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Customer Service Associate Resume

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Atlanta, GA

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Customer Service Associate

  • Proven success in positions requiring continued direct contact with broad range of customers, exhibiting professionalism in all circumstances.
  • Build positive rapport with customers during telephone conversations, remaining courteous and providing support appropriate to individual needs.
  • Maintain focus, adeptly handling multiple, concurrent tasks to accomplish essential daily goals and ensure attainment of long-term operational targets.
  • Thrive in collaboration with team members, offering feedback and suggestions critical to attaining customer satisfaction objectives.
  • Possess invaluable computer skills, including MS Office Suite proficiency and data entry speed and precision.
  • Excel in Customer Service and Interpersonal Communications

Experience Highlights

Confidential — Horsham, PA 2005 to 2006 (via AppleOne);

Financial Advisor

Provided personalized support to collections (3rd party) customers.Managed high volume of incoming calls, accurately identifying client needs, responding to individual inquiries and researching questions as necessary.Contacted customers to discuss debt and coordinate mutually acceptable payment arrangements and strategies for reducing past due amounts. Prepared required documentation and maintained detailed manual and computerized records. Also, full knowledge of the FDCPA.

Key Contributions:

  • Expertly fielded 250+ calls daily, demonstrating professionalism and commitment to excellent customer service.
  • Adeptly supported colleagues in handling challenging client issues, mediating to prevent escalation and to obtain maximum financial return for company.
  • Acknowledged for surpassing performance expectations with financial bonuses each month.

Confidential, (Temporary Basis) December 2011 thru April 2012 Customer Care Representative & Account Manager

  • Expert Skiptracer& Web site Navigator-- able to locate significant information on individuals as well as businesses without having much background or knowledge on the person(s). Using different search engines: Google, Linkedin, LexisNexis, Zoominfo, CRS, EdSystems (Department of Education's System) along with others. Must be time efficient! Also experienced with Oracle, WorkflowOne portals.

Additional experience in customer service-based roles for Confidential, PA and with PA Turnpike Commission of Willow Grove, PA.

Education

Undergraduate Studies in Communications

My References

Bill Moffa
Nick Ricco
Matthew Valley
Jim Mascheri
Tiffany Guthrie
James Glover

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