Case Analyst Resume
Nashville, TN
SUMMARY:
Motivated and creative Psychology major/Italian minor with exceptional communication skills. Excellent organizational, time management, analytical skills proven by working as a Case Analyst II and an Assistant Wedding Planner.
RELEVANT EXPERIENCE:
Confidential, Nashville, TN
Case Analyst
Responsibilities:
- Responsible for efficient and timely hands - on troubleshooting, remediation, coordination, escalation, tracking and management.
- Responsible for conducting research, workflow investigations, business procedures and making recommendations.
- Utilize the Confidential system to search for information about healthcare casework for reconciliation and resolution purposes, track, monitor and resolve 1095-A discrepancies.
- Applying appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner
- Identifying and solving customer information and processing problems
- Coordinated, planned, and executed several birthday parties, holiday events, and going away parties
Confidential, Nashville, TN
Assistant Wedding Planner/ Facilities Manager
Responsibilities:
- Support the Lead Coordinator throughout the wedding day
- Distribute personal flowers, set up/tear down equipment and/or decorations, greet vendors, cue musicians, allocate final payments/gratuities, attend to guest, vendor, and wedding party questions, and troubleshoot as needed
- Assist in closing out the event at the end of the night
Confidential, Nashville, TN
Child and Youth Case Manager
Responsibilities:
- Consulted with children, parents, school teachers, and therapists
- Coordinated home visits and Individualized Educational Plans with children, parents, and teachers
- Encouraged children to succeed in school and to obtain life goals
- Evaluated children’s mental health progress
- Organized and completed service plans for children and their parents to sign
- Observed and presented mental health record of children to clinic nurse for appointments
Confidential, Nashville, TN
Resident Assistant
Responsibilities:
- Managed a floor section of more than thirty male college students
- Planned and executed programs for the entire residence hall
- Responded to crisis situations involving residents using crisis response protocol
- Interacted and collaborated with a staff of more than five
- Other administrative duties assigned, including desk operations and on-call shifts
Confidential, Nashville, TN
Bruin Recruiter
Responsibilities:
- Assisted Confidential students and parents
- Educated Confidential students and parents on mission of Confidential and perks of being at Belmont
- Encouraged Confidential students to search for college where they would feel most comfortable
- Created the Bruin Recruiter Minority Mixer for prospective minority students and their parents
Confidential, Nashville, TN
Volunteer Sidewalker
Responsibilities:
- Ensured safety of special needs rider
- Interacted and collaborated with other volunteers
Confidential, Chattanooga, TN
Camp Counselor/Coach
Responsibilities:
- Coached and counseled nine 8-10 year olds
- Set goals for each camper
- Encouraged campers to perform well in all sports and challenges
- Explained rules and regulations to campers for various sports
Confidential, Chattanooga, TN
Intern/Cashier/Camp Counselor
Responsibilities:
- Rehabilitated several wildlife animals in the rehab center
- Counseled 6-8 year olds in the Confidential
- Facilitated Confidential Gift shop
- Set goals as an intern and work with the Confidential veterinarian