SUMMARY:

• Certified Master Public Information Officer, experienced in orchestrating social media and overall communications for public - service audiences.
• Create, monitor, filter, measure and guide social media presence while serving as communications coordinator / spokesperson at the federal, state and local levels.
• Credible, consummate professional, agency representative and public advocate.
• Connect and engage from the heart, powerfully tell a story and manage expectations.
• Orchestrate information/communications affairs productively and ethically, with an uncanny ability to “get the right message out” while shielding sensitive, confidential information.

COMPETENCIES & STRENGTHS:

• Social Media Management & Campaigns
• Website Content
• Public Education Campaigns, Education & Training
• Budgets
• Board Membership & Relations
• Public Speaking
• Public Awareness, Relations & Activities
• Writing & Editing
• Funding
• Volunteer Management
• Marketing Collateral
• Program & Project Mangement
• Professional Organizer

EXPERIENCE:

Confidential, Arlington, TX

Operations Specialist

Responsibilities:

• Played integral role in rolling out texting to 9-1-1 in Texas’ first county.
• Directed all public education efforts in identifying texting 9-1-1 and its applications.
• Helped create public serve message used in a national campaign, and the bounce-back message all cell phone carriers will use in the future regarding texting to 9-1-1.
• Disseminated information as a Next Generation 9-1-1 Conference Exhibitor.
• Created national campaigns for public education on new 9-1-1 emergency technology and other venues. Developed high-quality, strategic public awareness campaigns reaching an average of 1.4 million viewers annually.
• Created and maintained Confidential, Confidential and website content. Confidential followers tripled in 6 months. Confidential account was praised by many industry leaders as a key go-to source of information for 9-1-1 professionals.
• Designed, developed and authored brochures and slicks used in a national 9-1-1 education campaign.
• Produced Confidential videos, including those as host and featuring personal interviews with guests sharing 9-1-1 stories.
• Wrote and published articles for various media outlets through the State of Texas; served as team leader of advertising campaigns conducted in collaboration with other north Texas and statewide 9-1-1 administrative entities.
• Crafted and edited creatives for publications, billboards and public service announcements.
• Served as primary media contact for the Confidential 9-1-1 Program.
• Educational Events: Conducted public / community seminars / workshops on 9-1-1 program platform for schools, outreach education fairs, chambers of commerce, civic organizations, private entities and emergency management associations.
• Authored and compiled 9-1-1 Education Material; trained on program equipment.
• Created PowerPoint onboarding presentation for Human Resources to use with all new hires.
• Frequently presented to diverse groups on 9-1-1-related topics, including ongoing exhibits at conferences.
• Served on several boards and committees at the local, state and national levels as a representative for public education and educators in 9-1-1.
• Forged relationships and partnerships at the Confidential Legislative Summit in Chicago, San Marcos, General Assembly and other conferences / events.
• Championed and supported multifaceted 9-1-1 and Confidential program initiatives.
• Introduced them to Confidential, the 9-1-1 world, and 9-1-1 Department.
• Developed age-appropriate activities to reinforce the 9-11 mission.
• Monitor Public Education program supplies to ensure ongoing availability to stakeholders.
• Worked with and hosted numerous students seeking community service hours. Collaborated with Confidential members regarding meetings with legislators and other visitors.
• Partnered with numerous county 9-1-1 groups; and with The Confidential in regards to community Confidential .

Confidential, Bethesda, MD

Administrative Support

Responsibilities:

• Processes / maintained patient records: intake, database, website, charting and ambulatory procedures.
• Accessed thousands of records, including presidents’, dignitaries’ and high-profile patients’ medical records.

Confidential

Volunteer Leadership

Responsibilities:

• Hired and managed 400+ volunteer staff. Instructed, trained and guided volunteers in providing assistance, acting with tact and sensitivity, to support the Wounded Warrior Program, the hospital patients and their families. Managed communications / information (paper and database), application through commitment.
• Created first manual, with protocol complying with Red Cross, military and government regulations. Number of active volunteers increased 100% in 3 months due to diplomacy and reputation-management training.
• Represented American Red Cross with members of Bethesda Walter Reed Military Command, international dignitaries and civilians receiving treatment, including members of Congress, the Supreme Court and U.S. presidents.

Confidential, Chevy Chase, MD

Consultant - Owner / Operator

Responsibilities:

• Designed business cards, brochures and marketing collateral pieces.
• Earned reputation as a premier organizer.
• Gained significant referrals and repeat business.
• Featured in magazine articles and interviews.
• Invited to speak on local Confidential 4 television affiliate.
• Key presenter with community groups, i.e. schools, women’s groups, moms’ groups, business groups, service clubs and church groups.
• Worked extensively with clients having Confidential diagnoses, elderly with dementia or Alzheimer’s diagnoses, and children.
• Created pictorial histories for families.
• Blogged on organization for monthly Washington family-focused website.

Confidential, Silver Spring, MD

Class Representative / Multi-faceted Volunteer

Responsibilities:

• Established elementary school’s annual Spring Fling that raised over $3,000 a year.

Confidential, Washington, DC

Parent Board Representative & Classroom Teacher / Volunteer / Substitute Teacher / Classroom Volunteer

Responsibilities:

• Represented up to 4,000 members / 900 families with full fiduciary responsibility for non-profit dollars and oversight for adherence to Confidential ’s bylaws of separate entity ( Confidential ) under non-denominational church; serving a very diverse population.
• Scope of responsibility included: staffing, volunteerism, facility space, safety and security. Also served as part-time, on-call
• Spearheaded several fundraising auctions (co-chair) and galas to raise funding for school / Confidential . Starting with zero-dollar budget, first event netted $25K after expenses.
• Created and implemented system to procure additional funds for classroom supplies and equipment.