Absence Manager Resume

SUMMARY:

Entry level position in technology that will allow me to build on the skills that I currently have and allow growth.

TECHNICAL SKILLS:

Skills: Case Management ~ Databases/data management, data mining/visualization (Oracle, Peoplesoft, Tableau)~ Networking and Communications(Cisco, VPN, VOIP) ~ Software Development (JavaScript, CSS, HTML)

WORK EXPERIENCE:

Confidential

Absence Manager

Responsibilities:

Manage the leaves of absence (about 300 employees) including leave types, dates, and anticipated return to work goals (Excel)
Contact between the employee, HR, and doctor’s offices ensuring that claim’s are approved and tasked to be paid in a timely manner
Responsible for auditing FMLA forms for accuracy, timeliness, and resolution of complex issues
Conference calls with client discussing business needs
Mentor less experienced employees

Confidential

Case Manager

Responsibilities:

Manage the leaves of absence for 1 major employer
Track their leave types, dates, and anticipated return to work goals (Excel)
Liason between the employee, HR, and doctor’s offices
Responsible for auditing FMLA/disability forms to support being on a leave of absence
Ensuring accuracy of claims, timeliness and resolution of complex issues with internal and external customers.

Network Provisioner

Confidential

Responsibilities:

Managed planning and implementation for specific clients and their telecommunication needs.
Routed circuits (T - 1, T-3 and associated DALS).
Sent ASRS and received DLRR from the Confidential for voice over internet services.
Consistently met deadlines and requirements for all production work orders.

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