TECHNICAL & SPECIAL SKILLS HIGHLIGHTS:

Operating Systems: Windows 3.1; Windows XP; MVS/CICS

Database Tools: Sybase, Sybase Open Client and Platinum products, MDI Gateway, DB2, IMS, SPUFI, MVS/CICS

Hardware: Univac 70/45, Univac 70/35, Univac series 70 disk drives, Univac series 80 tape drives, Honeywell DPS6, Honeywell 6000, Wang vs70, CP901 Compiler and all associated peripherals.

Languages: COBOL, COBOL II, JCL, SQL, PowerBuilder, HTML, RSP, TSO, SQL Endevor

Office Tools: DMS - 1100 and DPS-1100, Query Language Processor (QLP); Microsoft Access, and Microsoft Excel; Confidential Communicator, Internet Explorer; QMF, BMC

SPECIAL SKILLS: System Testing; Software Life Cycle Design and Development; Quality Assurance; Technical Reviews; End User Technical Support; Configuration Management; 24/7 On-Call Support; Release Notes Preparation; Help Desk; PC Support & Maintenance

WORK EXPERIENCE:

Confidential

Motor coach operator

Responsibilities:

• Conducts pre and post trip inspections, Completes driver and trip logs, conducts ridership surveys.
• Cleans bus as needed.
• Operates MCI J4500 and MCI E4500 series Motor coaches.

Confidential

Computer Operator

Responsibilities:

• Responsible for the timely processing, archival, and reviewing of electronic media submissions from pharmaceutical industry while maintaining an overall quality level of 98.5%.
• Submission processing requires subject matter knowledge and judgment to complete assignments such as document classification and identification, understands multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data processing.
• Provides customer support to Confidential Division personnel via email or telephone.
• Additional responsibilities include preparing standard reports; retrieving documents or information in response to users’ requests; collecting information for inclusion in database tracking system.

Confidential

Shredder Truck Driver and Operator

Responsibilities:

• Participated in job scheduling, maintainened truck log, and provided a high level of customer support on contracts to which I was assigned. (Interim position while seeking employment back in the IT field.)

Production Support/Analyst

Confidential

Responsibilities:

• Continuation of previous assignment. Contract was awarded to a new vendor.
• Perform quality assurance and technical review activities.
• Assists in the resolution of end - user software problems.
• Participates in system testing, environment deployment, preparation of release notes and other release documentation.

Confidential

Production Support/Analyst

Responsibilities:

• Servicing on the Financial Assessment Subsystem ( Confidential ) team providing production support to field employees.
• Responsible for participating in system testing as well as answering questions and solving usage problems for the Annual Financial Statement ( Confidential ) System from industry users and clients accomplished through the use of Confidential Communicator, Internet Explorer, Sybase queries, Excel, and an in-depth knowledge of the system.
• Generated daily and monthly statistical reports and delivered them to the client, using Sybase queries and Excel.
• Satisfied on-demand queries updating the daily and monthly reports to meet the clients’ needs. In addition, daily duties included answering industry user questions that were received through the Help Desk Tier I and also offering assistance to the other Confidential -MF (Multi-Family) Production Support Technicians and Real Estate Assessment Center ( Confidential ) Analysts.
• Maintaining a knowledge base document which contained the problem/resolution of each issue was resolved by Production Support.
• The Confidential system is expected to receive and assess over 20,000 submissions every year.

Confidential

Production Support/Analyst

Responsibilities:

• Responsible for ensuring Production jobs run smoothly on a daily, weekly, monthly, and quarterly basis.
• Monitored the jobs to identify any problems with production batch cycles.
• Prepared daily production status reports for management utilizing Microsoft Excel.
• Also responsible for tracking and responding to user assistance requests through a number of mediums including email correspondence and telephone inquiries.
• Collected information concerning the problem from the user; researched the cause by analyzing screens, data and programs from multiple systems; and identified and communicated the problem resolution to the user.
• This is accomplished through the use of database queries and in-depth knowledge of the system.
• Heavily involved in Configuration Management, converting SFPCS-P under the configuration management tool Endevor, attending Endevor user group meetings and worked closely with the Confidential Endevor Administrators to create packages, resolve errors and promote the software development lifecycle.

Confidential

Senior Help Desk Specialist

Responsibilities:

• Assigned as a Senior Help Desk Specialist in support on a contract for the Confidential Basic Physical Inspection System ( Confidential ), and backup for the Risk Assessment Management System (RAMS).
• Confidential and RAMS were client-server systems utilizing PowerBuilder, HTML, JavaScript, and Sybase.
• Responsible for answering all questions from the public and Confidential internal staff by being available for in-person consultation, by telephone and by email.

Confidential

PC Support

Responsibilities:

• Serviced Facilities when not deployed on temporary assignments.
• During this time I set up new hires PCs and was heavily involved in upgrading approximately 200 PCs when HQ changed from the Windows 3.1 platform to the Windows 95 platform.
• This involved uploading data on the network, removing the old PC, setting up the new PCs, and downloading the previously uploaded data on the new PC and trouble-shooting the new PC set up.
• During this time temporarily assigned to the Confidential contract to upgrade 450 PCs from the Windows 3.1 platform to the Windows 95 platform.
• Once again this involved removing the old PC, setting up the new PCs and downloading the previously uploaded data on the new PC and troubleshooting the new PC set up.
• On occasion assigned to work on the Dairy Foods Industry Associations network, adding users and peripherals to their network.

Confidential

Technical Implementation Coordinator

Responsibilities:

• I was responsible for coordinating with developers and the LAN Branch, writing installation packages, and distributing software and documentation for the implementation of the latest version of TRACS software on PCs in 58 Confidential field offices.
• I maintained the in-house PC inventory and set up the 50 PC training rooms in support of user training.
• I also resolved user PC and TRACS problems reported via the Problem Tracking and Reporting System (PTARS).

Confidential

CFS/TRACS Help Desk Supervisor

Responsibilities:

• Served as Help Desk Supervisor leading a team of five help desk personnel on the Control Files Subsystem/Tenant Rental Assistance Certification (CFS/TRACS) help desk where they recorded user problems into the Problem Tracking and Reporting System (PTARS) for Confidential .
• I also provided management status, reports and trained help desk personnel.
• Technologies utilized include COBOL, JCL, DB2, SQL, Microsoft Access, and Microsoft Excel.

Confidential

Jr. Programmer /Analyst

Responsibilities:

• Tested, debugged, and documented COBOL programs using DMS-1100 and DPS-1100.
• I also updated the CHUMS database using Query Language Processor (QLP).

Confidential

Helpdesk

Responsibilities:

• Performed in-house Software Quality Evaluation (SQE) on large-scale data management system, using (QLP) to validate and verify system parameters.
• Designed and conducted module tests in the simulated user environment to verify that displays and reports conformed both to contract task specifications and to generally accepted standards of user friendliness.
• Maintained logs for trouble reports and change requests.