Manager of Headend and Operations Resume Houston, Texas - Hire IT People

SUMMARY:

A Telecommunications Manager who can develop and administer multiple diverse requirements of varying complexities.
A talent for independently exercising prudent business judgment, analyzing problems and developing solutions.
ARRIS Headend Technical troubleshooting VOD Management
Operations Management Plant Maintenance
Headend Management / ASI/GigE NASRAC DAC Communication
ARRIS/TIVO Box Management Confidential Testing & Reporting
Proven ability in monitoring and leading multi - disciplinary teams for Headend Operations and Engineering assignments.
Energetic individual with excellent organizational and communicative skills for Operations Management and years of Headend and Technical Supervision experience.
Extensive technical expertise that has contributed to a number of successful telecommunications projects.
Successfully grew company from the first subscriber to over 20,000 subscribers.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Manager of Headend and Operations

Responsibilities:

Proven success in leadership of Headend and Installation processes including VOD and Billing systems relating to box commands, including both TiVo and Arris Boxes.
Highly effective in managing internal personnel and outside contractors, including work allocation, supervision and quality assurance; provide ongoing training, mentoring and motivation toward peak performance and strong retention rates.
Demonstrated focus on customer service and satisfaction, as well as development of additional business opportunities in field environment; strength in describing technical topics to non-technical audiences.
Computer skills for proprietary systems for management of technical and sensitive data; well organized and detail oriented; equally effective independently and in achieving team goals.
Proficient with Digital content Managers, Cisco and ARRIS Receivers, Sems and Apex edge QAM devices.

Confidential, Katy, Texas

Telecommunications Manager

Responsibilities:

Responsible for managing all aspects of a Video Headend and high speed internet plus all cable television field installations, operations, and maintenance of all communities.
Supervised all field technicians, contractors.
Directly responsible for leading a team of Technicians and providing bundled services to master-planned communities and MDU’s.
Install, and maintain all cable television head-ends.
Complete and file all Confidential required proof of performance reports.
Maintain telephone and cable television drop/protector installations for all systems.
Successfully supported the migration of Box commands in three different Cable Billing system conversions.
Successfully provided Technical support and lead a project team through the migration for a VOD conversion from Seachange to ARRIS
Successfully provided Technical support as a team member of a launch project of a New Billing system.
Successfully provided Technical support as a team member of a launch project of TiVo HD/DVRs for a Whole home and OTT customer experience.
Fleet Management - Enterprise leased /Geotab tracking along with Wex fuel card. Maintained documentation for a fleet of 53 vehicles.