downsized
Preparation of closing documents for first and second mortgages ensuring quality, accuracy of closing fees and proper closing conditions. Responsible for contacting internal and external customers (by phone, email, etc.) to correct closing issues and system discrepancies. Send Closing Packages out to Closing Attorneys and/or Title Companies in adequate time frames. Perform loan data entry in company systems Review loan files for accuracy and completeness as per company standards. Demonstrate the highest levels of integrity, character, and professionalism in every associate, customer and client interaction.

Confidential:

Mortgage Representative 8/2001 to 7/2003 advanced opportunities
Proactively communicate with closing agents to acquire all documents to properly close. Verify and input loan data into mortgage ware as well as other data base. Review Hud-1 statement to ensure accuracy and completeness. Prepare closing instructions for varies closing agents. Coordinate closing with Attorneys, Settlement Agents and Title Companies. Prepare closing documents and disbursement check to send to closing.

Additional information:
United States Marine Corp * Active Duty 1980 to 1986
Computer Application Certificate-Penn State 2001 (word, power point, excel, access)
Prior Notary Agent * Prior Real Estate Agent

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