Executive Assistant Resume Chicago, IL - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Executive Assistant

Responsibilities:

Provides highly responsible organizational support to the Vice President and Directors
Monitor and maintain project, reporting, and deliverable timelines as needed.
Responsible for calendar management and scheduling of monthly/quarterly department meetings
Collaborate and communicate with directors, as well as other individuals in leadership positions to provide operational assistance to the Vice President in a variety of company - wide initiatives
Serves as project manager on numerous special projects throughout the department
Responsible for processing staffing requests (hiring and termination) for 5 vendors as well as invoices and system access requests
Responsible for planning joint management meetings and training seminars for teams travelling from various locations.
Orchestrated travel, meals and onsite accommodations.

Confidential, Bannockburn, IL

Office Administrator/Assistant

Responsibilities:

Supported the Executive Director in all facets including scheduling and logistics for speaking engagements and large-scale meetings as well as scheduling and preparation for personal meetings and events.
Served as trusted advisor to the Executive Director
Orchestrates all calendar management and logistics for meeting scheduling including transportation, lodging, food and entertainment.
Drafted memos for the Executive Director to inform employees of any and all changes within the company.
Drafted digital weekly newsletter for donors and employees.
Worked with fund development team in the planning of campaigns using Raiser’s Edge and donor fundraising events.
Managed front office operations and annual budget
Organized and planned Board of Directors quarterly (conference call/face-to-face) meetings locally and internationally.
Areas of coverage include Board of Directors meetings, policies and procedures of the organization, and general bookkeeping assistance
Provided additional support for other staff directors as necessary.

Confidential, Indianapolis, IN

Member Services Representative

Responsibilities:

Conducted inbound and outbound call campaigns for Indiana state health benefits.
Utilized reference materials to assist and resolve all health insurance members’ inquiries.
Researched and resolved the more complex member issues and appeals for prompt resolution.
Coordinated all health insurance responsibilities with inter-agency representatives
Served as point of contact for other internal departments regarding member issues that may impact member satisfaction.
Coordinated prompt claims resolution through direct contact with providers and claims departments.
Provided assistance with coverage interpretation.
Researched, analyzed and recommended resolution of member disputes as well as issues with billing and other practices.
Assisted members with demographic changes as appropriate.
Responded to member issues related to billing, coverage and systems.
Developed, maintained, and enhanced relations with members to foster relationships.

Confidential, Indianapolis, IN

Global Reporting Analyst

Responsibilities:

Assisted in creating new global and local national accounts and insuring that correct pricing and global account manager codes are entered into database.
Provided support to the Global Contracts team (generate past/projected sales data, compile monthly reports to give an "at-a-glance" view of the program dollars, process same-time requests for account/pricing/vendor updates, assisted with compiling information used in sales presentations to secure new customer contracts)
Monitored weekly negative sales dollars throughout the company and consult sales persons on ways to re-coup while striving to avoid negative dollars in the future.
Assisted the Pricing and Profitability team with compiling/generating data necessary to provide the company and customers with the best pricing.
Completed analysis and put forward suggestions to improve financial results, processes and business improvements
Tracked current pricing and renewal dates to ensure that the rates don’t expire.
Strategically planed and participated in contract negotiations with vendors.
Worked to improve the overall structure and efficiency, reduce costs and increase profits for the organization.