Start-up Manager Resume

PROFESSIONAL PROFILE:

Highly motivated, responsive, results - driven manager committed to serving internal and external clients through effective communication, attention to detail, innovation, and effective project control.

SYNOPSIS OF SKILLS:

Project Management, Technical, Programmatic
Interdisciplinary Consensus Team Building
Term Planning
Organizational Leadership
Business Development Design/Implementation
Based Relationship Building
Process Evaluation and Improvement
Written, Oral and Presentation Skills

PROFESSIONAL SKILLS AND EXPERIENCE:

Start-up Manager

Confidential

Responsibilities:

Key to the start-up and implementation of multiple Confidential optimization programs for more than 30 public, private, municipal, and cooperative electric and gas utilities under the Michigan Clean, Renewable and Efficient Confidential Act.
Created and implemented paperless processes to submit, invoice, and reimburse customers and statewide community.
Created and implemented paperless processes to submit, invoice, and reimburse customers and statewide community action agencies .
Implemented process improvement protocols that reduced reporting times by 94%.

Program Management

Confidential

Responsibilities:

Provided technical, programmatic, and quality assurance management to a variety of clients and procured and managed equipment, supplies, and subcontractors.
Managed large level-of-effort and project managent programs for the State of Michigan Department of Environmental Quality. The contracts were statewide, multi-site (60+) environmental investigation and cleanup contracts worth up to $40 million each.
Worked closely with clients, state administrators, Federal, state, local, and public stakeholders, and internal project managers and technical and administrative staff to ensure that projects were completed in a timely, cost-effect, and technically sound manner.
Responsible for quarterly and annual reporting to the State managers.
Directed eight technical staff.

Project Management

Confidential

Responsibilities:

Managed more than 20 concurrent projects ranging from $25,000 to more than $1 million.
Established multi-disciplinary teams of technical staff and subcontractors to meet project goals.
Worked effectively to establish strong client relationships that resulted in additional projects.
Developed value-added approaches to achieve project objectives.
Established senior technical review teams to ensure high quality reports and deliverables.

Quality Assurance Management

Confidential

Responsibilities:

Managed the QA Department with a staff of four.
Developed QA plans and QC protocols and procedures to independently verify installed measures.
Updated and implemented surveys designed to determine the levels of customer satisfaction.
Established program-specific QC and customer satisfaction goals to meet internal standards and contractual requirements.
Provided field verification and customer satisfaction data to managers, contractors, and clients.
Assisted program teams to address any QA/QC issues to remediate identified deficiencies.
Streamlined QC paperwork and the data collection, reporting, complaint resolution procedures.

Business Development

Confidential

Responsibilities:

Produced an immediate impact, adding four major clients and doubling the number of key contracts and significant bidding opportunities in the first 6 months.
Implemented new marketing approaches to penetrate new market sectors and client types.
Instituted new proposal preparation and tracking protocols and corporate marketing tools.
Prepared a market penetration strategy for entry into the other Midwest states and Tribal Nations.

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