Regional Technical Sales Manager Resume

SUMMARY:

Experienced product manager who has guided products and services from inception (business case development) to launch (go - to-market strategy).
Excellent organizational skills, able to lead cross-functional teams working with development, customer care, quality, marketing and sales.
Successfully introduced products from hardware handheld test devices and wireless modems to OSS software applications to large total system solutions (SaaS / server client).
Ensured that technology served business goals.
Well versed in many development processes (waterfall, AGILE, SDLC). Experience with Salesforce.com as product marketing tool as well as sales tracking.
Past engineering roles as development (hardware and software) manager and system integration test provides keen insights to overall product development cycle.
Comfortable at presenting to C-level executives, management, engineers and technicians.
Articulate communicator adept working with customers and sales and simplifying complex concepts for non-technical audiences.
Willingness to travel up to 80% and will relocate.

AREAS OF EXPERTISE:

CAREER TRACK:

Confidential

Regional Technical Sales Manager

Responsibilities:

Liaise between mobile operator customers and solution partners Products consisted of handheld RF testers, CPIR spectrum analyzers, mobile test equipment and temporary cell sites (COW, COLT, TOW).
Responsible for 8 state underserved territory. Energized efforts by developing territory sales action plan for key customers and major markets.

Confidential

Product Planner/Manager

Responsibilities:

Successfully lead, planned and tracked products. Worked with cross functional teams from engineering, product verification, marketing and sales.
Accountable for understanding market and developed competitive benchmarking collateral.
Engaged with key customers (VOC) to understand their needs and articulated development teams to assess tradeoffs
Pre-sales efforts included webinars with potential customers. Escalation point for all post-sales.
Introduced cellular product (PC based spectrum analyzer) to be used by system integrators as deployment and diagnostic tool for DAS and small cells.
Released AirCheck handheld Wi-Fi Tester, a troubleshooting tool to cable/MSO customers.
Released AirCheck for Windows/Android, a troubleshooting application for basic Wi-Fi test and troubleshooting.
Worked on overseas development teams (Beijing, Shanghai) on next generation AirCheck tool.
Presented on Wi-Fi troubleshooting at industry events, tradeshows, and SCTE conferences.

Confidential

Senior Product Manager

Responsibilities:

Established beta program and managed a Proof of Concept (POC) for a Finnish mobile network operator to monitor 4G LTE, 3G/UMTS, and GSM mobile networks and traffic from MME, S-GW, P-GW, and HSS.
Participated in software design for DOCSIS compatible device
Participated in the company’s initial investigation of cloud services and drafted a white paper positioning document.

Confidential

Senior Product Line Manager

Responsibilities:

As PLM role and owned all tasks related to the delivery of managed service test products (cloud based SaaS offering), including detailed requirement documents, launch dates, product positioning, and pricing.
P&L responsibility for product line, develop with sales teams sales forecast and tracking.
Responsible for JDSU data center that hosted RoamerNet 2.0, an international cellular roaming testing service; grew the customer base by 25% in the first year and expanded coverage from 23 to 50+ countries.
Led sourcing effort for Confidential to fill a product line gap; required business case development, ROI, technical evaluation and MOU creation, presentation and approval. Cellular active test solution sold in EMEA and APAC markets.

Confidential

Senior Manager, Engineering

Responsibilities:

Manager of Data Services Performance team which responsible for reports used to analyzing performance issues and effect changes to prevent outages.
As part of Worked closel
Team was responsible for root cause analysis of network outages or performance degradation.
Project Manager for Arantech OSS/BSS service assurance project.
Responsible for initial investigation of Confidential (site visit, technical evaluation, business case development and final selection and implementation.
Technical Support point of contact for all data related network issues.
Developed training curriculum for new hires and delivered courses across Customer Care centers.
Product Manager for first Confidential data modems.
Worked extensively with Confidential to develop Confidential modem to meet Confidential specifications.
Effort included vendor investigation and vetting process, industry certification and full internal verification
Product Manager for Confidential ’s first smartphones
Effort required vendor evaluation, selection and management. Introduced new services to support smartphone capabilities
Formed initial Sales Engineering team to support Confidential national accounts and VAR sales teams. Led the technical sales aspects of the company’s entry into the enterprise market. Services included dedicated access gateways as well as MNVO services.
Kicked off discussions for Research In Motion ( Confidential )’s Blackberry and Danger Research’s Sidekick smartphones.

Confidential

Senior Manager, Technical Sales

Responsibilities:

Sales Support Technical Manager, directed technical and customer support for the GSM wireless data modem product line targeted to telematics industry - utility companies, trucking and surveillance applications. Provided pre-sales and post-sales support and responsible for creation of technical documentation for sales teams.
Oversaw multiple departments, including System Integration & Test, Field Engineering, Manufacturing Test, Mechanical Engineering and CAD.
Systems Integration & Test team consisted of 30 engineers.
Project Manager led the deployment of Confidential IS-661 in compliance of Confidential pioneer preference license resulting in savings of +$500M for purchase of New York cellular frequencies.