SUMMARY:

• Senior IT Executive with over 20 years experience leading enterprise technology and consulting organizations to deliver mission critical business systems for Fortune 500 firms.
• Led corporate IT and consulting organizations with P&L responsibility including strategy, staff, budget, client relationships, and governance to manage the technology portfolio, align IT with business strategy, define roadmap, develop business case with ROI, and deliver enterprise solutions with high client satisfaction.
• Data analytics and technology thought leader. Presented at conferences and led product development organization at prominent VC funded high - growth startup to deliver industry leading big data advanced analytical solutions for customer profiling, targeting, promotion analytics, and multi-channel optimization.
• Led global application development organization to deliver full lifecycle custom, COTS, SaaS, mobile, and ERP applications. Diverse management experience leading IS strategy, business transformation, enterprise architecture, data-center, software development, data-warehousing, vendor management, and global teams.

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

President

• Advisor to CIO at Healthfirst, a leading healthcare firm with revenues of over $7B, on IS strategy, customer engagement transformation, PBM (Pharmacy Benefits Manager) migration, and operational excellence. Implemented process improvements and automation across enrollment, claims, billing, encounters, reimbursement, utilization management, patient and provider portals, and regulatory reporting systems.
• Consultant with Pfizer, the world's largest pharmaceutical firm with revenues of over $65B, on information strategy, governance, architecture, and analytics for company-wide customer-centric multichannel sales and marketing transformation based on salesforce.com, EDW, MDM, and customer interactions data.

Confidential, Philadelphia, PA

Senior Principal

• Data analytics and technology thought leader. Developed industry framework including capability models, business processes, and reference architecture with new offerings and go-to-market strategy. Published white papers, surveys and industry benchmarks on enterprise data management and analytics. Presented at conferences on business value and technology roadmap for adoption of new market intelligence data.
• Worked with client leadership teams at Boehringer-Ingelheim, Daiichi-Sankyo, J&J, Novartis, Sepracor and others to conduct strategic assessments, identify performance improvement opportunities, and deliver innovative data-driven products and solutions. Led business growth of 30% and signed multi-year contracts.
• Led delivery teams providing strategy consulting, predictive analytics, CRM/SFA, BI and data-driven analytical solutions based on prescriptions, sales, call activity, APLD (Anonymized Patient Longitudinal Data), customer interactions, and related data. Recognized for perfect client satisfaction scores.
• Evaluated global analytics consulting firms for acquisition as part of selection team. Developed partnership with leading outsourcing firms and setup offshore capabilities to deliver BPO services.

Confidential, Bridgewater, NJ

Director and Head of IT

• Led global IT organization with presence in US, India, and UK including strategy, staff, budget, technology management, and governance to support business growth of over 300%. Managed implementation of Oracle ERP system, corporate intranet, financial reporting, and business continuity planning.
• Built and led global product R&D team to deliver industry leading commercial analytical software products iTrak, iProfiler, iResearch and iDetail on .NET, Oracle platform. Led product management and agile software development teams including product strategy, roadmap, design, development, quality, and pricing.
• Led Marketing Effectiveness, Market Research, and Interactive Marketing business lines accounting for over 75% of company revenues. Led delivery of analytical business intelligence solutions such as KPI dashboards, balanced scorecards, profiling, targeting, promotion analytics, and multi-channel optimization for AstraZeneca, Bristol Myers Squibb, Johnson & Johnson, Schering-Plough, Sanofi-Aventis and others.
• Managed data center, servers, storage, voice and data networks, database management, SAS, SPSS, 24x7 help desk, and procurement of all hardware and software. Managed services delivery including availability, security, performance, and quality using ITIL framework with over 95% client satisfaction.
• Hosted SaaS analytics applications and online surveys in six languages. Managed eDetailing and market research operations. Implemented high availability architecture to improve system availability to over 99.9%.
• Setup captive offshore unit with over 150 employees in 18 months including hiring, technology infrastructure, setup of business processes and standards for distributed software development, QA and support.
• Achieved high employee retention with less than 5% turnover during periods of high growth and change.

Confidential, San Francisco, CA

General Manager

• Started West Coast Sales and Marketing office, managed business development, client relationships, contract negotiations, delivery of offshore projects, and developed alliances with other firms.

Confidential, Chicago, IL

Practice Manager, Lead Architect, Principal

• Managed sales and delivery of consulting services as mid-west Professional Services Practice Manager including practice strategy, business development, solution selling, client relationships, consulting staff and delivery of business solutions. Awarded rookie Practice Manager of year award.
• As Northeast US and Canada Area Lead Architect, worked with clients to align IT with business strategy, assess business and technology requirements, and provide technical leadership for sales and implementation of sophisticated business systems, for area consulting target of over $90 million.
• Implemented mission critical business systems including SAFE, Zachman enterprise architecture, gap analysis, Peoplesoft ERP, CRM, SFA, data-warehousing, high availability, mobile computing, and web applications for Fortune 500 clients 3M, ABN Amro Bank, Andersen Consulting, AT&T, Cargill, Chicago Board of Trade, Citadel Investments, CNA Insurance, John Nuveen Investments, Meijer, Nations Bank, Northern Trust Bank, Northwestern Mutual Life, Quintiles, True North, Strong Funds and others.
• Managed multiple full life cycle projects for completion within budget and schedule using Confidential, Oracle, DB2, and SQL Server databases; Informatica, Data Stage ETL; Business Objects, Cognos BI; C, C++, Java, web servers, replication, messaging, mobile computing, and related technologies.
• Certified Confidential Enterprise Architect, Project Manager, Instructor and lead auditor. Led audit teams world wide as certified ISO9001/TickIT quality lead auditor.

Confidential, Pittsburgh, PA

Sr. Software Engineer

• Consulting firm rated the fastest growing computer software consulting company in 1993 by Inc. magazine.