SUMMARY:

• A very diverse and extensive background with emphasis on customer and employee support
• Sales Professional Project management Natural people skills
• Help desk Software support Innovation
• Senior level analyst Customer support Excellent sales

EMPLOYMENT HISTORY:

Sales Consultant

Confidential

Responsibilities:

• Established strong relationships with customers to determine any household needs, resulting in high sales numbers and improved company reviews and ratings
• Became the number one salesman in just my second month on the floor
• Incorporated expert level interpersonal skills to achieve all company objectives, while ensuring that the needs of the customers were met in a mutually beneficial way
• Maintained a clean and welcome working environment at all times

Sales and Leasing Consultant

Confidential

Responsibilities:

• Through attentive information gathering of customers' needs and wants, achieved high closing numbers and strong gross profits
• Incorporated natural people skills and established strong rapports with all customers, while boosting sales and creating strong referral numbers

Sales and Leasing Consultant

Confidential

Responsibilities:

• Sales Consulatant focused on building the reputation of the dealership and focusing on customers' needs
• Utilized strong customer relations and interpersonal skills to achieve high success rates

Sales and Leasing Consultant

Confidential

Responsibilities:

• Strengthened my sales skills through additional training
• Effectively demonstrated strong rapport, customer relations and sales
• Highest grossing salesman for one vehicle at almost $14,000 gross profit
• Achieved an almost 90% closure rate for customers when penciling a deal

Sales Specialist

Confidential

Responsibilities:

• Provided excellent customer service and a quality sales experience
• Received excellent reviews from customers throughout their entire sales experience
• Created a solid customer base in a short time despite being new to the area
• Number 3 Sales Consultant of 12 in first full month of sales

Sales & Leasing Consultant

Confidential, St. George, UT

Responsibilities:

• Provided a superior sales experience to each and every customer
• Demonstrated thorough expertise in product knowledge, sales and delivery
• Achieved 3rd highest grossing sales associate of 25+ stores in just 2nd month

Owner/Operator/Developer

Confidential

Responsibilities:

• Created a website dedicated to providing a platform for showcasing the talents of aspiring artists, musicians and actors
• Developed online stores for products to assist clients in their marketing
• Provided technical and personal support for clients in their pursuits

Programmer Analyst / Project Manager

Confidential, Acworth, GA

Responsibilities:

• Coordinated and assigned all programming and help desk tasks
• Worked extensively with end users to ensure that all requests have been assigned, completed and tested in the timelines set
• Supported and programmed modifications and new development for clients using Pick Basic on a Unix platform
• Communicated with clients on a daily basis for ongoing support of all hardware and software issues.

Assistant Network Administrator / Help desk

Confidential, Cleveland, TN

Responsibilities:

• Managed daily production activities on AS400 iSeries; user profiles, print queues, device configurations, etc.
• Installed and supported all hardware components; computers, printers, scan guns, access points, etc.
• Installed and supported all necessary company software
• Monitored and assisted with all internal and external help desk requests

Customer Service Specialist

Confidential, Cleveland, TN

Responsibilities:

• Telephone sales and support for new and existing customers
• New account setups, trouble shooting, billing and account maintenance
• Established and strengthened client base
• Provided satellite dish installment information and guidance to client and/or installer
• Assisted with troubleshooting technical issues pertaining to all electronic equipment used for service

Directory of Quality Contro

Confidential, Cleveland, TN

Responsibilities:

• Supervised the daily performance of 30 - plus personnel
• Responsible for all quality and safety measures, meeting FDA and CSA standards, both foreign and domestic (mainly foreign)
• Managed continuous inventory control, inventory analysis, product flow and development for all components necessary for production of medical lift chairs
• Working knowledge and performance of product repair and maintenance
• Ensured strict adherence to medical, warranty and SOP guidelines
• Monitored every aspect of production cycle through ship confirmation of finished product

Software Engineer / Helpdesk Support

Confidential, Cleveland, TN

Responsibilities:

• Supported customer software packages written in Pick Basic used by payday advance companies throughout the country
• Tested new software packages written in Java and implemented ways to improve on quality and ease of use
• Served as a front line support analyst troubleshooting miscellaneous software and hardware issues

Programmer Analyst / Network Support

Confidential, Duluth, Georgia

Responsibilities:

• Responsible for assisting migration, testing and implementation of all data on a new RS6000 box unit, running Confidential on an AIX platform
• Primary duties included transferring all data, setting up and testing all print queues, testing programs, modifying VOC items and hard-coded paths, ensuring proper sizing of all new directories, and “cleaning up” existing accounts
• Focused on developing and maintaining all new production, shipping and warehouse labels
• Followed tight UL requirements for designing, programming, implementing and supporting products

Senior Programmer Analyst

Confidential, Norcross, GA

Responsibilities:

• Implemented a system-wide migration to a new Confidential system
• Using Unidata/Unibasic on a Unix platform; designed, developed, and put in service a new code for all Alltel employees
• Worked closely with management and Confidential in replacing crucial files by creating programmer friendly dictionaries, extensive coding to create common delimiters and attributes and writing “spell-check” type programs

Programmer Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Utilized PICK BASIC ( Confidential ) on a UNIX platform to design and support CUBS, a software system used by Confidential clients
• Projects included design and development of programs used to support a three-box system. The system cross referenced all three boxes for on-screen or printed reports for needed information depending on client’s input. Also wrote a program to compare a file back up after a file corruption occurred. The program was designed to insert or add on any missing information according to both date and time for over 1.5 million records
• Migrating all logons from box 1 over to the new box 3 for Y2K compliance, along with verifying all necessary MD items and any customized programs