OBJECTIVE:

To obtain a position where my experience, training, and education can be utilized to transition into the field of Information Technology.

TECHNICAL SKILLS:

• Troubleshooting profile issues
• Configurations in MS Outlook and MS Office Suite
• Provide folder access, mapping printers, providing shared drive access, etc.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e - mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies
• Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Walk the user through a series of steps to determine problem. Classifies level, priority, and nature of problem.
• Install and assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.

PROFESSIONAL EXPERIENCE:

Confidential

Criminal Investigator

• Served as a credentialed Criminal Investigator with special deputation appointment authority by the U.S Marshal Service
• Conducted investigations and vulnerability analyses of sensitive activities to counter threats to the agency and its operations in order to prevent or detect penetration of foreign intelligence service and support personnel security missions
• Analyzed investigative findings and prepares accurate and timely investigative reports and related correspondence for management’s review
• Coordinated and served as liaison with senior civilian and military officers, military criminal investigative organizations and other local and federal agencies to support criminal investigation and executive protection operations
• Participated in the development and implementation of policies, procedures and infrastructure concerning executive protection. Served as the Education and Training Alternate Manager. Developed a new training program for the entire investigations division.
• Assisted in training security personnel in executive protection operations and selected DOD personnel in personal protection skills

Confidential

Training Coordinator

• Coordinated and conducted training activities, seminars, conferences, and workshops.
• Served as a primary classroom instructor to DIA Police training requirements. Provided support to fellow training instructors by ensuring course material is current and taught to establish standards.
• Ensured training was coordinated and conducted at the prescribed times and locations. Managed student rosters and supervises instructor assignments to endure instructors are present and prepared. Managed the classroom environment to make available required resources to successfully conduct training.
• Primarily responsible for ensuring all training records, databases, and related files are maintained in proper order.
• Evaluated training requirements and training request forms. Reviewed and processed employee training request forms. Sent out training confirmations and reminders. Secured facilities and instructors for training.
• Developed and maintained the department training calendar.
• Coordinated new employee training. Developed training schedules to include weapon qualifications, new officers’ class, and Physical Efficiency Battery tests.
• Reviewed, maintained, updated and submitted employee training records for compliance with Department of Defense Standards.
• Researched new training materials. Evaluated and updated training programs and vendors to keep current with new techniques and current events. Consulted with senior training staff members to ensure training information is current
• Prepared and presented oral lessons and presentations.
• Communicated orally with officers, other agency employees, and the general public in face-to-face training environments.
• Established and maintained effective working relationships with other government agencies.

Police Officer

• Served as a lead uniformed Federal police officer and senior officer on duty during temporary absences of the shift supervisor assigned to perform shift leader duties.
• Oversaw proactive law enforcement operations. Used judgment in interpreting and adapting police guidelines, activities and regulations.
• Ensured the physical integrity of required Agency facilities 24 hours a day, seven days a week; maintained law and order within the federal jurisdiction of Agency facilities and surrounding areas in accordance with applicable laws, regulations and established procedures.
• Responsible for protecting Agency facilities, materials & information and provided assistance to the shift supervisor in the planning and direction of assigned uniformed police officers engaged in day-to-day operations at agency facilities.
• Patrolled law enforcement desk operations, serious incident response, terrorist incidents including response to Chemical, Biological, Nuclear, Radiological & Explosive (CBNRE) and other critical incident situations.
• Conducted and reviewed criminal and security investigations, provided law enforcement expertise to crimes against persons or property investigations, various facets of security violations, unauthorized disclosures of classified information, investigations of other matters directed by higher authority, and preparation of associated investigative and security reports, policies and regulations.
• Provided input and participates in the writing of Agency regulations, manuals and standard operating procedures (SOPs) related to law enforcement and security requirements and disciplines
• Law Enforcement Operations Center Operator, a fast paced call center environment. As an operator, I provided support to senior individuals in sabotage occurrences that cause operations to establish perimeters, evacuating affected areas, and initiate preliminary investigation. Experience in making decisions based on the interpretation of regulations and initiated actions that affected operations. As an LEOC operator, person-to-person work relationships are maintained for the purpose of providing information where explanation and interpretation are required to render service and maintain coordination.
• As an officer, I provided technical and administrative support. Such tasks as scheduling, overtime reports, and the SharePoint site were included.