SUMMARY:

Client - focused results-oriented management consultant experienced with providing senior-level services. Tools used include IBM Rational, IBM Jazz, Microsoft Project/Visio, SharePoint, Remedy ARS, Concur, Altiris and Project Management Accountability Tool (PMAT).

FUNCTIONAL EXPERIENCE INCLUDES:

• Project/Deployment Management (Remote/Local teams)
• User Experience (UX)
• Biometrics Analysis and Identity Management
• SharePoint Content Management and Site Configuration
• Radio Frequency Identification ( Confidential ) QA / Implementation
• System Integration/Implementation
• System/Software Analysis and Troubleshooting
• Database and Workstation Configuration/Implementation and Curriculum Development
• Software Development Life Cycle (SDLC)
• Software/System Administration and Documentation
• Vendor/Contractor and Asset Management
• Requirements Gathering, Analysis and Definition
• Business Process Workflow Analysis and Implementation
• Risk/Issue and Schedule Management
• Budget/Audit Data Analysis

PROFESSIONAL EXPERIENCE:

Consultant

Confidential, Washington, DC

Responsibilities:

• Compiled Presidential Campaign, media outlet, Annual Report and website feedback for international child abduction organization
• Created database of sales and budget/audit records for Condominium Association co-owners to address issues at Board Meetings
• Revised existing policy documents for Condominium Association that were reviewed/implemented by Board of Directors
• Decreased monthly client billing preparation time 50%, reduced personnel 30% and operational costs 15% by implementing automated accounting system for law practice
• Reduced monthly expenses 30% by implementing automated key inventory tracking system and tracked marketing statistics, maintained vehicle records and processed vendor invoices for automobile dealership
• Created documentation of policies, Standard Operating Procedures (SOPs), forms and promotional materials

Senior Deployment Manager / Test Team Lead / Product Manager / Scrum Master

Confidential, Fairfax, VA

Responsibilities:

• Ensured business practices, products/project needs, and technical activities included and integrated requirements in accordance with Scrum processes (impediment removal, backlog management, retrospectives)
• Organized and facilitated Scrum sprint planning, daily stand-up meetings, reviews, retrospectives and release planning
• Identified/maintained program and project-level risks, interdependencies, issues, constraints, and Master Schedule updates
• Worked with stakeholders, vendors and clients to ensure operational/technical environments can accept deployed solution
• Updated and maintained a deployment strategy to include program-level Implementation Plan and Sustainment Plan
• Performed Client Reporting tasks to include compiling Monthly Test Team Program Management Reports (PMRs)
• Managed product releases utilizing IBM Jazz Rational Team Concert to track requirements, milestones and documents
• Researched and detailed DoD and VA medical facility locations for plotting for Esri web-based Mapping application
• Created/maintained program-wide WIKI of 5,325+ web resources
• Served as program’s SharePoint Virtual Collaboration Site (VCS) Knowledge Manager

Biometrics Team Task Lead

Confidential, Arlington, VA

Responsibilities:

• Identified, coordinated, documented processes, procedures and planned activities needed to establish and sustain technical interoperability of biometrics services, systems and proposed/fielded implementations operating at entry/exit points headed by CBP and DOS Biometric Enrollment Technologies to include IDENT
• Managed team that conducted identity tools and immigration processes passenger/watch list biometric data analysis/reporting
• Provided guidance during System Release Review meetings and Biometrics Working Group sessions with US-VISIT stakeholders
• Reviewed and provided feedback on biometric program operational documentation to client for program review
• Submitted data of team activities for weekly status report sent to Government Client Contract Manager
• Conducted research of biometric systems implemented internationally to provide comparative analysis
• Reviewed and approved employee timesheet and expense report submissions per Corporate and DCAA Guidelines

IT Client Services Manager/Administrator & Configuration Manager

Confidential, Rockville, MD

Responsibilities:

• Created/maintained 2,500+ ListServ subscriber subscription selections tracking database that included online content and documentation for 4,500+ registered user SharePoint web portal
• Conducted content and Requirements gathering meetings with client stakeholders for customizing web-based subscriber portal
• Developed recommended User Interfaces for media analyst application and SharePoint web portal
• Led system testing trials that included developing Test Plan and generating WBS to track progress
• Evaluated, tracked and reported web-portal and software applications configuration changes submitted to developer not addressed that lead to vendor’s contract termination
• Developed and implemented Tier I/II Help Desk Policies and Procedures causing effective client troubleshooting resolution
• Created reports for client detailing subscriber statistics and survey responses causing change of products offered

Technical Deployment Leader

Confidential, Falls Church, VA

Responsibilities:

• Conducted analysis of pilot Site Surveys performed at five Proof of Concept (POC) land border sites
• Coordinated staging and equipment with Procurement for Confidential equipment installation at five POC land border sites
• Ensured successful equipment delivery to sites by collaborating with Acquisition Procurement Lead of Program resources
• Created and maintained project policies and procedures team member orientation documentation
• Researched Transportation Security Administration (TSA) Programs including Transportation Worker Identification Credential (TWIC) and Registered Traveler (RT) for pending proposals for Business Development team

Deployment Manager/Senior Systems Analyst

Confidential, Falls Church, VA

Responsibilities:

• Facilitate equipment delivery, hardware setup/software installation for legacy hardware replacement at client sites
• Conducted client workflow processes analysis and provided recommendations to minimize duplication of processes to maximize workflow by implementing policies and procedures
• Configured workstations at 90+ sites for Windows-based desktop and Oracle Client/Server database operating environments with proprietary applications, biometric collection, video capturing devices and peripherals
• Assessed end-user needs and conducted knowledge transfer of NIV/IV, Passport and US Citizen Service’s applications
• Devised and amended job aids and application and system support material for end-users, team, client and IM Staff

Strategic Operations/Product Production Support Group Project Manager

Confidential, Arlington, VA

Responsibilities:

• Verified production staffing concerns, established processes, vendor management,, testing, product development and production schedule were met and documented before escalating to Deployment Division for release
• Presented development status and projections to upper management and Corporate Strategic Operations group
• Ensured product development goals were met between extended/cross-functional production teams and Core Team leader
• Assisted Product Development Team to develop corporate service offerings Product Portfolio and created development teams’ collateral network architectures technical diagrams