Strategic Accounts Relationship Manager Resume Austin, Texas - Hire IT People

PROFESSIONAL EXPERIENCE

Inside Sales Support /Customer Service
Confidential. - Austin, Texas 2010 - 2011

Provided support for Outside Sales account activity.
Used a consultative sales approach to increasingly securing a satisfied customer base
Created and maintained customer estimates and quotations utilizing SAP systems.
Examined customer problems and implemented appropriate corrective action to respond to customer requests
Coordinated with internal and external groups to address and solve issues affecting products, customers, revenue, and overall stability of accounts.
Maintained delivery commitments by monitoring backlog and communicating with production control and shipping departments.

Strategic Accounts Relationship Manager
Confidential - Austin, Texas 2007 - 2009

Salesforce CRM software.

Prepared customer specific reports (forecast/ revenue/ quote activity etc.)
Developed a detailed understanding of the OEMs product roadmap and translated the roadmap to internal operations which increased design win activity by 52%.
Served as liaison between the Channel and third party partners to create product bundles geared to drive sales in their specific market.
Organized travel and prepared complex travel itineraries.
Delivered, coordinated and executed all Channel training programs as directed by the Director of Business Development.
Travelled internationally to conduct account reviews with European Resellers.
Coordinated with internal and external groups to address and solve issues affecting products, customers, revenue, and overall stability of the channel
Maintained delivery commitments by monitoring backlog and communicating with production control and shipping departments.

Tactical Marketing Specialist
Confidential - Austin, Texas 2003 - 2007

Managed daily Tactical Marketing issues.
Served as liaison between Field Sales, Marketing, Engineering, Production Control, and third party distributor partners in order to create budget, manage inventory, prioritize customer demand, and optimize efficiency and response to customer needs.
Provided pricing/quoting for Products for Field Sales and customers in coordination with SAP software.
Owned and facilitated the Product (Build Plan) and Revenue Forecast process.
Coordinated with internal and external groups to address and solve issues affecting products, customers, revenue and overall stability of the Division.
Maintained delivery commitments by monitoring backlog and communicating with production control and shipping departments.
Led cross-functional teams.

Area Business Manager

Confidential – Austin, Texas 1998 - 2003

Worked closely with Outside Sales to develop a forecast for OEM business.
Expedited orders with the factory, as requested by the sales force, and customers where reasonable and sensible.
Scheduled and hosted extended sale force reviews and customer visits.
Coordinated with Outside Sales team to provide sales documentation satisfying customer requirement.
Maintained delivery commitments by monitoring backlog.
Answered incoming calls and emails on lead-time, product information, and price requests.

EDUCATION
Canterbury, Kent, United Kingdom
Physical Education, Exercise Physiology