TECHNICAL SKILLS:

Hardware & Software: MS Server 2000, 2003, 2008, 2012. Active Directory, DHCP & DNS Server deployment and maintenance. Exchange 2000, 2003, 2010; Operating Systems include: NT, 2000, XP, Vista, Windows 7, Citrix; MS Office Suites, MS Project, Blackberry Enterprise Server. 15 years of experience in the following: *Facilities management 3rd Party Vendor selection & management IT voice and data audit and analysis LAN/WAN and voice infrastructure design, deployment and upgrades Unified messaging administration, cross - connects, troubleshooting Quality Assurance Analysis for both hardware and software deployments

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, NY

Staff manager

Responsibilities:

• Sales Consultant on the Confidential & Confidential business to business account.
• Taking sales calls for wireless business clients.
• Recommending wireless plans and equipment to fill individual client’s needs.

Confidential, Rochester, NY

System Administrator

Responsibilities:

• doing the day to day tasks of Network administration and end user support utilizing Active Directory, Backup & restore, monitoring.
• Environment consisting of VMWare Esxi, Exchange 2010, Server 2008. 64 bit Windows operating system workstations. Spiceworks ticket system.
• Telephone cross connects. Move, Add, changes. Workstation deployment.
• Employee training. Phone system administration. Security access administration.

Confidential, Rochester, NY

Systems Administrator

Responsibilities:

• brought on to catch up on workload working in an all Citrix environment across multiple locations in the Rochester Area.
• Workload consisted of the day to day tasks of Network administration and end user support.

Confidential, Rochester, NY

Contract consultant

Responsibilities:

• Confidential a client’s location for aprox. 300 employees in a VMware and Exchange 2007 enviornment.

Confidential, Rochester, NY

IT Manager/IT Project Manager

Responsibilities:

• Accepted position of IT Manager/Administrator for Engineering and Architectural firm whose growth necessitated the need for an extremely diverse individual to handle day to day operations and an IT professional to standardize all facets of the IT functions.
• Highlights and various projects over last 10 years include:
• Creation of first formal overall IT budget Installation of the Confidential ERP system and migration from Windows NT to Server 2000 then upgrading the ERP system to a Server 2003 SQL based system
• Design and implementation of complete hardware and infrastructure upgrade mindful of budget and resource limitations
• Complete telephone system replacement projects involving VOIP, Unified Messaging and design Data migration and OS platform upgrades Vendor Management
• Capacity planning Citrix implementation
• Design and deployment of Exchange 2000 Email and subsequent upgrades
• Recommend and implement improvement to workflow process as they may relate to better use of technology to improve productivity
• Designed and developed LAN and WAN topologies and associated LAN/WAN hardware
• Successfully planned and achieved the opening of an additional office including inter-office data connectivity, phone service, furniture acquisition, staffing moves.
• Planning and executing the facilities, staff and IT related issues involving multiple company acquisitions
• All facets of facilities management including plumbing, electrical, furniture and office layout/design
• Designing and implementing temporary areas for users to be productive during office expansions
• Duties include full responsibility for all facets of IT and facilities management and security in a 150 plus end-user environment such as, Voice communications, including cellular and Confidential ’s.
• Help Desk calls from end-users and Security Company as needed on 24/7 basis. Supervision of PC administrator. Including annual employee performance reviews.

Confidential, Rochester, NY

Project Manager/Consultant

Responsibilities:

• Hired as a direct report to the CEO, to develop LAN/WAN connectivity.
• These sites included long-term healthcare facilities as well as corporate offices.
• This initial project was started in early June of ‘98 and completed with all connectivity to all sites within 6 months.
• A-frame relay backbone for ease of connection of additional sites as well as cost savings Windows NT 4 servers for file and print as well as an NT 4 application server A Citrix solution to minimize bandwidth requirements over the WAN Windows Exchange 5.5 email server for internal and Internet e-mail Internet connectivity
• Standardization of hardware and software Complete voice / data infrastructure planning and implementation 3rd party vendor management
• Rolling out a training program for users
• Evaluation and acquisition of all forms of computer related hardware and software for company use. Moving mission critical applications from an AS400 environment to appropriate Microsoft software package Company-wide telephone system standardization, as replacement warranted

Confidential, Rochester, NY

Helpdesk Supervisor

Responsibilities:

• Hired as a System Administrator-Advanced for Confidential .
• Environment consisted of a 1,800-user Novell 3.x, 4.x and NT Network platforms utilizing Windows 3.11, Win95, and NT4.0 workstations. Workload varied around 200 users to 1
• Began with assisting in migration from Confidential proprietary data system to Microsoft client-server x86 based environment.
• Hardware configuration and support, Network and PC troubleshooting.
• Also provided internal problem / escalation support to SA team Supervisor for 17 person staff of Helpdesk and QA staff responsibilities in a rapid-deployment software development environment of Confidential .
• Responsibilities included: Interviewing candidates for open positions, Employee performance reviews, Staff record keeping for absence and vacation, Technical training and mentoring, Delegation of tasks, Customer status reports for helpdesk level of service, Customer relations, Equipment acquisition 3rd party vendor management Process development for customer 24x7 support NT Domain administration Coordination of all aspects of call center