SUMMARY:

Results - oriented leader with 20 years’ experience managing and teams in technical telecommunications environments. Strategic and analytical problem solver with knowledge and experience in all construction trades. Go-to technician for the completion of difficult and time-sensitive tasks. Previously held a Top Secret (TS) security clearance. Skilled communicator who is capable of bringing customers, team members, contractors, and governmental agencies to mutual agreement in complex projects.

CORE COMPETENCIES:

• Telecommunications
• Supervisor Management
• Infrastructure Design
• Cost Reduction /Development
• Strategic Planning Safety Regulations
• Logistics Process Improvement
• Quality Assurance Technical Support
• Customer Service
• Client Relations
• Contractor Relations
• Government Relations Communication

TECHNICAL SKILLS:

Infrastructure and Connectivity: construction prints and floorplans; employee workstation and laptop configurations; network connectivity; IP-based video teleconferencing systems; PC hardware (Dell, IBM, and HP) installation, configuration, and troubleshooting; testing and terminating RJ45s, RJ21s, RJ11s, BNC, 110, 66, BIX and Krone using LANcat, Fluke, Wavetek, Microtest and other electronic and communications testers; optical fiber, twisted pair, and coaxial cable installation, routing, termination, labeling, and ; fiber termination, testing and repair.

Software: Desktop software installation, configuration, testing, and administration; Remedy IT Service Managementlegacy phone systems; advanced Adobe Photoshop, Microsoft Office (Excel, Outlook, Word) MS Project

EXPERIENCE:

Confidential

Owner, Baltimore, MD

Responsibilities:

• Creates, markets, and sells fine art photography, paintings, and hand-made jewelry, securing highly competitive space at 20 - 30 national fine art shows per year.
• In addition, oversees budgets, scheduling, travel, and logistics.

Confidential

Project Manager and Field Operations Specialist, Baltimore, MD

Responsibilities:

• Managed installation, schedule, budget, contracts, and for 6 large Dish Network equipment upgrades, coordinating 4 contractors to improve cable, Internet, voice, data, and satellite TV for residential building.
• Performed electrical readings on 60- and 90-volt power supplies with digital multi-meter, pinpointing root cause of power problems and promptly remediating issues.
• Managed and coordinated large inside plant cabling installation, programming, and calibration of communications equipment for adherence to regulations, ensuring compliance with building codes and legal standards.
• Assisted up to 20 customers per day, liaising with Dish Network technical support to diagnose and repair residential telecommunications equipment and local networks.
• Carried out full preventative maintenance for property, balancing forward and return paths according to system specifications, troubleshooting RF level and tilt impairments, and completing repairs as needed.
• Sought out specialized equipment to tune and point satellite dishes for increased efficiency; implemented upgrades that made Internet speed 10 times faster, improving service reliability and customer satisfaction.

Confidential

Communications Specialist and Contractor, Washington, DC

Responsibilities:

• Serviced 12 Confidential facilities and 3,000+ Confidential employees, supporting communication infrastructure and devices.
• Supported installation, maintenance, and repairs of all communications infrastructure and electronic equipment, including fiber optic, coaxial and copper cabling, safe phones, printers, computers, laser communication devices, large phone switches and backup power systems.
• Led and trained 3 direct reports on Remedy ticketing system and Confidential Meridian phone switch, help desk, and PC workstations, ensuring all employees could perform their tasks quickly and efficiently.
• Provided technical and policy guidance to management, customers, and other technical employees., leveraging expertise to improve procedures.
• Facilitated time-sensitive equipment transfers, system changes, and repair requests, which included performing daily maintenance on 10,000-person phone switch, keeping commercial communications running smoothly.

Confidential

Lead Technician and Project Coordinator, Baltimore, MD

Responsibilities:

• Managed 6 direct reports and coordinated with general contractor, subcontractors, and inspectors to install and document large-scale structured cabling networks in compliance with codes, plans, and specifications.
• Liaised with customers and management in planning stages, providing technical recommendations and insight.
• Provided fire safety for employees, updating staff on most recent best practices and improving their technical skills.
• Supervised multiple crews of electricians, carpenters, cabling contractors, and government officials for DC-Net fiber optic communications project, coordinating communications and schedules to keep project within scope.

Confidential

Lead Technician and Contractor, Baltimore, MD

Responsibilities:

• As lead technician for projects at the Discovery Channel, directed and trained crews of up to 20 members on large-scale infrastructure initiatives. Led installation, testing, documentation, and termination of structured cabling networks and support systems in compliance with Telecommunication Industries Association standards.
• Liaised with general contractors, electrical subcontractors, and electrical inspectors to implement new construction projects as well as retrofit old spaces with new systems.
• Worked in a consultative manner with clients, contractors, and architects, leveraging technical expertise to streamline bidding, and to design cable installation and routing plans for project.
• Filled in as a field technician as needed, resolving customer service issues in a quick and efficient manner.