Nurse Aide/Secretary Resume Raleigh, NC - Hire IT People

SUMMARY:

Results - oriented, hands-on professional with 10+ successful years of experience in Information Technology. Proficiency in networking, WLAN, systems administration, systems analysis, systems engineering, and PC/Printer deployments/support. Major strengths include planning, troubleshooting, strong leadership, team player, respect for compliance, ability to convey complex ideas to people in easy to understand terms, excellent communication skills.

PROFESSIONAL EXPERIENCE:

Nurse Aide/Secretary

Confidential, Raleigh, NC

Responsibilities:

Assist the Nursing Staff in delivering excellence in care to patients and their families
Ensure charges are submitted accurately and on-time utilizing the Epic system
Administer EKG/ECGs

Managing Director

Confidential, Clayton, NC

Responsibilities:

Consult on Wi-Fi deployments
Troubleshoot/Install Desktops/Servers utilizing Windows 7/8/10 and Server 2012/2016
Perform installation, configuration, and troubleshooting of PC/networking/Wi-Fi deployments

Project Analyst/Instructional Designer

Confidential, Raleigh, NC

Responsibilities:

Developed education for the Epic system for 800 Doctors, Mid-levels, Nurses and Techs in various Emergency Departments
Consulted, planned, budgeted for, and deployed IT assets for an 851-bed hospital system
Utilized project analyst skills to manage various small projects underway at Confidential

Desktop Technician

Confidential, Raleigh, NC

Responsibilities:

Provided leading-edge Desktop/Networking skills: PCs, HP Printers, Network installations, Wi-Fi, troubleshooting and support
Utilized Microsoft Server skills: AD, Printing as necessary
Engaged and coordinated other resources when necessary

VP Operations

Confidential, Clayton, NC

Responsibilities:

Designed and supported the wireless infrastructure utilizing Cisco switches/routers and 802.11 Customer Premise Equipment
Implemented the firm’s accounting system
Managed resources outside of the company - telecom, construction contractors and marketing resources - during startup phase
Performed site-surveys
Mitigated RF attenuation situations, i.e. foliage, Fresnel zone violations

Product Manager

Confidential, RTP, NC

Responsibilities:

Strong messaging, competitive differentiation, and strategic positioning led to a 26% Confidential sales increase
Analyzed new product marketing requirements based upon field, customer and market data
Drove requirements through the development cycle as an integral part of a cross-functional Product Development Team (PDT)
Presented product plans, strategies and product roadmaps to customers across multiple marketing segments, in diverse geographies
Ensured effective product placement for industry journal reviews

Service Planner

Confidential, RTP, NC

Responsibilities:

Managed serviceability aspect of new products during the development cycle
Ensured warranty terms and conditions were consistent with monies budgeted
Keenly participated in pre-announce defect reviews, ensuring higher quality and fewer service calls during the product’s life cycle

Team Leader/Instructor

Confidential, RTP, NC

Responsibilities:

Responsible for the day-to-day supervisory activities for a 10-person team in a call center operation
Ensured adequate telephone support coverage to meet customer’s needs while ensuring the call center’s metrics were met or exceeded
Responsible for developing and delivering a technical training curriculum covering Confidential Desktop PCs, TCP/IP and networking in general, for 450 people in 4 Confidential Help Centers around the world

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Nurse Aide/secretary Resume

Raleigh, NC

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