SUMMARY:

Professional trainer/designer with over 14 years’ experience as a Curriculum Development & Specialist.

SOFTWARE KNOWLEDGE:

WebEx, Microsoft Live Meeting, Adobe Connect, MS Office, MS Excel, MS PowerPoint, Adobe Photoshop Elements 9, Visio, SharePoint, Publisher, ARGO, Appro, Thompson One, Salesforce CRM, Siebel CRM, Mobile Intelligence, Merlin, Cisco, Citrix, SAP ERP/CRM, Avaya, Oracle ERP, uPerform, iRep, Veeva, Coupa, Confidential TRIRIGA, Confidential Maximo, CGI Advantage ERP, Business Intelligence, PeopleSoft, Captivate, Dayforce HCM.

PROFESSIONAL EXPERIENCE:

Contract Trainer

Confidential

Responsibilities:

• Responsible for creating Dayforce HCM courses
• Employee Go - Live Timekeeping procedures
• HR policies and Processes
• Manager Go-Live HR Payroll and Timekeeping Management.
• OKTA SSO/ Two Factor Authentication setup
• Delivered end user to Pensioners on PeopleSoft
• Provided workshops for Payroll Processing.
• Provided end user on Veeva CRM/Salesforce
• Provided for Grants, General Accounting, Accounts Payable, Inventory Processing, Procurement, Cost Accounting, Cost Allocation, Fixed Assets, Accounts Receivable and Investment Accounting, HR HCM on CGI Advantage ERP.
• Designed and developed participant and leader guide materials for multiple courses.
• Provided UAT testing for all exercises
• Created job aids for all courses.
• Delivered end-user on PeopleSoft.
• Provided for Grants, General Accounting, Accounts Payable, Accounts Receivable and Investment Accounting on CGI Advantage ERP.
• Delivered on Maximo-Inventory Management, Confidential TRIRIGA-Facilities Management and infoAdvantage-Interactive Reporting
• Instructed end-users on PeopleSoft
• Created leader’s guides, participant guides and job aids for Accounts Receivable, Reporting and Accounts Payable.
• Universal Protection Services
• Implementation of Salesforce Cloud ERP solutions to field support.
• Providing and field support on payroll and personnel scheduling.
• Delivered SAP ERP, SRM, HCM, CRM and PeopleSoft to State Employees, Focused on SAP FICO and Logistics. Courses include; Inter-Agency Billing, General Ledger, Accounts Receivable, Cost Assessment, Accounts Payable, Logistics, Business Analytics, Purchase Orders, Strategic Sourcing, Master D Confidential, Grantee/Grantor, Assets, Contracts, Document Builder, HCM Mini Master and Internal Orders.
• Developing a variety of materials for all the courses delivered.
• Providing desk side support to end users
• D Confidential testing and staging
• Creating, eLearning and support documentation within uPerform
• Providing workshops on budget, procurement processes, GL, AP and BI reporting.
• Delivered 6 week new hire to associates focused on Seibel CRM and Bridgetree (logistic services for large consumers and business marketers).
• Designed curriculum to support courses
• Provided on PeopleSoft
• Virtual Procurement Trainer- Subway
• Delivering to Franchisees on Coupa software based platform. Virtual consists of; • Preparing and Placing Orders • Purchase Orders and Purchase Requisitions
• Implementation of UC360 software (one of the largest cargo IT solutions in the airline industry) in a classroom and warehouse setting.
• Assisted with the migration of the airline’s cargo logistics and revenue accounting systems to Mercator’s SkyChain and Rapid Cargo solutions.
• Used Adobe Connect to deliver T3’s to United senior trainers
• Provided support during Go Live
• National Grid Electricity and Gas
• Implemented SAP ERP and HCM to Union timekeepers and crew.
• Assisted crew with proper usage of the new handheld timekeeping device and payroll tools.
• Delivered timekeeping via an iPad.
• Delivery of SAP; Modules included Costs Management and Planning, General Ledger, Accounts Payable and Reimbursable throughout the US.
• Delivered workshops on Cognos BI Reporting and Financial Management Reporting.
• Provided SAP support to end-users post-integration and acted as a resource to identify and solve process issues. Conducted virtual and one on one via Live Meeting to troubleshoot issues.
• Responsible for workshops on GPC Process, Cost Management, Cost Planning, Spending Chain, Reimbursable, Outbound MIPR’s and creating SPS PR’s
• Assisted Operations/Support team with year-end processes and testing to identify potential gaps.
• Utilized troubleshooting tools and utilities (Remedy) to support identification and delivery of incident resolution.
• Morgan Stanley Smith Barney-Consulting Group
• Provided Salesforce and Oracle ERP for Private Wealth brokers
• Delivered virtual workshops via Microsoft Live Meeting on the conversion process and new procedures
• Developed new rollout materials as software updates occurred
• Provided branch desk side support, walking brokers through a variety of daily tasks
• Facilitated SmartStation to advisors and sales assistants.
• Delivered Salesforce CRM to branch brokers.
• Walked brokers through the new account opening process
• Provided PowerPoint to senior level management.
• Created job aids for Salesforce
• Hosted two 8 week virtual WebEx sessions on new tax software
• Provided one on one feedback and coaching via WebEx and Instant Messenger
• Delivered two 10 week new hire class in a call center environment Medicare and Medicaid claims processing
• Provided on Salesforce CRM, COSMOS, Avaya, PeopleSoft, Oracle in addition to 15 other systems required to perform daily tasks.
• Implemented cross- on Medicare Advantage plans as well as additional benefits and services for people who have long-term or advanced illness, are older, or have disabilities
• Designed and developed instructional materials including manuals, teaching aids, self-paced study and performance evaluation tools
• Provided workshops virtually on IDEAL, multi-flow software used to assist end users with a seamless customer interaction.
• Responsible for one on one feedback sessions and coaching
• RBC Centura/Southtrust Merger/AmSouth Merger
• Delivered mortgage on Appro, a lending system which takes a loan from origination to closing.
• Reviewing loan documentation to validate information and ensure compliance with applicable laws and regulations.
• Provided on appropriate disclosures for all loan programs, including FHA/VA; preparation and delivering.
• Facilitated on new accounts and lending systems
• Provided branch support after implementatiom
• Created process flow materials using Visio
• Confidential /Southtrust Merger/Teller -Accenture
• Delivered retail on new account opening for credit cards and a variety of loans
• Facilitated sales using APPRO mortgage software
• Oversaw development of web-based and classroom curriculum
• Provided ATM loading and unloading to branches
• Delivered on Oracle CRM to manage the business
• Provided Mobile Intelligence PHARMA CRM to reps. Allowing sales reps and their managers to spot opportunities and monitor performance from their mobile devices.
• Provided pharmaceutical reps with via an iPad, used to track and manage sample pharmaceuticals and materials.
• Merrill Lynch/ Confidential Merger
• Facilitated Thompson One to private bankers and brokers
• Delivered Salesforce CRM courses to brokers.
• Provided lessons on MS Outlook, Word and Excel
• Confidential Role Clarity
• Delivered Siebel to existing employees
• Introduced SAP BI on a trial basis.
• Provided branch support on role clarity tools

Confidential

On-Line Adjunct Instructor

Responsibilities:

• Teach units of instruction to students in higher programs, adult and continuing courses, or economic development activities as follows
• Created lesson plans
• Plan learning activities and use teaching methods designed for a variety of learning styles to help students achieve course outcomes.
• Used PeopleSoft daily to manage HRM activities.
• Used Blackboard as a tool to deliver weekly class lessons, quizzes, tests and practice lessons

Confidential

Executive Trainer/Designer

Responsibilities:

• Oversaw all sales and sales-related functions for higher including sales strategy, sales, and people development
• Manage group dynamics through the use of “learner focused” environment and blended learning methods
• Developed sales scripts for new business
• Used SAP to drill down into sales distributions
• Designed new hire sales curriculum
• Responsible for follow up and needs assessments

Confidential

Trainer/Sales Coach

Responsibilities:

• Managed Commercial Lending new hire’s during their 6 week
• Provided on Siebel
• Created process flow documentation