EXPERIENCED PROFESSIONAL

OBJECTIVE
Dedicated individual seeking an exciting new challenge within a growing organization that provides ample opportunity for advancement

• Effective Communicator
• Recruitment
• Records / Data Management
• People Soft / HRIS
• MS Office
• Benefits
• Quality Assurance
• EEO
• COBRA
• Payroll
• Customer Relations
• New Hire Orientation

EMPLOYMENT HISTORY

April 2009 – Present
Career Services Representative, Confidential, Chesapeake, VA
Employment/Staffing: Prepared daily, weekly, monthly reports, arranged PAC Meeting and Job Fair. Planned and executed Spring 2009 Graduation Ceremony, prepared department for Annual Internal Audit, and designed programs. Coordinated and facilitated career related workshops and resume / interview trainings. Established and maintained relationships with local employers, completed employment / placement verification, and other duties as assigned by Campus President and Director. Accomplishments: Exceeded weekly and monthly goals set by the Regional Director of Career Services. Effectively oversee a portfolio of 300+ students and graduate through their academic lifespan to ensure high levels of job placement.

November 2005 to April 2009
Senior Human Resource Specialist,Confidential, Chesapeake, VA
Recruitment: Supported panel interviews, facilitated new hire and on-going benefits orientation and HR training. Personnel: Supervised SCC representatives on job orientation and duties. Updated internal and external HRIS database with status update. Effectively maintained employee personnel files. Benefits: Answered questions, guided employees through the enrollment process for active medical, retiree and COBRA plan offerings. Provided guidance and assistance to employees that submit eligibility claims. Interfaced as liaison between medical carriers, employees, supervisors, and vendors administering disability, retiree, medical, and survivor life benefits. Conducted phone interviews to determine participant’s eligibility. Facilitated as Appeals Committee Member; gathered pertinent data to analyze determining eligibility factors. Reviewed eligibility appeals to process approvals, denials, and indentify potential fraudulent claims. Effectively communicated verbal and written eligibility status. Payroll: Prepared, reviewed, and submitted all time and labor distribution cards. Processed request for retroactive premium, Qualified Child Support Orders, and disability deductions. Assisted with HR Audits. Accomplishments:Demonstrated the ability to facilitate as a subject matter expert regarding complex issues.

January 2005 August 2005
Office Automation Clerk; Confidential, Virginia Beach, VA
Labor Relations: Supported the EEO Manager and Specialist with accurate and professional administrative and clerical duties. Effectively provided assistance to claimants in person and via phone. Conducted interviews and processed correspondence for individuals filing claims. Completed reports and processed EEO claims correspondence for the entire south eastern and mid western regions. Accomplishments:Established programs, policies, and procedures that promoted efficiency in the day-to-day operations.

July1994- July 1995
Office Automation Clerk / Assistant; Confidential, Norfolk, VA
Coordinated and acted as liaison with the department, staff, and personnel on all administrative issues within the branch. Prepared, reviewed, and submitted all timecards and labor distribution cards for the management support department. Perform complex office automation duties; requiring different approach and methods. Coordinated and scheduled meeting venues, arranged meeting rooms, perform quality assurance of all materials, equipment, phone, and video teleconferences. Gathered, collected, recorded, tracked and verified data for daily job functions. Processed and provided badges for all personnel access to the command. Accomplishments: Performed quality assurance from various work centers of the department which saved time and decreased the command budget by $1.3 billion.

January 1998 - December 1998
New Accounts Representative, Confidential, Washington, DC
Generated and maintained all new account information for the brokerage firm which improve customer care; identified and resolved problems or delays in client rollovers. Accomplishments Successfully completed the transfer of over 500 account assets from various firms/exchange to designated accounts within the local branch.

July1994- July 1995
Office Automation Clerk / Assistant; Confidential, NAVMTO;
Coordinated and acted as liaison with the department, staff, and personnel on all clerical and administrative issues within the command. Prepared, reviewed, and submitted all timecards and labor distribution cards for the management support department. Accomplishments Performed quality assurance from various work centers of the department which saved time and decreased the command budget by $1.3 billion.

March 1991 – March 1994
Advanced Telephone Operator; Promoted to OFFICE AUTOMATION CLERK GS-0356; Confidential, Bethesda, MD
Trained new employees in telephone operations and use of equipment; resulting in more effective and efficient job orientation. Establish and maintained on call physicians schedule. Received high volumes of incoming calls and processed outgoing calls for emergency code blue and fire pages; DHHS Secretary’s lines, members of Congress, local communities, and 20,000 government employees at large. Communicated general information regarding research studies.

Accomplishments
Letter of Commendation, Department of Health and Human Services Secretary Office.

Office Automat ion Clerk DHHS, National Institutes of Health 03/91-03/95
Clerk Federal Reserve Board of Governors 05/89-08/89
Clerk Department of Justice, INS 05/88-08/88

EDUCATION & PROFESSIONAL TRAINING _

Bachelor of Arts in Business
Business Administration Minor
Professional Human Resource (PHR)
High School Diploma

ACHIEVEMENTS/AWARDS

Employer Ignition- October 2009 Tidewater Community College Dean’s List 2004 & 2005
Leadership Awards/ Outstanding Performance 2008-2009 Quality Assurance Award 2007
Employee of the Month 2008 Letter of Commendation, DHHS Secretary Office 1992

OTHER INFORMATION

BCMM.2009-2010
Media Production- Chesapeake, VA
Women’s Interdependent Network 1999-2002
Board Member - Washington, D.C.