Attorney/Legal Analyst Resume Boston, MA - Hire IT People

SUMMARY:

Delivering Excellence in Regulatory Compliance, Process Improvement, and Quality Assurance
Accomplished Compliance & Legal Professional with extensive experience advising organizations on operating procedures and business practices in compliance with state and federal regulatory requirements.
Leverage unique combination of legal knowledge and business acumen to fuel success.
Licensed attorney able to demonstrate influential leadership, client relations and advocacy, and consensus building to achieve results.
Effective in researching and analyzing rules and regulations and devise high - impact strategies to mitigate risk.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Attorney/Legal Analyst

Responsibilities:

Successfully monitored and implemented compliance-related activities across the organization.
Negotiating, drafting, revising and analyzing the contracts.
Drove contractual compliance by analyzing financial data including cash collections, payments, loans, premiums, dividends, and claims.
Interpreted business/legal documents involving corporations, nonprofits, LLPs, and partnerships, formation, legal requirements for conducting business, and rights and responsibilities for conducting business in MA.
Streamlined and expedited workflow processes by eliminating work redundancies.
Ensured compliance with State insurance laws by evaluating insurance regulations, codes, and sales practices.
Crafted claim summary decisions and reviewed settlement documents for accuracy; successfully directed arbitration cases to settlement.
Leveraged extensive knowledge of financial vehicles, privacy, disclosure, fraud prevention, and regulations in the insurance, securities, and financial services industry.

Quality Assurance Coach

Confidential

Responsibilities:

Introduced new guidelines and material for multinational call centers to ensure compliance with laws, improve customer experience, and customer satisfaction.
Conducted call quality assurance and coached customer service representatives to enhance product knowledge, improve active listening/interpersonal skills, optimize customer engagement, and career growth.
Led team meetings on management reporting goals, statistics, compliance, and suggestions for improvement.
Achieved a 10% reduction of multi-million dollar resolution by expediting a large value project; aligned the project with strict timelines, addressed customer complaints, and utilized an automated process with more robust controls.
Reduced call queues and long wait times to improve customer experience, reduce time per call, and cut costs.

Confidential, Boston, MA

Risk Management & Audit Consultant

Responsibilities:

Successfully conducted departmental payment audits for long-term care insurance benefit claim payments to ensure accuracy in eligibility determinations.
Addressed and resolved to assist customers with insurance issues.
Collaborated and interfaced with cross-functional leadership teams to drive continuous improvement, and development, and workflow optimization.
Facilitated performance management initiatives by assisting management with evaluation, development planning, and salary adjustments; generated and delivered individual and departmental monthly performance reporting.