SUMMARY

Master Degreed professional with almost 15 years of experience leading improvements in multiple industries, business departments and countries. Accomplished at customer satisfaction improvement, data mining for improved market penetration, global supply chain management, and overall business process improvement. Proficient in advanced statistical and improvement tools (Six Sigma Black Belt, DFSS and Lean Manufacturing Facilitator). Certified Lead Auditor, and proficient in ISO 9000 and 14000, ISO 13485, and FDA QSRs.

EXPERIENCE:

Confidential, WISCONSIN
Continuous Improvement Program Leader (March, 2009 to Present)
Responsible for the Continuous Improvement Program – Projects and Training (based on Lean Six Sigma methodology) of a $150M global medical device company. Currently facilitating several projects that are expected to deliver a total of $2M in cost savings for the year. Added responsibility of leading compliance projects for Supply Chain Management; and Internal Audit efforts to identify risk areas in compliance to ISO, FDA, PAL, and other standards.

Confidential, WISCONSIN
Adjunct Faculty Instructor (February, 2008 - Present)
Qualified to teach Master and Bachelor Degree students Management, Leadership, Operations Management, Statistics, Supply Chain Management, Quality, and Business Process Improvement.

Confidential, WISCONSIN

• Fortune 5 company and World Market Leader in Healthcare Systems

Commercial Quality Manager (September, 2006 – February, 2009)
Responsible for Customer Satisfaction, Cost of Quality and Staging Operation Quality of the $100M Cardiovascular Ultrasound business in the United States, supplied through a global supply base.

Accomplishments:

• Identified areas of improvement with specific customers and segments, resulting in a 16% improvement in customer satisfaction ratings. Also was able to move from 3rd place ranking by an independent Medical Ratings Company to #1 against our key competitors.
• Transferred Staging Operation from Milwaukee to Madison resulting in a 10% cost reduction, and improved delivery satisfaction. FDA audit resulted in no findings.
• Lead various 6 Sigma Process Improvement Teams resulting in 14% field productivity improvements. Implemented key Sales Tools to identify areas of strength and weakness (Revenue and Customer Satisfaction), including a Sales Entitlement Territory Model that identifies key sales factors and probability of meeting sales forecast.
  

Supplier Quality Leader (October 2004 – September, 2006)
Responsible for implementing Quality Plan process into the business and driving Cost of Quality savings through the Global Supply Chain. Also responsible for approving and transferring parts to global suppliers, and auditing those suppliers to ISO 9000 and 13485.

Accomplishments:

• FDA Audit Sourcing team leader resulted in no FDA findings. Accomplished through ensuring all aspects of the Sourcing process were compliant, lead discussions with FDA auditors in demonstrating compliance, and led all preventative actions to ensure even stronger future FDA compliance.
• Influenced and lead teams to achieve a 26% improvement in supplier part quality (Goal was 20%) through Six Sigma methodology. Resulted in almost $1 Million in savings. Accomplished through working with Manufacturing teams to identify opportunities, and then drive results both at the supplier and internally to ensure that all issues were fully solved with Quality Plans. Result was also no repeat issues, and the rigor in problem solving was a huge paradigm shift from past process.

Confidential – SHOREVIEW, MINNESOTA

• Fortune 1000 Company and World Market Leader in Printing; named in the Top 50 U.S. Manufacturing Companies by Industry Week (August 2003)

Quality Engineering Manager – Supply Chain (August 2003 – September 2004): Responsible for improving business processes used in the Supply Chain through the management of a group of Quality Technicians and Engineers.

Accomplishments:

• Six Sigma Project to reduce curl of business forms resulting in over $200,000 in cost savings and improved customer satisfaction.
• Implemented a Market Analysis tool to better understand the cost structure of a product portfolio
• Implemented a Training Program for Six Sigma where participants use this knowledge for projects that saves the company over $1 Million.

Confidential – ATMI PACKAGING; MINNEAPOLIS, MINNESOTA

• Packaging for the Electronic, Food & Medical Industry (ISO 9001:2000 & 14000 Certified, Class10 Cleanrooms), 2007 Six Sigma Award Winner DFSS and Innovation.

Manager, Quality & Business Process Improvement (June 2002 – August 2003): Responsible for the Quality and Inspection Departments, and maintaining the ISO 9000 certified Quality Management System. Added responsibilities in championing efforts to drive the business to continuous improvement through Lean Manufacturing, and Six Sigma techniques. Part of initial Six Sigma Program. Member of the Executive Leadership Team.

Accomplishments:

• Lead the company transition to ISO 9001:2000 certification within 6 months.
• Key member of a Six Sigma project team that addressed a major customer issue that may have resulted in $10 million in lost revenue.
• Championed a Six Sigma project to reduce particle contamination in blown film used in semiconductor and medical packaging resulting in $200,000 annual savings.

Procurement Quality Manager (January 2001 – June 2002): Responsible for establishing a Supplier Management Program, and managing the Inspection Department. Duties include leading assessment teams for selecting and certifying suppliers based on overall performance (Quality, Delivery, Cost, Product Design, Customer Support, and Manufacturing abilities). In addition, established the program for supplier part qualification (supplier control plans, process capability reviews, etc.) and part certification.

Accomplishments:

• Supplier Management Program established that became the standard for the entire corporation.
• Worked with Top Suppliers on their quality, resulting in an 11% improvement.
• Within a 12 month timeframe, eliminated incoming inspection for 5 critical supplied components as part of the part certification program and resulted in inventory reductions of 25% and lead time savings of 30%.

Confidential – BAYPORT, MINNESOTA

• World Market Leader in the Manufacture of Windows and Patio Doors

Supplier Development Engineer (July 1995 – January 2001): Responsible for helping suppliers understand the capability of their processes used to manufacture key components for a new product line of windows and doors. Duties include coordinating process control plans, test protocols, first article inspections, and capability studies. Lean Systems instructor.

Accomplishments:

• Developed and implemented an assessment program to determine the overall capabilities of potential suppliers or companies for acquisition.
• Implemented a Vendor Managed Inventory program resulting in $250,000 savings in inventory and a Kanban System using returnable containers resulting in $100,000 labor savings.

EDUCATION:

PhD in Industrial Engineering, emphasis Healthcare Systems and Quality
Master of Science in Manufacturing Systems Engineering

• Capstone Project on “Supply Chain Synchronization using Pull Methods”

Bachelor of Science in Forestry
Certificate in Aircraft Maintenance Technology – FAA licensed Airframe & Powerplant Mechanic

ACTIVITIES & HONORS:

Certified Lean Manufacturing Simulation Facilitator (through Cap Gemini/Ernst & Young)

ISO 9001:2000 (Quality Systems) and 14000 (Environmental Systems) Internal Auditor -
June, 2002: Completed RAB training and a written exam for becoming an ISO 9001:2000 Lead Auditor. Also certified supplier auditor for ISO 13485 and 9000 with GE and TomoTherapy.

Board of Director member of the Wisconsin Walnut Council – 2005 to Present
Responsible for the Wisconsin Walnut Council website Confidential.

GE Certified Six Sigma Green Belt, and Air Academy Certified Six Sigma Black Belt

GE Leadership Executive Course Graduate - 2007