Customer Service Resume Atlanta GA - Hire IT People

Objective:

I am seeking a position that I may use my Collection, Customer Service Skills and Clerical Office experience at a company with an opportunity for growth and advancement.

Employment History:

7/09-Present, Team Lead Confidential/ One Main Financial

Resolve delinquent accounts utilizing Customer Assistance Programs/Collection Remedies. Initiate outbound calls and receive inbound calls to delinquent customers soliciting payment arrangements and resolving problems. Handle difficult or time consuming collections and potential skip accounts in a timely manner, follow up, and update, documents and payments. Review collection calls with Manager for continual feedback and training. Listen and review call quality with each employee and provide feedback and suggestions for improvement. Document contact information on systems and route accounts accordingly. Work with accounts in high stages of delinquency. Achieve goals set by management on a monthly basis while maintaining a satisfactory level of quality assurance on all calls. Work with Management team to develop strategies to prevent loss. Prepare daily status reports; assist with departmental projects or special assignments as needed for Manager. Train
other collectors and assist with questions regarding difficult calls. May monitor departmental reports and provide feedback and coaching for improved performance. Complete other duties and tasks assigned by management.

5/08 - 11/08, Loan Specialists at Confidential, Flint, MI

Interview customers to establish loan credibility
Collect and verify information to start processing of auto loans
Provide the customer with best suited program and collateral to ensure successful loan completion

10/05 - 5/08 Collector at Confidential, Southfield, MI

Maintain a queue of auto accounts consisting of 30-90 days past due or more
Prepared and processed accounts for Small Claims and Garnishment,
Attend Mediation Hearings for Small Claims
Field chased accounts that were exhausted by all interoffice collection efforts
Performed, reported and processed condition reports

1/05 - 9/05 Collector at Confidential, Detroit, MI

Collect on personal City of Detroit property taxes
Collect on personal City of Detroit income taxes
Collect on City of Detroit corporate business taxes

4/04 - 1/05 Collector at Confidential, Detroit, MI

Collect on mortgage, auto and credit card accounts 30-90 days past due
Interact closely with upper management applying combined decision making
Provide customer support using negotiating skills to prevent loss

Education:

Diploma

Additional Skills:

Excellent communication skills, professional telephone etiquette, strong negotiating and problem solving skills, PC Proficient, ability to work well with others and adjust to changing environments

We provide IT Staff Augmentation Services!

Customer Service Resume

Atlanta, GA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship