Field Service Specialist Resume

SUMMARY:

Over fifteen years dedicated to my two family owned businesses; a six - thousand acre dryland farming & cattle ranch, and our satellite telecommunications and electronics company. This instilled a passion for quality service and professionalism, as well as an entrepreneurial frame of mind from a young age.

EXPERIENCE:

Confidential

Field Service Specialist

Responsibilities:

Conduct initial inspection of premises, recommend point of installation and wiring route, customer of product and equipment.
Troubleshooting on location, and repairing problems during Service Calls.
Verifying the completed project meets the customer's needs.
Inspect vehicle and schedule routine maintenance keeping it clean and safe.

Technical Service Representative

Confidential

Responsibilities:

Provide quality technical support service through one - call resolution and accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware/software operations.
Utilized Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquiries.
Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support.

Confidential

Management Internship

Responsibilities:

Sales every day, from upgrading cars to offering insurances and protections provided by the company; all to enhance the customer s experience and our service standards.
Marketing to the many clients who refer large amounts of business to the company, as well as educating them on the services provided.
Business Management and Administrative Support experience as we had access to all financial records, sat in on any meetings, and had a voice at the weekly team meetings where goals and agendas were set for the branch.
Management employees are all responsible for the well - being of the company, and encouraged to make any suggestions and take initiative to improve operations.

Confidential

Software Engineering Technician

Responsibilities:

Provide final qualification of software, hardware, and documentation.
Provide verbal and written descriptions of all issues found.
Provide feedback for improving the test process and procedures by being an advisor to the Test Process Team.
Analyze satellite TV set - top box (STB) receivers for defects.
Developed Mentoring program.
Created Rewards and Recognitions program.

Software Test Engineer - Specialist

Confidential

Responsibilities:

Work with analysts/developers to certify the system meets functional requirements.
Responsible as the subject matter expert for manual regression testing.
Create test plans, strategy, and environment, write and execute test cases, create test reports, and manage defects.
Migrate all testing functions, procedures, and data from proprietary company software to HP Application Lifecycle Management tool.

Project Manager

Confidential

Responsibilities:

Create clear and attainable project objectives, build the project requirements, and manage the constraints of the project involving time, scope, and quality.
Systematically develop process maps to identify and eliminate waste.
Act as an intermediary between Testers and Developers to put efficiency suggestions into action.

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