OBJECTIVE:

To use my life experiences, training, culture, and personal ethics in my job in a way that would motivate others to accomplish their own personal goals and the goals of my employer. To continually challenge my goals to ensure that an appropriate level of passion for serving and commitment to excellence are always present in everything I do at work or at home.

SUMMARY:

Proficient in the application of complimentary methodologies (6SIGMA, OCM, PMP) with external as well as internal customers in the fields of IT and Finance. Experienced in drawing consensus in spite of discord, facilitation of strategic sessions, and certified to train groups or individuals in matters that would impact targets whose engagement is crucial to success.

EXPERIENCE:

Confidential

Training Specialist Consultant

Responsibilities:

• Working for Confidential and representing our client Confidential
• Faced with an extremely short deadline, I delivered a comprehensive target assessment on Confidential to our client.
• Developed the training strategies, learning plans, and curriculum, for the Confidential .
• Utilizing train the trainer approach I delivered learning events throughout the state to clients as well as the end users.

Confidential, Indianapolis, IN

OCM ERP Implementation Lead Consultant

Responsibilities:

• My focus on this assignment was to lead a small team thru the OCM events to properly rollout their newly developed M3 - ERP system to their enterprise.
• Created communication plans, facilitated change/educational activities for the team as well as ensuring the proper level of Sponsorship engagement towards those activities.
• Developed the plans, training, materials, and many e-learning courses to support the business beyond go-live.
• Provide advice to executives with detail cost and impact analysis on programs and workshops to improve acceptance of the change, as well as to increase the engagement of the business.
• Provided many ideas and programs to improve buy-in for the solutions introduced by the project, and through it facilitating the transformation of the organizational culture.

Confidential, Marysville, OH

Manager - Organizational Change Management

Responsibilities:

• Lead an OCM team thru the company’s largest SAP PLM Project implementation in Scotts history.
• The Scope of the project was all inclusive.
• From Idea Management thru to R&D, Manufacturing, Sales, Inventory, Shipping, Billing, Collecting, etc.
• Led Scotts through selection and adoption of their OCM Standard Methodology.
• Using this methodology I lead a team of nine associates through the selected most complex and impactful projects for the enterprise.
• Developed the content for a two day “Project Workshop” and used it on projects worldwide to give the project teams a head start on the understanding of OCM deliverables. Later this training became part of the Management Core Competency Model for Confidential (training for promising potential executives).
• Reported to the VPs where the project was implemented. I regularly presented updates and/or issues to the Advisory Teams. Worked with executives on designing risk mitigation plans to ensure the successful engagement of key individuals, or critical groups to the overall success of the project.
• I was considered a subject matter expert and go-to person with anything related to OCM or Organizational Design.
• Executives frequently asked me to participate in teams that would develop strategic capital projects (e.g. tools, solution objects, methodologies, or value propositions).
• Managed the efforts of nine associates that worked on developing communication, learning, and re-enforcement requirements of projects.
• Often asked to lead complex management and union representatives meetings as a mediator when difficult situations were present.
• Personally developed and delivered OCM on international projects that were assessed to be of “High Impact” to the organization.

Confidential, Peoria, IL

Center of Excellence Consultant

Responsibilities:

• Provided consultation and solid methodology to the executive team to define and develop strategic and tactical plans to implement throughout Confidential . The plans included the Business Case, Project Definition/Scope, and Budget. It was always my responsibility to suggest the organizational makeup of the deployment team to executives for consideration.
• Developed and delivered workshops, analysis of target groups, sponsor assessments, and many other OCM assessment tools used on projects. Based on those results I developed and delivered the communication, learning, and re-enforcement plans for the project.
• Worked with a team to standardize and help embed the OCM principles in the community of Certified Change Masters worldwide. Along with this process we set a standard for the required OCM deliverables that a given project would have to develop based on the impact assessment results for the project.
• Worked for CAT University as one of eleven instructors worldwide certified to conduct OCM training to instruct in Change Master®, and Methodology Master® certification for Confidential .

Confidential, Peoria, IL

Team Leader

Responsibilities:

• Led the Confidential team through the merger of a competitor business to Confidential . In this occasion I worked with many other analysts to gather functional requirements, develop functional definitions, and plan the process of change for the parties involved. This process included developing training materials, instruction manuals, demonstrations, e-learning courses, etc. The Finance Confidential ® systems were deployed in 17 different countries and over 130 CAT Dealerships.
• As a second responsibility to the team as a Change Master, I worked with the deployment team to cultivate the OCM approach to everything we planned to deploy.

Confidential, Peoria, IL

Application Specialist

Responsibilities:

• As part of the “Fix It” team I worked in the finance area resolving issues concerning the ability to use the system to run the business effectively, and dealt with issues caused by inefficiencies in their business processes. With each dealership the “fix” was different and required a new process of data gathering, system configuration changes, testing, etc.
• The business acceptance and engagement was critical to Confidential Corporate. As the Change Master of the team, I was permitted to use any and all tools in the OCM arsenal to ensure that the satisfaction of the client (Dealership) was strong to set the stage for the new implementation of Confidential ® in the near future.

Confidential, Peoria, IL

Process Consultant - Application specialist

Responsibilities:

• Conducted process assessments and strategic transformation projects for a number of North American dealers. As a member of this team I ran the “Dealer Enablement Workshop” (DEW), which prepared dealers to accept new Confidential ’s and the deployment of new inventory.
• Coordinated with many other teams to ensure that Confidential ’s “One IT” concepts were being met. Provided continual feedback to District and Area Offices on the dealership readiness for new inventory.
• As a result of all of the preparation for new inventory, I configured SAP FICO module as well as interfaces with third party software based on the new system requirements.
• Represented the dealerships community to Confidential for the Credit, AP, and AR areas as a Subject Matter Expert defining the requirements for a future SAP deployment for all of the dealerships worldwide.

Confidential, Morton, IL

Senior Systems Analyst / Team Leader /Supervisor

Responsibilities:

• Gathered business requirements from external customers and wrote technical specification documents for developers.
• As the previous supervisor left at mid-point of the project, I assumed the responsibilities for the duration of the project (11 months).
• Assumed responsibilities for client meetings, budget, and consulting resource management.
• Configured and approved configuration for SAP FICO for Land Rover (19 countries, 22 different currencies). Managed extremely difficult and aggressive timelines.
• Was involved in a project to define a standard methodology for Project Management, and Change Management with the hope to improve Cat Logistics ability to integrate processes across functional organizations, and improve the effectiveness of gathering and recording the Voice of the Customer (VOC) documents.
• Implemented “Remedy” for Confidential worldwide. Created project documentation, process documents, training manuals, training courses, etc. The challenge on this project was that the SLA’s to all of Cat Logistics clients could not drop more than one point in the metrics systematically collected.

Confidential, Peoria, IL

IT Manager

Responsibilities:

• Supported the systems and the infrastructure that enabled a Health Care Business in 17 sites in Illinois. The system was operating Citrix so every user in each of the sites was a Thin Client of the main system which is a challenge of its own.
• Managed a team of 18 IT professionals that gathered requirements, developed, and deployed MAS (Managed Assessments Systems), and with a team of 6 did the same to deploy AIMS-(Advanced Information Management Systems) software written very specifically to work with billing to Illinois Medicare and Medicaid.
• Designed, tested, documented, deployed, and supported a Citric Pilot site for WAN with Hyper Stream Frame Relay architecture for the entire corporation.
• Directly supported and managed data for approximately 700 users, and about 10,000 medical and billing records.