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Customer Service Representative Resume

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Holland, OH

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JOB OBJECTIVE
To establish myself with an organization that will provide career challenges and opportunities.

BUSINESS EXPERIENCE

2010 to Present Confidential Holland, OH 43528
Customer Service Rep- Answer inbound calls from customers and authorized dealers processing payments, purchasing, and trouble shooting cell phones. Set up new service and help program the phone for customers and or dealers including assigning phone numbers, phone number changes and changing phones. Porting customers phone number from other carriers to Page Plus. Open trouble tickets for warranty issue and forward them to warranty department to process.

2008 to 2010 Confidential Toledo, OH 43613
Processing warranty claims for household electronics: LCD/Plasma TV’s, stereos, DVD/VCR players, and kitchen appliances: ranges, refrigerators, washers, dryers, dishwashers and microwaves. Also, processes core charges back to vendors. Handle customer walk in for warranty, third party contracts, Customer Service Parts - In charge of ordering and receiving parts into stock and customer’s orders. and COD claim orders. Processing back orders parts to ensure faster service for our Customers.

2007 to 2008 ConfidentialToledo, OH 43612
Customer Service Rep- Retrieve fire and or water damaged personal items from residential homes. Take
to local warehouse to inventory items by category. Transfer inventory items to main plant in Huntington Woods, MI to be processed and cleaned. Once processed and cleaned we return inventory items back to local warehouse, bar scan items to each to location, which is held in storage until delivery to home owner. Also, do follow up bar scanning in local warehouse when needed.

2002 to 2007 Confidential Holland, OH 43528
Dispatch- Answer inbound calls for service, accurately record service call information using SAP software system and dispatch the appropriate service engineer. Answer inbound emergency calls received from within elevator cab and or building. Following proper procedure of responding to emergency call to insure call is dispatch accurately and expeditiously.

2000 to 2002 Confidential , Holland, OH 43528
Material operations clerk responsible for parts management, research (microfilm, blueprints, etc.) inventory, pricing and selection of electrical, mechanical and made-to-order stock for all brands of elevators, escalators and chair lifts servicing 105 Millar and 245 Schindler offices nationwide with an inventory of 13 million. Additionally offering customer service to competitors. Using SAP purchasing and inventory control software.

1996 to 2000 Confidential Toledo, OH 43623
Parts Manager responsible for initiating the distribution, purchase and inventory of parts providing budgetary calculations and reports, managing complaints through fax, telephone and computer for commercial lawn equipment and golf carts. Assisted service manager in sales and renting equipment.

1978 to 1996 - Montgomery Ward and Company - Product Service Division, 343 New Towne Square, Toledo, OH 43612
Parts Manager responsible for initiating the distribution, purchase and inventory of parts / supplies / equipment, maintaining company fleet, assisted in dispatching, deliveries to customers homes, providing budgetary calculations and reports, supervising office and field technicians / clerks, managing customer complaints and troubleshooting for same, designing and setting up displays, monitoring purchase payments, handling office administration (ordering, etc.) through IBM pc.

EDUCATION

Associates Degree in Electrical Engineering
Specializing in Industrial Power.

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