EXPERIENCE SUMMARY:

• Confidential has experience in leading business improvement, business growth and business cost savings by leveraging IT capabilities.
• He has led projects to deliver innovative process and technology changes for companies from startups to large public sector and private Confidential 50 companies.
• His professional experience includes developing value - based roadmaps, business process analysis/redesign, program/project management, package and tool selections and implementations, systems integrations, custom design and implementations as well as turnaround/rescue for projects in distress.
• His experience includes delivering results for clients locally, nationally and internationally.
• Significant experience leading multiple and diverse international, enterprise level, large scale, cross-functional projects including multiple business opportunity identification and strategic objective definitions to gain executive sponsorship for the initiatives.
• Performed multiple IT assessments and crafted roadmaps to realize the business value defined by the businesses’ strategic objectives.
• Directed multiple software selection and implementation projects across domestic and international business locations (ERP, Commodity Trading, Product Lifecycle Management, PPM, etc.).
• Managed multiple projects simultaneously - package selection/implementation, technical infrastructure selection/implementation, conversions and custom design/development projects.
• Established and managed multiple business arrangements with software providers, consulting services providers (offsite/offshore), data com/telecom services, and hardware providers.
• Rescued multiple troubled program/projects. These roles included: performing program/project assessments, defining completion criteria, re-negotiating business arrangements, advising and coaching program/project managers to drive the project to completion.
• Broad industry experience including manufacturing, processing, commodities trading, marketing, transportation, logistics, agribusiness, biotechnical, warehouse management, travel management, call center, incentive services, financial services, mortgage services, insurance, retail, government, health care and pharmacy benefit management.
• Strong communication, reporting and presentation skills at all organizational levels including executive and steering committees.
• Defined Business Strategies to share enterprise data - Developed a business and IT strategy for the world’s largest privately held company. Cross-functionally teamed on creating and delivering a solution that aligned IT investments with business strategy. Placed new emphasis on redesigning major processes, interfacing / integrating systems, and leveraging a strategy for sharing enterprise information from ERP (JDEdwards) and business unit systems. This strategy resulted in the establishment of global data services for internal / external organizational, ownership, credit, sales and purchase information.
• Defined Business Strategies for Product Lifecycle Management - Developed business requirements and proposal for a global Swiss Agribusiness biotechnology company that conducts genomic research. Focused on detail data collection for the stage gate decisions of moving a product from concept through pilot trials into production.
• Project Recovery. Assessed the Lawson ERP package implementation project for a large Minnesota city. Provided visibility to the business stakeholders of the issues/risks and facilitated the definition of goals and objectives to drive the selection and alignment of the go forward option. Led the fit/gap analysis and facilitated vendor contract negotiations of the selected go forward option. The implementation included the enterprise financial management / procurement, enterprise asset management, and human resources /payroll functions.
• Divestiture Roadmap. Developed the technical roadmap for the separation of a pharmaceutical company’s division. Provided executive management team the approaches for separating the applications, to meet the needs for the new standalone company. This roadmap provided support of the compliance requirements.
• ERP Selection (JDEdwards) for the world’s largest privately held company - This selection process included documenting the requirements, developing the RFP, managing the RFP process, developing software demonstration scripts, facilitating the software demos, selecting the software vendors and facilitating vendor contract negotiations.
• ERP Selection (SAP) for the largest Minnesota County - This selection process included documenting the requirements, developing the RFP, managing the RFP process, developing software demonstration scripts, facilitating the software demos, selecting the software vendors and facilitating vendor contract negotiations.
• ERP Implementation - Defined configuration, implementation and global deployment plans of JDEdwards for the world’s largest privately held company. This included the establishing and building of a centralized financial service center. The worldwide deployment resulted in the reduction of over 700 financial staff positions. Developed an implementation roadmap; defined common processes, led fit/gap analysis, software configuration and implementation across the global enterprise. Solution supported $125 Billion daily detail operations, monthly corporate financial consolidations, and government reporting across the globe.
• ERP Implementation - Defined configuration, implementation and deployment plans of SAP for the largest Minnesota County. Developed an implementation roadmap; defined common processes, led fit/gap analysis, software configuration and implementation across all county functions

PROJECT EXPERIENCE:

Staff manager

Confidential

Responsibilities:

• Performed business strategy, process review, design and recommendations of the internal organization.
• Performed Program and Project management for client facing services from definition through delivery.
• Responsible for Client Relationships.
• Managed all 21 staff consultants and practice leads in the areas of Business Intelligence, Data Analytics, Application Development, and Technical Services.
• Partnered with the sales team to develop improved sales processes.
• Managed dissolution of parent’s heating, A/C, and electrical contracting business, managed and maintained rental properties for parents and assisted in care giving and support during illnesses.
• After death of parents was Executor of family trust, properties, and assets. Managed sale of all assets.

Confidential

Senior Director Enterprise Development

Responsibilities:

• Completed the business and technology conversions of shipping vendor from Confidential to Confidential .
• Completed PCI Compliance initiative and international shipping customs, taxes, tariffs vendor implementation.
• Implemented SDLC and Project Management processes to improve delivery of solutions.

Independent Management Consultant

Confidential

Responsibilities:

• Completed software implementation assessment, recommendation, and project reset for Lawson ERP Initiative.
• Led the business leaders to define and document the vision, Confidential goals, strategies and project roadmap to define framework to complete the business transformation. (Large Minnesota city).
• Supported investing services business unit for the planning to migrate applications from AS400 to support corporate merger initiatives.
• Completed technology and application assessment and recommendation to support business strategy.
• Established Project Management framework for merger data consolidation initiatives.
• Consultant on PLM Project.
• Facilitated JAD sessions to define and document business requirements.
• Built Data Models, worked with vendor tool assessment and documentation of business case for Confidential . (Agribusiness / Biotechnology).
• Consultant on Business Process Assessment. Completed a Business Process Assessment and Recommendation for Packaging Materials Procurement. (Agribusiness / Biotechnology).

Confidential

Chief Technology Officer

Responsibilities:

• Led ERP (SAP) solution selection, purchase and deployment.
• Led development and communication of key technology road maps across infrastructure platforms.
• Established functionality of 2nd data center for redundancy, recovery and business continuity.
• Deployed metrics driven resource planning / allocation / management to support business demand.
• Led senior IT management staff in governance and management processes relating to the organization’s enterprise service delivery.
• Ensured continuous delivery of services that exceeded defined service agreements.

Confidential

Information Services Manager

Responsibilities:

• Championed process documentation to improve communication, training and support of applications.
• Reduced support hours on existing applications through the use of play books for tier 1 support.
• Implemented organizational changes of staff and teams to provide improved support for production applications and compliance with SOX and security requirements.
• Expanded the use of existing tools to gather and report additional measurements for staff results, deliverables, usage and accomplishments. Provided improved communication for planning, status reporting, and accountability of results.

Confidential

Independent Management Consultant

Responsibilities:

• Led Service Delivery Optimization Project for GMAC-RFC’s Office of Desktop Management. Defined, documented, and built ITIL based service level agreements, processes, and methods.

Confidential

Vice President - Information Services

Responsibilities:

• Reduced application support costs by 66% within 12 months through the implementation of project management processes and tools.
• Updated and stabilized technology infrastructure, which resulted in improved service levels and customer response times while reducing those support costs by 28% within 18 months.
• Participated on contract re-negotiation team that improved transaction revenue by more than 325%. Led assessment of the technology supporting competitive proposals and products that resulted in a more than 50% increase in desktop services, performance and capacity for the 550+ agents.
• Developed a Web-based customer report delivery solution that enabled the company to obtain over $35 million in new business and eliminated over $50K of annual printing and distribution expenses.
• Improved partnerships and processes with key providers.
• Improved customer satisfaction by cooperatively defining service level agreements and implementing process improvements.
• Assessed total cost of ownership for PCs and servers and implemented changes to reduce capital expenses by > 40%.

Confidential

I/T Manager

Responsibilities:

• Managed 25-person staff for development, support, DBA & LAN Admin. Budget $4.2 Million.
• Established, implemented and leveraged a Systems Development Environment for Digitalk / ParcPlace Smalltalk VSE and JAVA, Parts and VisualWave, Toplink and Smalltalk SQL and Oracle.
• Collaborated with and built an interface to Dunn and Bradstreet to provide legal ownership hierarchy to enable the business to improve credit management, cross-divisional sales, marketing and service.
• Partnered with operating divisions to integrate the framework into their business processes.

Product Manager

Confidential

Responsibilities:

• Program Management of all projects for the mainframe and PC financial software solutions.
• Managed 18-person staff for development, support and LAN Admin. Budget $3 Million.
• Developed an employee travel and expense reporting system that reduced processing cost by >20%.
• Use of corporate issued credit cards eliminated cash advances and individual re-imbursement checks.
• Selected and deployed a PC based financial package for small international offices.
• Negotiated a worldwide license agreement for the product.
• Facilitated implementation of Confidential ’s Total Quality Process (based upon Crosby’s Total Quality Process) within department.
• Developed WISH (Workplace Improvement Starts Here) team.

Development Manager

Confidential

Responsibilities:

• Managed 16-person staff for development, support and LAN Admin. Budget $2.5 Million.
• Consolidated 35+ divisional financial accounting packages to a single corporate solution reducing overall corporate costs and improved corporate consolidated financial reporting capabilities.
• Provided support of financial systems to domestic and international sites through offices in Minneapolis, London and Singapore.
• Facilitated cross-functional Confidential internal clients to define and prioritize projects and resources.
• Established and deployed department’s technical infrastructure.