SUMMARY:

• I’m returning from an oversea stay and desiring to get back into IT leadership. Innovative, customer and results - driven, technology leader with Confidential 500, entrepreneurial and consulting company experience and 25+ years experience in project, program and team management and solution architecture.
• Experienced in exceeding expectations through agile, waterfall and hybrid methodologies and small/large team, multi-site, multi-vendor, offshore and around-the-clock delivery models
• Innovative solution finder to complex business needs
• Demonstrated business decision-making, analytical, problem-solving and conflict-resolution abilities
• Extensive future-based empowerment training and demonstrated people skills
• Ability to learn new domains, adapt to rapidly changing environments and achieve results

KEY SKILLS:

• Project, Program & Product Mgmt.
• IT Management
• Strategic Architecture
• Budget & Process Mgmt.
• Customer-Facing Technologies
• 3rd Party, Agile, Multi-site & Offshore Models
• Operational Improvement eCommerce
• Data Analysis, Bus. Intelligence
• Large-Volume Transactional Sites
• EAI, CM, CRM, DM, Merchandising
• Startups, small/med business
• Self Starter, Team Empowerment

RELEVANT EXPERIENCE:

Investor/Consultant

Confidential

Responsibilities:

• Manage personal money through mostly strategic derivatives trading approaches.
• Became registered investment advisor (RIA) and was in partnership to develop hedge fund.
• Consult with small businesses in areas of marketing, CRM, operational improvement and technology assessment and procurement.
• Expanded retail owner presence in Amazon marketplace using existing POS through custom developed automated inventory integration.
• Business is now able to manage unlimited increase in products available.

Director

Confidential

Responsibilities:

• Facilitated transforming client into a future-driven team focused on actions to realize that future.
• Introduced transformational training for leadership team.
• Conducted workshops to create a reason for being, core values, 5-year future and branding elements.
• Created-listening based sales and customer service training.
• Company broke through their operational plateau and expanded revenue by 32%.
• Developed automated process improvements through implementation of customized library management system, adword campaign analytics, customized CRM with workflow, automated marketing performance analysis and reporting, grade analysis and reporting, resulting in new capabilities, operational integrity and manpower savings.
• Introduced A/B testing with adword landing pages to increase effectiveness of campaigns.

General Manager

Confidential

Responsibilities:

• Increased enrollment over 50% in 5 months through direct marketing initiatives and recruitment practices. Developed plans to expand into diploma programs.
• Led major web site redesign in record 3 weeks, including new content management system after previous effort stalled out, meeting regulatory compliance and marketing objectives.
• Led business process improvements and cost saving initiatives, including art curriculum expansion, HR plan and policies development and team automation implementations resulting in a successful regulatory quality audit and improved profitability.

Business Advisory Head

Confidential

Responsibilities:

• Successfully penetrated target account with new line of business with two weeks of starting after previous two years of attempt.
• Led business portion of strategic consulting engagement with large airline and developed innovative approach to optimizing ramp operations at large hubs utilizing real-time decision making.
• Developed interaction history-based, intelligent multi-channel offer engine proposal for ancillary revenue products.
• Led group booking business case development for large account. Identified $3M/yr in recoverable penalties unknown to the airline, in addition to other benefits

Independent Consultant/Principal

Confidential

Responsibilities:

• Architected technical approach and built team to develop a new hotel meta-search business to leverage airline loyalty programs. Advisor to company founder.
• Consulted to present innovative ways to reinvent boutique, travel-related, offshore consulting firm business model.
• Lead role in pilot program validation targeting travel industry marketing.
• Developed strategic product plan that exploited existing products, built customer retention and introduced new advertising revenue model multiplying forecasted company revenues.
• Formulated and initiated pilot project including solution architecture, business plan, proforma analysis, requirements, prototype development, market research, vendor negotiations and project planning.
• Created initial requirements and technical solution approach for a proprietary travel-related advertising new business startup. Business did not acquire funding.

Confidential

VP of Technology

Responsibilities:

• technology infrastructure for successful startup and growth of two membership travel clubs. Doubled revenue by end of first year to realize $20M annually
• Architected flexible platform to enable easy launch of new products, leveraging open source ERP and CRM frameworks, data mart using MS SQL Server, payment card industry (PCI) compliance, and automated fulfillment solutions.
• Defined and developed solution to bundle a high-end credit card with a travel membership (requiring minimal development from bank partner) within a three-month deadline.
• Leveraged SOA/ERP open-source technologies, onsite and offshore development teams, and boutique-style managed hosting to establish a 24x7 operation with greater than 99.5% uptime and create a unique “hybrid” development methodology to meet aggressive time-to-market needs.
• Optimized offshore project management model using agile principles, overcoming mismatch between the market needs of the business and ingrained offshore methodology and reducing implementation timeframes by over 25% on a complex pilot project.
• Defined and project-managed the development of key business initiatives with third parties including: partner fulfillment interfaces, specialized payment-processing solutions, launch of luxury travel club, and first-of-its-kind cross-sell prototyping approach for reservation center that paved the way for $2M per-annum business opportunity.
• Provided consulting and/or solution architectures, including resolution of complicated travel agency booking problem, development of stored-value gift card, and research for next-generation electronic banking (ePurchasing) system.
• Introduced advanced marketing functionality that facilitated precise targeting/tracking of product marketing initiatives for a projected 66% single-year increase in revenues.
• Resolved a myriad of complex technical issues (e.g., problematic solution architectures, integration failures), equipping Confidential with the means to revitalize Confidential lounge product and reverse its multi-year sales decline. Created a series of product development roadmaps to achieve end-game functionality and propel revenue growth without requiring significant development resources by harnessing strengths of existing systems.

Sr. Technical Architect / Manager of Strategic Architecture

Confidential

Responsibilities:

• Provided technical consultation/due diligence to business development groups in analyzing new M&A opportunities and partner relationships ranging in size from $500K to $10M+.
• Supported financial analysis of new initiatives by modeling technology costs and cost savings.
• Solved growing misalignment between strategic business interests and technology by championing and architecting replacement booking-engine solution fully integrated with back-end reservation system through innovative XML-based interface.
• Positioned business control of product direction, operational cost efficiencies, and enhanced functionality to support growing $500M+ business. Approach sourced the eventual implementation several years later under different management team.
• Delivered bottom-line improvements totaling tens of millions of dollars (captured through both incremental revenue gains and cost savings) by spearheading new approach for selling private fares online that simplified processes, catapulted the number of new custom fare offerings, and eliminated excessive exception-handling.
• Partnered with architecture team to create enterprise architecture reference, principles, and patterns. Created governance model to ensure compliance and seamless implementation of projects within the architecture.
• Contributed to architecture decisions facilitating highly available, supportable content-management application and content display-system developments during a major site redesign.

Confidential

Project Manager/Engineer

Responsibilities:

• Led project to launch the first web-based online-booking engine on a redesigned united.com that lowered distribution costs by tens of millions of dollars. Led RFP process and architectural assessment of selected vendor. Project managed vendor and in-house development across four different locations. Created optimized product/program management processes to facilitate growing backlog of needs. Also led the first three functional integration-enhancement releases and set up positive working relationship with vendor.
• Piloted and project-managed all phases of Confidential ’s first successful, large-scale speech-recognition application (an employee listing VRU) using cutting-edge technologies. Technical approach also enabled groundbreaking, web-based solution within weeks, captured tens of millions of dollars in call center savings, and led to company’s recognition as an early pioneer in voice-recognition technologies. Presented on SOA implementation at BEA users’ conference.
• Co-led 25-member, cross-functional team and $8M initiative to develop and launch airline’s first mass-market online-booking engine (“United Connection”) with a full customer support organization. Won numerous awards for delivering groundbreaking technologies and tens of millions of dollars in cost savings.

Sr. Technical Analyst

Confidential

Responsibilities:

• Consulted for major airlines to redesign core customer processing processes.
• Project managed, architected and developed numerous market leading technology solutions for hub/spoke Confidential customer servicing and back office operations inside an Confidential for Tomorrow strategic initiative.
• Led development of first large scale distributed processing solution for Confidential automation, including Confidential printers, gate readers, Flight Information Display redistribution, document processing and intelligent workstations.