SUMMARY:

• Global Team Leadership | Strategic Planning | Stakeholder Engagement
• Portfolio Management, Program Management | Project Management | Product Owner | Governance
• Corporate Finance | Information Technology | Human Resources | Sales and Service
• Senior professional with more than fifteen years of senior management in global environments.
• Recognized Traits: Leader, Creative, Problem Solver, Strategic, Visionary, Transformative, Seasoned, Results Oriented.
• Competencies: Dealing with Ambiguity, Strategic Agility, Drive for Results, Problem Solving, Developing Direct Reports, Managing Vision and Purpose.
• Known for getting things done while building and maintaining relationships across the organization

SOFTWARE & TECHNOLOGY:

• Program management, Portfolio Management
• Project Management both Waterfall and Agile, SDLC
• Strategic Planning, Strategic Business AnalysisWorkflow Design, Roadmaps
• Six Sigma, Confidential Certified Greenbelt
• Data Governance, Data Quality
• Product and Service Development
• Clarizen, Microsoft Project, Smartsheet
• Blueworks Live, Visio
• SharePoint, Yammer, Microsoft Suite
• Oracle, Teradata, OBIEE, Hyperion, Essbase
• Microsoft Dynamics GP, Veeva, Salesforce
• Taleo, SuccessFactors, Lawson, Saba, SumTotal
• Cisco Voice and General Network

EXPERIENCE:

Confidential

Consultant | Founder

Responsibilities:

• Breadth of service spans from strategic decisions and roadmaps through tactical details to transform plans into actions, quickly and within budget.
• Large business consulting experience at firms such as Logitech, delivering strategic sales, quality, Human Resources and project management creative solutions.
• Microsoft Dynamics Great Plains Implementation for both Finance and Manufacturing, Contract Management
• IT Infrastructure Services: Communication Infrastructure, Hosted / On Premise Phone Services integrate applications such as voice/IP telephony, instant messaging/chat, presence information, video conferencing, data sharing and speech recognition, as well as non - real-time applications like voicemail, email, fax and text
• Quality and Customer Service Enhancements

Confidential

Senior Project Manager, Senior Business Analyst

Responsibilities:

• IT Strategy and Roadmap and 5 Year Plan
• IT Infrastructure
• Managed Cisco Voice projects with multiple customers for an IT firm. Cisco hardware purchases and installation, vm and gateway configuration, integration of applications such as voice/IP telephony, instant messaging/chat, presence information, video conferencing, data sharing and speech recognition, as well as non-real-time applications like voicemail, email, fax and text
• 2 Start Ups:
• Post-acquisition new business setup
• Post reverse merger: new office setup, infrastructure migration from hosted data center solution to cloud services, equipment moves from data center on the east coast to California.
• Linux Infrastructure evaluation: managed vendor resources to provide a detailed analysis of the environment in preparation for IT roadmap development.
• 3 SharePoint Projects
• New corporate internal site and repository, tracking functionality to support laboratory testing processes and results
• New corporate internal site and repository, mid-size initiative that included branding, new governance, defined content owner roles and responsibilities, some sites with functionality to support activities including new hire onboarding
• New CRO facing SharePoint site and repository exploration.
• Microsoft Dynamics Great Plains Finance System Upgrade and new Manufacturing/Supply Chain System
• Managed the competitive vendor selection process
• Full version upgrade and transition to a hosted solution. GP 11.0 and ReQlogic 11.1. Integrations with Olympic, Greenshades, PowerBi, SSRS, Telerik
• New implementation of the Manufacturing modules. System Design covering: APl, Bulk DP, Bright Stock, WIP, and Finished Goods.
• Contract Management System - New system development, QA Test, UAT, Documentation, Training, and Implementation.
• External Website Redesign for 3 clinics in Hawaii. Full site redesign, new hosting service, social media functionality

Confidential, California, Irvine

Senior Business Analyst, Senior Project Lead

Responsibilities:

• Project lead for the top 10 projects, service request project lead for 25+ small projects.
• Managed $1.2 million in annual project deliverables including Taleo, Onboarding, HRIS Lawson, Pension system enhancements, Sumtotal LMS, Video and related network projects Research,
• 2 fully premised Infrastructure projects
• Disaster recovery, fully redundant, with hot transfer for the HRIS system. Data centers located in California and Texas
• Data center equipment planning, contracts and purchases
• IT and vendor resource planning
• Migration from Linux to windows servers
• Network capability to carry rich media content
• Network and site evaluation
• Riverbed appliance testing
• Site bandwidth improvement plan
• Developed the 1, 3, and 5-year Technology Roadmaps.
• Replace older infrastructure technology with new, more efficient solutions
• Analyzed the use of Hyperion for workforce management forecasting

Confidential

Adjunct Instructor

Responsibilities:

• Established and managed the $1.8 million-dollar budget
• Improved the training budget utilization by 70% for a cost savings benefit of $1.2 million annually
• Reduced the time to implement new equipment and technology by 30%
• Improved the purchasing cycle time for device engineering by 22%
• Program manager and Product Owner over the Engineering and IT training roadmaps
• Designed and managed telecom infrastructure training projects with 54 vendors
• Created the networking and CDMA to LTE transition program in partnership with Todd Lammle and Scott Baxter
• Partnered with the CIO to establish the ITIL training program
• Service Now upgrade partner
• Product Manager and developer for the Sales Operations Performance Dashboards in Tableau (Taleo, Salesforce, Oracle)

Confidential, Round Rock, Texas

Senior Manager

Responsibilities:

• Improved operations, contributing to the overall GIS reporting technology infrastructure cost reduction by over $10 million, and the organizational savings of $15 million through reporting function restructuring. Redefined roles and reduced the user base from 13K to 4,5k.
• Improved cost by 40% and increased productivity by off-shoring into low-cost locations, all while improving team morale / loyalty, internal customer satisfaction, reporting stability, performance quality, system scalability, and data integrity for 24x7 global operations
• Improved the global data quality and financial security roadmaps raising the SLAs from mid-80s to high 90s (97%)
• Drove improvements in customer experience metrics through big data analytics and influenced changes in operations (web and call resolution, online abandonment rates, new product launches)
• Designated final change control approver for all upstream and data warehouse changes.
• Product Owner and Program manager over the SLA infrastructure improvements and data quality projects:
• Capacity planning
• Server and network upgrades
• Teradata node performance improvements
• ITOC India transition ramp
• Follow-the-Sun data quality team integration management plan: Slovakia, UK, Brazil, US, Japan, China, India
• Base table stewardship practices improvement plans
• Six Sigma controls implementation
• Control charting business fluctuations and environmental events
• Essbase cubes to identify gaps
• Financial systems role based security implementation
• Accounting close cycle game plan
• Control M and data issues management
• Accounting staff processes and timing
• ETL traceability documentation
• Oracle to Teradata migration change management and data quality plan
• Confidential on Confidential migration plan

Confidential, Nashville, Tennessee

Organizational Analytics Senior Manager

Responsibilities:

• New pipeline for internal bench strength established
• Special achievement award for the development of an Employee Relations management application and supporting processes.

Confidential, Round Rock, Texas

Senior Manager

Responsibilities:

• Increased net Revenue by $8 million dollars through improvements in global training and performance management of call center personnel in sales, service, and technical support.
• Improved cost by $5 million through improvements in turnover and the implementation of Six Sigma methods to improve KPIs.
• Call center site development leader in Panama, El Salvador, Philippines, and India
• Established the organizational analytics function for manufacturing and developed a software application to standardize and manage ER issues across sites.
• Program managed 3 multi-year projects and 80 concurrent small to mid-sized projects covering IT systems, Sales, Service, and Tech Support Training, and international site development.
• Infrastructure projects:
• Call center site selection facilities learning center development plans
• Digital Home configuration, power, air conditioning, equipment, data cabling, furniture, storage, equipment closets
• Performance system development including data architecture and equipment