SUMMARY:

• Highly skilled and dynamic learning and development professional with over 12 years experience in both the public and private sectors.
• Effective interpersonal skills with an ability to train professionals of all levels.
• Proven ability to consult with leadership and stakeholders in assessing needs and delivering the appropriate training that results in performance improvement, increased revenue, and behavioral changes.
• Skilled at managing complex projects from initial planning through implementation and evaluation with a focus on delivering training that is innovative, engaging, effective, and relevant.
• Consistently ranked as “highly effective” in yearly performance reviews.

AREAS OF EXPERTISE INCLUDE:

• Facilitation Skills Instructional Design E - Learning Presentation Skills
• Coaching/Mentoring Technical Writing Leadership Skills ADDIE Model

SKILLS:

• Designed, developed, implemented, and managed the training program for the e-gov travel transition for the Department of Health and Human Services (HHS) with an audience of over 85,000 learners.
• High level understanding of adult learning styles and principles.
• Proficient in multiple delivery methods: instructor-led, virtual instructor-led, e-learning, and one-on-one.
• Improved the completion rate of new hire training in the Confidential from 10% to over 85% in less than one year.

TRAINING EXPERIENCE:

Confidential

Facilitator

Responsibilities:

• Provided contract facilitation support for TiER1’s client, Scientific Games.
• Facilitated training events for small and large retailers, including Walmart, throughout the states of Kansas and Arizona.

Confidential

Training Manager

Responsibilities:

• Managed the training program for the Program Support Center's Transportation Services. This included developing and delivering training for travel, travel policy and regulations, the Travel Charge Card program, and the Transit Subsidy Benefits program.
• Managed the training program for the e-gov travel service transition (ETS2) from GovTrip to Concur Government Edition (CGE) August 2011-July 2015.
• Developed the ETS2 training plan and curriculum to include a blended approach of e-learning, demonstrations, town halls, instructor-led training, and job aids.
• Managed the development of the e-learning courses with a 3rd party vendor for an audience of over 85,000.
• Designed and developed the instructor-led material and trained over 700 Federal Agency Travel Administrators (FATAs).
• Delivered a train-the-trainer and managed/coached a team of 5 contract facilitators.
• Delivered weekly demonstrations of CGE via virtual classroom during the 4 months prior to go live.
• Facilitated town halls for all Operating Divisions within HHS.
• Developed 43 job aids with step-by-step instructions on various CGE processes.
• Created an evaluation survey for all instructor-led class participants and revised content and delivery based on feedback.
• Developed and delivered training on GovTrip via classroom and virtual classroom in 2011-2013.
• Managed the development of the HHS Travel Charge Card e-learning course which fulfilled the Office of Management and Budget (OMB) directive of providing training to all federal employees who apply for and carry the government-issued Travel Charge Card.
• Developed the Transit Subsidy Benefits training to introduce HHS internal and external customers to the "GoCard" program.
• Developed and delivered a presentation skills course for Transportation Services Account Managers and Customer Service Representatives.
• Coordinated all on-site training events from scheduling and communications to logistics and material, with an emphasis on maximizing training attendance and efficiency.
• Coached and mentored new hire Facilitator and Training Coordinator.

Confidential

Training Specialist/Manager

Responsibilities:

• Managed the product and sales training for over 500 Business Services Sales Managers and Account Executives.
• Consulted with Regional VPs and Sales Managers in order to advocate for training, assess needs, and provide the appropriate training solution.
• Managed vendors in the development of instructor-led and e-learning courses.
• Approved and managed all contract facilitators.
• Created and delivered training for the TWC Partners program.
• Coordinated the logistics for all training events nationwide.
• Successfully managed the on-boarding of 189 new hires during the 4 th Quarter hiring blitz of 2009.
• Successfully completed Saleforce Train-the-Trainer May 2009

Confidential

Educational Consultant

Responsibilities:

• Managed the performance development of over 100 Sales Managers and Account Executives.
• Facilitated training on management, presentation, and sales skills.
• Coached Account Executives and Managers to improve closing skills, training techniques, and time management.
• Consulted with Sales Leaders to ensure that training met the needs of the customers and was a contributor to the overall performance of the sales channel.
• Mentored new trainers during their transition from sales/management to Confidential University.

Area Trainer

Confidential

Responsibilities:

• Facilitated all new hire training including orientation, product knowledge, sales, systems, and customer service.
• Delivered on-going training for all sales channels in training techniques and presentation skills.
• Collaborated with marketing team in training required in the rollout of new products.

Confidential

National Indirect Account Executive

Responsibilities:

• Managed the launch of the Clear Mobile Internet Service in Best Buy, Radio Shack and Micro Center in the DC market and consistently achieved sales lifts of over 40% each month.
• Delivered classroom and one-on-one training in order to grow the National Retail business.

Confidential

Indirect Account Executive

Responsibilities:

• Managed national and local accounts in Maryland, DC, and Northern Virginia markets and consistently achieved approximately 120% to quota of sales goals.
• Grew business through implementation of marketing strategies, on-going training, and establishing relationships at all levels.