SUMMARY:

Results - oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Knowledgeable and dedicated customer service professional with extensive experience in the IT industry. Very positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.

SKILLS:

• Work well in an office environment
• A Good Critical Thinker
• Computer literate
• Verbal and written communication
• Customer support
• Customer-oriented
• Knowledge of POS ( Point of sale) Systems
• Understand Policies and Producers and Regulation of Parking and campus and facilities
• Great Critical thinking
• Excellent communication and interpersonal skills
• Cash handling and credit Card transactions and process
• Outbound and Inbound phone calls
• First call Complaint resolution
• Knowledge of Microsoft Office
• Great Customer service
• Comfortable in working in Windows environment impressionable problem solving skills
• Impressive Computer and Tech-savvy
• Call center Experience

EXPERIENCE:

Bookseller

Confidential

Responsibilities:

• Communicated clear expectations and goals to each team member.
• Cleaned and organized the store, including the checkout desk and displays
• Engaged with customers in a sincere and friendly manner
• Answered customer telephone calls promptly and in an appropriate manner
• Welcomed customers into the store and helped them locate items
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Contacted other store locations to determine merchandise availability
• Stocked merchandise each book and other items, labeling items in clear fashion and preparing attractive displays.
• Responded to customer questions and requests in a prompt and efficient manner

Associate Product Support Specialist/Technical support

Confidential

Responsibilities:

• Answer phones call both inbound and outbound.
• Most of the time I am taking inbound calls, when a call comes in I am professional, courteous, and attentive to customer’s issues making sure it resolved effectively and efficiently.
• Assist customers in troubleshooting issues such as home security cameras, Motion sensors, door or window sensors, and Control panel, making sure to fix those issue with giving the best solutions
• Assist customers with account activation, credit card transaction, and looking over an account with any issues to get them fixed.
• Help customers with any false alarms, if for example, a customer wants to cancel an account would transfer them to the proper department, but most issues are handled by me as an associate product support specialist.
• Making sure after my calls are done whether inbound or outbound would make notes of what happened during the call and most of the time that would be done during the call.
• There would sometimes frustrate customer making sure I hear the customer with their issues and resolve with giving a first call resolution
• Provide customer/technical support to the customer via phone, web, and email.
• Support involves call handling, resolve the home security technical issue via phone
• Maintain professionalism by meeting standards during phone calls
• Using the ticketing system receiving them and creating tickets to resolve them and my matter cornering
• Verified data integrity and accuracy
• Managed call flow and responded to the technical support needs of customers
• Reviewed technical documentation and procedures
• Resolved problems with malfunctioning products
• Assisted customers with order placing.

Brand AMBASSADOR

Confidential

Responsibilities:

• Worked in the as a vendor in the best buy store representing Oculus VR (Virtual Reality), working and reporting directly to Confidential
• As a brand ambassador, I would demonstrate the Oculus VR headset to the customer informing them how to wear the headset and giving a great experience during the demo
• After a customer is done with the demo and their great experience with the headset, I would let them know what they are required as far as, what is recommended for Personal computer and the specs that are needed to run the VR headset
• Give customer best service to present the Oculus Rift brand and give them experience. The product is Virtual Reality which is created by Oculus Rift I would be the ambassador inside the best buy store presenting to every customer
• Keep track of sales and the number of customers trying the VR Oculus Rift product. Assisting customers during the demo on how to operate the headset
• The demo was to give the customer the best experience and why they should choose Oculus over other VR Headsets
• Managed and stocked inventory of product
• Communicated to potential customers about the product value, quality and style
• Provided customer service with extensive knowledge of Oculus Virtual Reality Headset Entered and assigned new leads using CRM tool

Game room ASSISTANT

Confidential

Responsibilities:

• Filed records for timely retrieval
• Promoted a safe and interactive environment for club clients and members.
• Immediately report any damaged or broken equipment.
• Greeted all members in a professional and friendly manner
• Monitored and screened visitors to verify accessibility to into the game room by checking-in students and staff
• Maintained and organized games and consoles in the game room as efficiently and effectively as Required per my supervisor

Lifeguard

Confidential

Responsibilities:

• Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
• Monitored the safety of all guests in and around the swimming pool.
• Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in a positive learning environment.
• Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.
• Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with a positive attitude.
• Greeted all members in a professional and friendly manner.
• Attended to the needs of visitors by aiding and providing customer service in a fast-paced environment.
• Provided exceptional customer service to obtain new clients
• Immediately reported any damaged or broken equipment.
• Worked with other disciplines to ensure a cohesive and comprehensive approach to care.

Batting cages supervisor

Confidential

Responsibilities:

• Performs a variety of tasks to assist in the coordination, development and implementation of the batting cages, field rentals, services, and resources for the Recreation Department
• Participates in the recommendation and evaluation of improvements to the batting cages and athletic fields that will assist to provide maximum enjoyment for all the participants.
• Provide exceptional customer service
• Ensure all facilities and playing surfaces are in safe and operable condition
• Assist with facility operations; locks, gates, lights, bases
• Instruct renters on scoreboard operations
• Must comply with departmental rules, regulations, policies, and procedures
• Performs other duties as assigned