SUMMARY:

Accomplished, results - focused technology professional with diverse experience in network and system administration, technical team management, and customer technical support in diverse industries. Leverage deep technical acumen to plan, design, install, and configure robust, secure networks supporting thousands of geographically dispersed users. Analyze and evaluate existing infrastructure, projected business needs, and emerging technologies to recommend new products to maintain availability and performance.

AREAS OF EXPERTISE:

• Network Infrastructure Management
• Equipment Installation & Configuration
• Process & Task Automation (Scripting)
• Customer Relationship Management
• On-premises, Cloud, Virtual Environments
• In-depth Troubleshooting & Diagnosis
• Staff Management & Mentoring/Training
• Project Management & Delivery

TECHNICAL PROFICIENCIES:

Network Management: SNMP, Cisco Works, Kiwi-cat, Ethereal, Splunk

Platforms: Cisco IOS (11.x, 12.x), PIX IOS (6.x, 7.x), CAT-OS UNIX

Operating Systems: Windows XP-10, Windows Server, UNIX, Sun OS, Oracle Solaris, Linux, FreeBSD, Fedora, Red Hat, Debian, Ubuntu, iOS, Android, IBM AIX, JunOS, Cisco IOS, Mac OS, DOS, Novell, OS/2

Routing Protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, HSRP, VRRP, GLBP, IPV4, IPV6

Network Gear: Infrastructure Services:

Cisco, Juniper, Avaya, Adtran, Bluecoat, Fireeye, F5, Palo Alto, Checkpoint, Optical Network Terminal (xPON): DHCP, DNS, SMTP, FTP, TFTP, TCP/IP, QoS, ToS

LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet, 802.3, Fiber Optics

Port: Channel, VLANS, VTP, STP, RSTP, 802.1Q

WAN Technologies: Frame Relay, ISDN, ATM, MPLS, Leased Lines, Exposure to PPP, DS1, DS3, OC3, T1 /T3, Analog POTS, SONET/SDH

VoIP: Encryption Technologies:

Avaya, Cisco, Yealink, AudioCodes: VPN, PGP, S/MIME, S-HTTP, HTTPS, SET, Kerberos, SSL, TLS, IPSEC, PPP, Radius, TACACS+, SSH, PAM, CIPE, Kerberos

Email Technologies: Microsoft Exchange, Outlook, Thunderbird, Mac Mail, Gmail

Wireless Technologies: 802.11

Software: SQL, Oracle, Java, Microsoft Office, SharePoint, D2D, VMware Tools, Cyber ARC, Hyper-V, Wireshark, VMware Workstation, VMware Client, VMware Datacenter, SolarWinds, CDP, Symantec, Norton Ghost, Clonezilla, FileZilla, OTRS, Eclipse, NetBeans, Codeblocks, Chef, Puppet, Ansible, HP Aruba, Splunk, Dreamweaver, PHP My Admin, WAMP

Programming Languages: JavaScript, Java, Windows PowerShell, C, C++, VBScript, Bash scripting, HTML, XML, Python, Perl, Ruby, Ruby on Rails, TCL/TK scripting, AJAX, CSS, JQuery, PHP, MySQL, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Fiber Solutions Center Associate

Technical Scope: Windows, Microsoft Office Suite, Word, Notepad, Coffee Anywhere, Avaya, HTML, XML, Ping, Tracert

Responsibilities:

• Provide high-quality technical support and service to customers using various Confidential projects and services.
• Display excellent interpersonal skills in listening to customer concerns, gathering information, and explaining solutions.
• Provide a high level of customer focus along with identifying and prioritizing requirements that delivers a high level of customer service.
• Utilized a ticketing system to address and resolve customer related issues.
• Configure and test routers, perform troubleshooting, issue maintenance-initiated change orders, and dispatch trouble reports and service orders for installation and repairs.
• Applied due diligence and excelled in meeting metrics in a call center environment.
• Specially selected to assist with the Confidential new install project team and business customer team.
• Displayed the ability of ensuring all tasks are completed properly.
• Negotiate schedules and coordinate access to customer equipment for technicians.
• Achieved high levels of customer satisfaction and retention by providing world-class service and first-time resolution of issues; consistently received five stars on customer surveys and drove $200K in referral sales.
• Met weekly with management and conveyed new policies and procedures to team members.
• Provision and configure settings for IOS and Android based mobile devices.

Confidential, Earth City, MO

Network Engineer

Technical Scope: UNIX, Linux, SQL Database, Perl, Bash, Python Cisco 891-series Routers, Cisco 2960-series Switches, Cisco Meraki Routers & Switches, ASR 1000-series and 9000 series, Load Balancers, F5 Load Balancers, Firewalls, VPN, PGP, S/MIME, S-HTTP, HTTPS, SET, Kerberos, SSL, TLS, IPSEC, PPP, Radius, TACACS, DHCP, DNS, SMTP, FTP, TFTP, TCP/IP, QoS, ToS, Cacti graph monitoring, Nagios, Python scripting, Bash scripting, TCL scripting, Ansible, MySQL, PHP, HP Aruba, IPv4, IPv6, Splunk

Responsibilities:

• Held responsibility for performance and availability of network infrastructure to meet user and business requirements.
• Worked at a Tier III level and provided guidance and direction for Tier I and II.
• Evaluated emerging technologies and existing systems to advise management on future-state plans.
• Configured networking equipment. Applied TCP/IP configurations to Cisco switches and routers.
• Utilized Ansible automation software to create tasks and automated configuration jobs to complete day-to-day operations.
• Utilized a ticketing system to address and resolve customer related issues.
• Utilized Agile methodology.
• Displayed the ability to work independently and as a team member.
• Configured Microsoft Office Exchange, email services and VPNs for clients.
• Also utilized active directory of SAMBA to manage user conditions on the server.
• Managed routers for 300+ clients, including Subway, Applebee’s, Dollar General, and many others.
• Communicated with customers, troubleshot and resolved issues, and provided 24x7 on-call support.
• Collaborated with team members to maintain core infrastructure.
• Implemented zone-based firewalls for Cisco routers.
• Ensured that all users were in compliance with information security policy.
• Used scripting to automate processes, including Perl scripts to automate transfer of SNMP data from routers to SQL database and Perl and Bash scripts to provision networking equipment.
• Served as project leader for implementation of Cisco Meraki routers and switches for multiple customers; designed configuration template and used Python to automate configuration.

Confidential, Plainfield, IN

Juniper Network Engineer

Technical Scope: VMware, Hyper-V, Visual Basic, Python, Juniper MX-series Routers, Juniper SRX, Juniper EX-series Switches, Checkpoint, Cisco, Palo Alto, DHCP, DNS, SMTP, FTP, TFTP, TCP/IP, QoS, ToS, SolarWinds, VoIP, Fire eye, F5, Python scripting, VB scripting, Avaya VoIP, Cisco VoIP, Yealink VoIP, IPv4, IPv6

Responsibilities:

• Analyzed, designed, installed, configured, performed quality assurance, and maintained network equipment, virtual environments, computer hardware, VoIP, and software. Wrote project plans and documentation in collaboration with project managers.
• Utilized SCRUM methodology.
• Applied appropriate level of information security controls.
• Mentored junior team members on optimizing performance and tuning of LAN and WAN technologies.
• Applied TCP/IP configurations to various network switches and routers.
• Applied configurations for VPN, proxies, DNS, DHCP, terminal servers and Microsoft server 2012.
• Created automation with Visual Basic scripting that configured and provisioned network equipment.
• Configured Windows Server operating systems and configured active directory.
• Troubleshot configuration issues, as well as escalated technical support issues.
• Prepared and refreshed training documentation. Logged and tracked orders.
• Automated procedures and tasks for configuring routers, switches, and IP phones using VB and Python.
• Assisted with creating a mobile app using Android Studio and Java programming code that allowed configurations of networking gear from a cell phone or tablet.
• Served as acting supervisor as needed.
• Maintained documentation related to security design and practices.
• Used security event and information management, data management, data loss prevention and vulnerability tools.
• Played key role in business gaining $500K in growth by configuring AudioCodes hardware.
• Assisted in researching existing industrial technologies to enhance network security and reliability.
• Created a mobile app using Android Studio that allowed automated configurations for networking gear.

Confidential, Dover, DE

Field Service Technician

Technical Scope: SAP, Gaming Equipment, Microsoft Office Suite, Cisco routers and switches, RS-232, PCM, Resistors, Capacitors, Transformers, Scrum methodology, Financial auditing

Responsibilities:

• Installed, troubleshot, and maintained point-of-access (POA) equipment and communication devices.
• Performed testing on coin machines, slot handles, reel mechanisms, enhanced motherboards, RS-232 boards, and main logic boards.
• Performed soldering to replace resistors, capacitors, and other small electronic equipment. Utilized SCRUM methodology.
• Configured and maintained WAN connection to Nevada-based headquarters.
• Provided configurations to Windows XP platforms and active directory troubleshooting.
• Wrote PowerShell script to automate back-end processes for game configurations.
• Used System auditing to gain further experience in auditing the system.
• Applied patch management and vulnerability management for current systems.
• Maintained inventory records; returned defective equipment.
• Selected as project lead for conversion of game themes, successfully meeting timeline defined by Delaware Lottery.
• Contributed to company earning $59.4M in revenues by ensuring optimal game performance.
• Performed financial audits within compliance with the state of Delaware rules and regulations