SOFTWARE & TECHNICAL COMPETENCIES:

Dropbox, SQL, Excel (Pivot Tables; VLookup), Salesforce, Workday, PeopleSoft, Concur, Docusign, Confidential, Ultipro, Greenhouse, Fidelity PSW, Plus, Microsoft Office, Google Hangouts/Calendar/Docs/GChat, Agent, QuickBooks Pro, SPARC, ImageRight, UltraPOS, SunLife, GATE, iCIMS, Asari, Zoom

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

People Operations Administrator

Responsibilities:

• Push forward the cycle of renewal of fixed terms contracts for employees and convert qualified candidates from contract to direct hire
• Maintain and update data within our HR/Payroll System, Workday, ensuring a high degree of accuracy including raises, promotions, transfers
• Complete confidentiality on all business matters including managing the drafting of employment agreements for all new hires in the North America/Latin America region including:new hire data, title/pay rate changes
• Calendar meetings, work with IT for new equipment, provide ticketing for HR related inquiries and assignments including onboarding
• Provide a high - level of support to new hires by responding to questions and escalating issues as necessary
• Complete ad-hoc projects within the People Operations Team and other administrative tasks as assigned

Confidential, San Francisco, CA

Executive Assistant

Responsibilities:

• Worked under the VP of HR and HR Generalist to conduct I-9 verification and background checks through Confidential (Talentwise) HRIS
• Complete confidentiality on all business matters including managing the drafting of employment agreements for all new hires in the North America region, including HR New Hire Data, and benefits enrollment/changes
• Performed new employee onboarding processing into Greenhouse, UltiPro, and sent W-4 and other new hire paperwork through DocuSign
• Logged new hires into Fidelity PSW for 401k benefits, processed various HR transactions including new hires, terminations, job & pay changes
• Submitted New Hire/Contractor/Trainee Tickets to HR and IT for processing, and edited SOPs (Standard Operating Procedures) for onboarding
• Act as first point of contact for inquiries from employees and managers related to benefits, payroll, compensation, and HR related policies; scheduled interviews and arranged meetings
• Use ATS to track candidates, aid IT to issue equipment/laptops for new hires; used Excel V-LookUp & Pivot Tables to sync employee databases

Confidential, Foster City, CA

HR Shared Services Associate

Responsibilities:

• Complete confidentiality on all business matters including managing the drafting of employment agreements for all new hires in the North America region, including HR New Hire Data, and benefits enrollment/changes
• Calendared with Outlook to meet with HR Manager to various projects, as well as international employees to conduct I-9 re-verification.
• Worked with the HR Shared Services Specialist for validated beneficiary contacts and wellness reimbursement; matched HR Business Partners to new hires in New Hire Buddy program; used ATS to track candidates, and coordinate meetings
• Provided answers to HR questions from all levels of management including executives, and added all answers to our databases
• Performed new hire data entry into PeopleSoft HRIS; updated salary, title, spouse, address, emergency contact information
• Organized entry of benefits enrollments, terminations, address changes for international Canadian employees in SunLife HRIS
• Managed HR inquiry tickets from Gilead employees using AGENT, and SPARC apps - replied to inbound email tickets, responded to inbound calls, created cases/logged all entries, reviewed the GATE HR Answer team case database

Confidential, San Mateo, CA

Executive Assistant /Administrative Generalist, Foster City

Responsibilities:

• Calendared with Google to organize transportation including reserving company car, schedule interviews and meetings; used Google Docs to complete department attendance and projects for the Manager of Administration and Manager of Customer Services
• Performed Event Planning under the Manager of Administration during our Anniversary events, and coordinated set-up for props and food
• Worked with the National Sales Manager to collect and confirm client contacts in our Excel databases; synced employee records. in our Excel
• Worked with the Administrative Services Manager to process vendor invoice vouchers for Accounts Payable on behalf of HR, IT, Admin depts.
• Worked with the Customer Service Supervisor to corresponded with clients, tracked late payments of premiums, found proof of cancellations, saved emails to ImageRight

Confidential

Executive Assistant /Office Manager, Palo Alto, CA

Responsibilities:

• Worked under the VP to scan, copy, send, and process various invoices and billing documents for their Accounts Payable department
• Greeted guests at the front desk, accepted deliveries, sorted mail, and maintained tidiness of the front entrance, organized catered lunches
• Ordered office supplies and kept track of inventory for the entire office, and performed data entry for ad hoc administrative projects

Confidential

Executive Assistant, San Francisco

Responsibilities:

• Greeted guests at the front desk, accepted deliveries, sorted mail, calendared and restocked rooms for meetings, replenished supplies
• Worked under the Accounting Manager to file past client accounts and vendor bills, performed data entry ad hoc tasks for the administrative department

Confidential, San Francisco, CA

Executive Assistant

Responsibilities:

• Effectively communicate and collaborate with a diverse range of people and job functions including all levels of management for both Confidential, as well as executives elsewhere in the U.S.
• Coordinate duties for multiple offices including working with IT to issue laptop/equipment for new hires and retrieve items for terminations, deal with property management during renovations/moves/office installations, and delegate responsibilities during events/projects
• Quickly learn new tools and technologies to improve work efficiency to stay up to speed and be able to work on multiple projects for multiple offices
• Directly supported the Senior Manager of Global Engagement to direct company events, and steer HR law benefits compliance research for city and regional health insurance, commuter benefits, and fair chance ordinances; building efficiency and effective responsiveness into SF and Bay Area law operations to current standards.
• Directly supportef the Senior Project Manager of Global Real Estate & Development to ensure property management ran smoothly for expansion including cubicle installations, moving offices, and that any facility defects were reported to the Property Managers
• Supplied the Senior Manager of Global Engagement and the Senior Project Manager of Global Real Estate & Development with region-wide updates on Confidential, and employees; and updated Excel spreadsheets to sync databases on office and employee information.
• Calendared using Outlook and Google Calendars to reserve rooms for interviews, terminations, and prepared food, supplies, and workspaces for traveling executives in a fast paced environment.
• Managed Event Planning in 2 Confidential: Development Day, volunteering at Jewish Vocational Services, anniversary team building activities
• Tracked down expenses and identified fraudulent activity for the Senior Manager of Global Engagement, Accounts Payable and Human Resources
• Expanded massage therapy wellness benefits to the San Francisco and Sunnyvale offices of Cornerstone OnDemand
• Provided vendor management to negotiate pricing and to reduce company costs for our Confidential relationships
• Worked under Director of HR to file HR documents on current and past hires: termination, new hire, name/pay/title changes, performance reviews
• Worked to organize employee documents for the Affordable Health Care Act, and organized file to prepare for company taxes
• Worked alongside the Marketing Coordinator, and under the Director of Marketing to cold call and perform data entry for potential clients and partners
• Verified and cross-referenced client contact information to ensure accuracy, and confirmed change in client DM (decision maker) for future correspondence
• Calendared and performed Events Planning under the Director of Marketing , Director of Operations, Director of Security and Customer Service Supervisor to reserve space, and dates for business and customer private and public events
• Worked under the Customer Service Supervisor to conduct training for new employees, mentor new team members , and provide performance feedback of new hires
• Worked with the Confidential Manager to re-introduce the sales goal and build efficiency and effective responsiveness into existing sales operations for the Confidential and coordinated cross-training/mentoring for its employees; after implementing sales goal and retraining/mentoring we saw more effort and sales individually and cumulatively
• Collected customer contact information and synced entries between Excel databases to track our customer turnout, subscriber, and client activity
• Worked under the Director of Marketing and Customer Service Supervisor to write ad copy for job listings, ads, and events on Hillsdale.com for 135 tenant companies in Hillsdale Shopping Center
• Performed sales for both Confidential, and the Customer Service Concierge and achieved hitting the monthly sales goal for our department
• Prepared financial reports, calculated stock inventory for the Accounting departments, and counted monies daily
• Accepted job applications and resumes on behalf of the Security and Customer Service departments, ensuring fully completed applications go through the proper channels
• Answered Confidential & Confidential inquiries for 135 tenants on leasing, events, facilities maintenance, sales, operations and security concerns
• Effectively communicate and collaborate with a diverse range of people and job functions including all levels of management from the trainee to the department head Directors, and regional managers of Hillsdale Shopping Center tenant stores

Administrative Assistant

Confidential

Responsibilities:

• Worked with the Marketing Director, Operations Director, Security Director, Customer Service Supervisor to coordinate live events for the Hillsdale Shopping Center; collected customer contact information and synced entries between Excel databases to track our customer subscribers
• Worked under the Marketing Director to fashion window displays, collect customer contact information, place ad signage and newsletters
• Worked with the Marketing Director to write ad copy used in radio, Hillsdale.com, and live events for Hillsdale Shopping Center and its stores
• Organized former and current tenants’ Leasing, Construction, Accounting, Finance and Marketing files for the each corresponding dept. head