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Customer Service Representative Resume

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Houston, TexaS

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Objective:

Motivated, team player, with over 10 years of supervisory experience in hotel and restaurant, warehouse, and customer service industries seeking a position to apply my knowledge and skills

Employment History:

Confidential, Texas
Event Coordinator Supervisor Mar 2008 to Present

  • Planning and computing total cost to host event
  • Locating vendors for seating, security, and ticket sales
  • Researched locations to host events, marketing and promoting for events
  • Maintained safety and security of guests at events

Confidential, Texas
Customer Service Rep. Supervisor Oct 2005 to Mar 2008

  • Supervised and coordinated activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing.
  • Reviewed customer-complaint correspondence noted any suggestions and assigned complaints to customer complaint clerks.
  • Advised subordinates on handling difficult customer complaints or handled complaints personally.

Confidential, Texas
Shipping & Receiving Supervisor May 2003 to Sept 2005

  • Supervised and coordinated activities of workers engaged in verifying and keeping records on incoming and outgoing shipments and preparing items for shipment.
  • Studied shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules.

Confidential, Texas
Assistant Manager Jun 2001 to Apr 2003

  • Managed franchised prepared food establishment.
  • Directed cooking, wrapping and packing of food prepared and served, collecting of monies from in-house and take-out customers and assembling of food orders for wholesale customers.
  • Supervised 6 employees, scheduled work hours, resolved conflicts, and determined salaries.

Education:

  • A/C Heating and Refrigeration Program May 2010 to present
  • G.E.D. May 1994

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