SUMMARY:

• IT Senior Leader proven in directing and planning of enterprise - wide Information Technology initiatives aimed at generating revenue and optimizing business processes.
• Leverage strong balance of management, technical expertise and process re-engineering practices to transform and align corporate and IT vision.
• Proven experience in both the public and private sector with key emphasis on defining, activating and launching sophisticated technology strategies focusing on infrastructure management, change management, vendor management and program management.
• Adept at coordinating and managing multiple IT projects simultaneously.
• Strong team-building and collaborative talents, including maintaining communication with stakeholders at multiple levels.

AREAS OF EXPERTISE:

• IT Project Management
• Change Management
• Scope Management
• Issue/Risk Management
• Relationship Management
• Vendor Management
• Data Analysis & Intelligence
• Planning & Budgeting
• Quality Assurance
• Team Leadership and
• Cross - Team Collaboration
• Strategic Communications

TECHNICAL SKILLS:

Development: HTML, CSS, PHP, Drupal, SQL, JavaScript, Java

Databases/Server: Oracle, MySQL, SAS, Access, AWS, Liquid Web, NGNIX

CMS and LMS: WordPress, Joomla, Moodle, SharePoint, Google Classroom, Blackboard, Canvas, Adobe Connect, E-college, Magento, Sum Total, Ellucian, Desire to Learn, Wix and Squarespace.

Software: JIRA, Confluence, Version One, Salesforce, Tableau, Selenium, Rainforest, Crystal Reports, Convio, Sketch, MAC OS, Visio Professional, GIT, CVS, Remedy, Camtasia, Captivate, Articulate, (Storyline) Adobe Creative Cloud applications, Audacity, Google Analytics, Movie Maker, iMovie, Final Cut Pro, Microsoft Office.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Corporate Trainer

Responsibilities:

• Lead Agile Product Workshop facilitator at Confidential for the Social Security Administration ( Confidential )- new branch of required all 27+ product teams across the agency.
• Deliver workshops to Confidential Executives, Project Managers, Product and Dev Ops teams to include targeted Agile workshops and boot camps on Product Agile methodology.
• Plan and create customized courses to include Project Management for Managers, Product Team Fundamentals, Design & Innovative Thinking, Business Modeling Design, Effective Communications and Product Leadership for Executives.
• Launched a JIRA and Confluence digital site for the Confidential product team for over 25+ Projects.
• Collaborated with Confidential Agile Center of Excellence to defines strategic objectives, monitoring and execution for enterprise-wide large Agile software and digital technology development.
• Mentored Project teams on test automation practices and provided consistent guidance on tools and methods for testing using the cloud.

Confidential, Annapolis, MD

Project Manager

Responsibilities:

• Oversaw 7 Magento & WordPress web developers, on a daily basis, for Web E-commerce company.
• Engineered and implemented several Agile migration projects to convert company data from Version One to JIRA 7 cloud- and to JIRA Server 7.2.
• Implemented new processes and created workflow for all projects.
• Directed all scrum activities while managing vendors during daily stand ups, scheduled meetings, customer review sessions and demos for websites projects.
• Coached teams on using JIRA/Confluence and Service desk and the use of Kanban and Sprint processes and procedures.
• Led JIRA and Confluence administration daily using AWS EC2, Liquid Web and Cloudfare.
• Supervised multiple concurrent web development projects from planning to execution.
• Planned deployments and performed release management for all web projects.
• Administered Google Analytics for websites to include website migrations, infrastructure deployments and maintenance contracts.
• Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization.

Confidential, Washington, DC

Technical Project Manager/Scrum Master

Responsibilities:

• Managed IT infrastructure projects for Confidential E-commerce Marketplace using Magento, AWS, WordPress, Squarespace, Salesforce cloud and Convio.
• Mentor, train and direct team of 12 employees and vendors and managed IT Canadian Website project planning, execution and monitoring.
• Designed strategy and processes to move company from Waterfall to Agile methodology.
• Conducted daily standups, retrospectives, demos, scheduled sprint planning and Agile activities for Product and IT teams as Scrum Master.
• Architected complex test planning, maintained metrics in collaboration with various product initiatives.
• Facilitated technical oversight of Jira and confluence (to include tracking resources, allocating tasks, capacity planning and issue mitigation/resolution).
• Designed customized workflows in JIRA and led upgrade project to include migration of data from JIRA 6.1 to 7.1.
• Oversaw migration from Outlook to Microsoft office 365 and managed the team to a successful transition for the company.
• Troubleshoot and find resolution to issues involving NGINX and AWS for Magento architecture.
• Created project plans for campaigns, monitored website traffic (using Google analytics and Pingdom) to prevent website downtime.
• Tracked work and defects for Magento in Jira daily; ran metrics for daily scrum meetings and weekly meetings to executives.
• Earned strong reputation for problem solving and removing impediments during sprints and developed and implemented innovative solutions to integration and release issues.
• Uncovered cost-effective and efficient solutions of complex technical issues and streamlined deployment processes.

Confidential, Baltimore, MD

Project Manager, LMS Admin

Responsibilities:

• Oversaw all infrastructure deployments and set up Blackboard Learning Management System (LMS) and related software for the Confidential.
• Lead all Blackboard upgrades, performance tests; provide weekly and monthly reports and statistics using Google Analytics.
• Deployed improved the online course registration management process courses for all school teachers in the Confidential .
• Conducted daily stand up meetings, managed projects in addition to risk management and issues to upper level management.
• Led systems Administration of Blackboard for Confidential, internal Confidential administrators and 10,500+ end users and 49,000+ public users.
• Provided technical support, guidance to contractors, vendors and content specialists on e-Learning course development.
• Led Instructional design reviews, testing, planning, technical support and network administration for 40+ Maryland online courses for school districts across the Confidential using HTML5, CSS, PHP, JavaScript, 508 methods, Camtasia, articulate(storyline), Adobe, captivate and full lifecycle ADDIE methodology.
• Trained school systems, teachers and internal employees on the use of the Blackboard Learning System via Webinars and workshops using WebEx.
• Successfully led, supported and facilitated e-learning course registration, API integration and enrollment of school teachers for to include release management for all course deployments.

Confidential, Columbia, Maryland

Project Manager

Responsibilities:

• Applied Agile methods as Scrum master to define and prepare portal requirement documents and develop functional requirements, technical and conceptual designs through deployment for 4 large Race to the Top- Confidential projects.
• Planned IT team initiatives to resolve problems and perform system administration on Blackboard LMS.
• Organized deployments for all upgrades of Blackboard related software.
• Conducted and organized professional learning workshops, summer academies, JAD sessions and IT briefings in all counties in the Confidential .
• Produced 7 Fall educator effectiveness academy video lessons using Final Cut Pro and 508 compliance tools.
• Planned and coordinated lesson plans from content teams
• Designed a Digital e-learning UDL (Universal Design for Learning) interactive course required by all teachers and principals in K-12 School districts in Maryland using HTML5, PHP JavaScript and CSS. Over 4000+ teachers completed the course.
• Produced SharePoint portal for branch and design prototype/automated process for CPD credit.
• Spearheaded change by infusing technology which resulted in new online courses for teachers, new technical processes and software, as well as a reduction of manual procedures across the organization.

Confidential, Washington, DC

Blackboard IT Consultant

Responsibilities:

• Maintained and updated 200+ courses on banking/mortgage lending in Blackboard Learn.
• Led custom course creation or modification for enterprise clients using Word Press, Dreamweaver, HTML and CSS.
• Directed all testing of course files for delivery to content licensing partners across the country.
• Designed e-learning courses using Articulate, Camtasia, and other tools and managed all infrastructure deployments.
• Participated in peer reviews, defect reviews, JAD session and Change Control Boards.

Confidential, Hanover, MD

Project Manager

Responsibilities:

• Managed sprint schedule for all project milestones.
• Created custom web parts for SharePoint, graphics using HTML, CSS, JavaScript and Photoshop.
• Managed full cycle development using Scrum Agile principles including analysis, design, development, testing, and implementation.
• Enhanced and streamlined internal processes within the PMO office for Confidential by creating a new best practice learning site using SharePoint.

Confidential, Lanham, MD

Project Manager

Responsibilities:

• Oversaw conversion of waterfall processes to Agile methods and managed all infrastructure deployments.
• Monitored debugging and monitored testing prior to system launches.
• Led daily status meetings, coordinated customer demos, managed all projects and resources as well as deployments.
• Mentored. Coached and trained staff on web services technologies including HTML, Java, C++/.NET/SQL as well as Mat Lab for web design techniques and processes.
• Performed budget planning, cost management, risk management, change management, Earned Value, resource allocation and monitoring for all projects managed.

Confidential, Lanham, MD

Infrastructure Test/Deployment Project Manager

Responsibilities:

• Mentor, train and directed 20 employees and 5 IT vendors in project planning, execution and monitoring.
• Led all test activities for multiple infrastructure projects with the Internal Revenue Service, Modernized E-File (MEF) using SQL, PHP, HTML, CSS and XML.
• Planned and managed all infrastructure testing engagements from requirements gathering to project implementation and deployment.
• Oversaw all resources to include external vendors and performed change management, budget management, resource management, earned value and risk management.
• Orchestrated successful change by increasing projects from 4 to 10 during my tenure.

Confidential, College Park, MD

IT Project Manager

Responsibilities:

• Directed 15 employees of IT administrators, instructional designers, testers, programmers, multimedia producers and production staff for in house multimedia production studio.
• Project managed multiple concurrent initiatives to design e-learning modules in Sum Total learning management system.
• Lead development of curriculum with a team of instructional designers and experts in less commonly taught Foreign Languages.
• Mentored and trained staff on 508 compliance procedures for software applications, intellectual property, operating systems, web-based systems and video multimedia, which was included in each release of the Langnet application for Confidential .
• Oversaw full-lifecycle project management using HTML, PHP, XML, SQL, and JAVA to completed infrastructure deployments for e-learning deliverables.
• Directed JAD sessions, requirements gathering and user stories.
• Successfully led information technology and e-learning multimedia projects for the Foreign Service using Sum Total LMS, Sakai and ADDIE to design newly customized e-learning applications.