PC Build/Deployment Technician Resume

SUMMARY:

IT Support Technician with 8+ years experience in computer technical support.
Experience in Active Directory.
Experience using LAN Desk.
Experience using USMT.
Experience using ADT.
Experience with VPN.
Experience with Cisco routing and switching.
Experience troubleshooting computer components.
Excellent interpersonal, verbal and written skills.
Proficient multitasking in a fast paced environment.
Excellent customer service skills.
Proficient in Microsoft Windows XP, 7, 8 and Windows Server 2003, 2008, Home Server 2011, Server 2012 and Server 2012 Essentials Operating Systems.
Experienced in generating and analyzing reports.
Experienced in gathering information to complete a task and follow up on progress.

EXPERIENCE:

Confidential

PC Build/Deployment Technician

Responsibilities:

Contracted with Confidential for PC Refresh for on - site computer refreshes at Bloomington, Normal and Eureka Illinois.
Responsible for provisioning, building, installing and configuring software on and deploying pc’s and accessories.
Troubleshot hardware and software problems when needed
Educated end-users on new equipment.
Disposed of old equipment per company policy.

Confidential

PC Deployment Technician

Responsibilities:

Contracted with Confidential Insurance for PC Refresh for on-site computer refreshes at multiple sites within the city of Confidential, IL.
Responsible for installing desktops, laptops, monitors, and software.
Troubleshot hardware and software problems when needed.
Educated end-users on new equipment.
Disposed of old equipment per company policy.

Confidential

PC Deployment Technician

Responsibilities:

Contracted with Confidential for PC Refresh, for on-site computer refreshes at multiple Confidential sites within the greater Peoria, IL area.
Responsible for installing desktops, laptops, docking stations, monitors, and software.
Proficiently utilized ADT and USMT to safely and accurately backup and restore client data.
Deployed up to 10+ PC’s per day, totaling approximately 34,000 in the project duration. Project completed on schedule.
Troubleshot hardware and software problems when needed, manually imaged PC’s when needed, escalated problems to the break/fix team when needed.
Set up end-user’s VPN clients.
Trained and mentored new technicians on Confidential and Confidential policies and procedures as required.
Ensured the proper transfer of equipment, software and data to the user.
Answered questions users might have and properly disposed of old equipment according to company policy.

Confidential

Billing Clerk

Responsibilities:

Audited and processed incoming bills of lading (50 to 200 daily).
Was the Go To guy for all PC related issues in the Billing Dept.
Trained new billing clerks in compliance with company billing procedures.
Provided specialized billing for larger companies.
Processed all bills of lading within an alphabetical range of H thru Z.
Provided monthly billing of office space lease, storage, equipment rental, aircraft loading and unloading, mechanic shop and scale usage.
Was the Go To guy for all printer related issues in the Billing Dept.

Front Desk Clerk

Confidential

Responsibilities:

Transferred calls from switchboard to cell phones and other terminals.
Set up conference calls, greeted and assisted walk in visitors and relayed messages to executives.
Set up, configured and assisted in backup of the switchboard.
Answered and transferred to appropriate person 400 calls per day.
Guided applicants through the employment package and application process.
Assisted executives and managers as needed.
Received, sorted and distributed incoming mail and sent out outgoing mail daily.

Human Resources Assistant

Confidential

Responsibilities:

Verified applicants ability to work in the United States.
Conducted pre employment and random DOT and non DOT drug tests for employees and for ther companies.
Conducted background checks and verified employment history of new employees.
Recreated and Maintained employment forms packages for drivers and non drivers.
Opened maintained and closed employee human resources files and maintained company organizational chart.
Audited and entered driver logs into record keeping system.
Assisted Vice President and Human Resources Administrator as needed.

Confidential, Anchorage, AK

Entertainment Manager

Responsibilities:

Confidential, Anchorage, AK

Promoter

Responsibilities: