Case Specialist Resume
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Burlington, MA
SUMMARY:
- Top performing and results - driven Sales Executive with 15 years of developing and driving effective strategies in international business, revenue, and sales growth highly competitive markets.
- Highly knowledgeable of South and Central America and well-travelled throughout 25+ countries.
- Developed and maintained strong VIP connections Regional Presidents, Ambassadors and General Consuls through direct collaboration on various development, marketing, and economic projects.
- Strategic and innovative thinker successful in combining strong business, public relations, sales, and management skills to identify and respond to opportunities in private, public, domestic, and international markets.
- Strong leader with excellent communication and interpersonal skills instrumental in mentoring diverse sales teams, building and leveraging diverse networks, strengthening client relations, and motivating commitment to revenue goals across all professional levels.
AREAS OF EXPERTISE:
- International Campaigns
- Strategic Planning / Execution
- B2B, B2C, Government Industries
- Networking / Relationship Building
- Contract Negotiation / Close
- Account Management
- Market / Trend Analysis
- Cost Control / Profitability
- Leadership /
- Client / Vendor Relations
- Customer Base Expansion
- Problem Resolution
- English, Spanish, Italian (Basic) Portuguese (Basic)
PROFESSIONAL EXPERIENCE:
Confidential Specialist
Confidential, Burlington, MA
Responsibilities:
- Assist participants of the Confidential program entry to release, following Department of Homeland Security contract
- Conducting intake interviews and orientation sessions with each Program Participant within timely manner
- Installing electronic monitoring equipment on Confidential Program Participants and monitoring compliance with electronic monitoring Program base on Confidential requirements.
- Developing and maintaining accurate and complete Confidential records for all Confidential Program Participants from entry to release from Confidential
- Maintaining confidentiality of all records
- Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant
- Conducting Home visits for all Participant of the Confidential Program to monitor compliance with Confidential
International Sales Director
Confidential, Needham, MA
Responsibilities:
- Developed and drove profitable strategies in promotion and sales of night vision equipment, thermal imaging devices, targeting/illumination systems, and custom optical solutions.
- Pursued and won new account contracts with U.S. Armed Forces, State and Federal Law Enforcement Agencies, Defense Ministries, and Security Organizations throughout the world.
- Supervised and guided top performing sales teams towards meeting and exceeding monthly sales targets.
- Enforced and monitored sales compliance with US State Department of State and Directorate of Defense Trade Controls Rules and Regulations (ITAR).
General Consul Advisor
Confidential, CA
Responsibilities:
- Promoted private sector international investment throughout Honduras by identifying areas of growth potential and counseling firms on economic matters in need of resolution.
- Fostered strategic alliances between private sectors and local and state commerce chambers.
- Led targeted workshops to educate and promote Honduras investment opportunities to key industry leaders.
Minister Advisor
Confidential
Responsibilities:
- Planned, promoted, and marketed “Honduras Open for Business”, an international event promoting private sector investment opportunities throughout Honduras.
- Secured interest of 25 global industry representatives through proactive relationship building and promotion of investment campaign benefits.
- Increased campaign interest with development and distribution of investment resource guide presenting Honduras as a viable, profitable, and exiting destination for investment.
Central America Sales Director
Confidential
Responsibilities:
- Increased sales and customer retention through implementation of advanced promotion, account management, and customer support platforms.
- Tripled benefits of division by optimizing all resources and minimizing overhead costs.
- Assessed and identified needs for customer service improvement with direct attention to account acquisition, management, tracking, and follow-up cycle.
- Penetrated previously inaccessible international markets and expanded customer base by cultivating business and government alliances.
- Prepared all financial records, reported Central America sales projections, developed and analyzed budgets, and monitored P&L activity.
National Sales Director
Confidential
Responsibilities:
- Increased national sales by 185% by establishment of new sales platform.
- Recognized and ed for Most Volume of Sales 3 consecutive years.
- Increased consumer response and grew revenue through new marketing strategies targeting green and energy efficient industries.
- Reduced operational costs by enabling access to newer energy efficient equipment.
- Identified and capitalized on opportunity to initiate and build new market relationships throughout Central America and Caribbean.
Vice President
Confidential
Responsibilities:
- Oversaw creation and operation of new commercial divisions focused on available demand and underserved markets.
- Grew product portfolio with introduction and addition of new consumer items to product line
- Increased productivity by 150%+ by restructuring old reporting and management systems.
- Negotiated significant vendor discounts and decreased overhead costs by updating or creating new suppliers contracts with strict attention to delivery time, quality, and productivity capacity.
- Built international business relations, established long-term clients, secured new client contracts, and followed-up to ensure service quality through extensive travel throughout Morocco, Venezuela, Colombia, Aruba, Dominican Republic, Chile, Bolivia, Panama, and Spain.