PROFESSIONAL SUMMARY:

• Application of experience driven skills and disciplines to implement, improve and achieve, technological and procedural advancements as well as efficiency within an established telecommunications organization.
• SME in provisioning, supporting and maintaining voice platforms to include; TDM, VoIP, SIP, Class IV, Class V, Media Gateway, Confidential, Cisco, Twilio Voice API Python, and subsidiary supporting platforms.
• Extensive experience in vendor management, relations and negotiations, contract compliance, process creation, budgets and timely job completion.
• Effectively lead and manage complex projects involving re - engineering processes, network operations, IT coordination and change management to improve overall performance and operational efficiency and achieve optimal results.
• High performance engineering, network and technical professional with exceptional communication skills as well as a sound background in management, problem solving and network driven solutions.
• Ability to utilize well-developed broad knowledge and HANDS ON experience of voice, d Confidential, and transport network equipment to achieve objectives and provide solutions across a wide range of corporate initiatives.
• Extensive experience in vendor relationships to ensure optimal network connectivity and accurate billing.
• Exceedingly productive team player with proven talent for communicating amid technical and non-technical audiences.
• Experience in multiple Project Management software platforms to include Compass, Microsoft Project, Saleforce.com, and TigerPaw (like Workfront).

TECHNICAL SKILLS:

Experience and working knowledge with: SS7, VoIP, SIP, TCP/IP, LAN, WAN, VPBX, DWDM, GPON, Cisco Routers and Switches, Fixed Wireless, VMware, Python, Windows, and Linux (Ubuntu and Red Hat Enterprise.

PROFESSIONAL EXPERIENCE:

Confidential

CONSULTANT

Responsibilities:

• Established and executed the startup of a telecommunications consulting firm to include establishing a business plan, legal filing and registration with the State of Michigan and marketing to attract new clients.
• Responsible for the implementation of services to include LAN/WAN, Security monitoring design, implementation of network monitoring, review of telecom services and billing, software upgrades, hardware replacement and other vital technical needs.
• Project Management of new solutions utilizing ITIL principles.
• Management and MACD activity of Cisco routers and switches at the customers site.

Confidential, MOUNT PLEASANT, MI

OPERATIONS MANAGER

Responsibilities:

• Direct and manage all aspects of the Confidential and Confidential operations including business development, network, and long-term business planning.
• Responsible for the commissioning, provisioning, and operations of a new Confidential and G9 Converged Gateway to support new business plan for offerings to larger Enterprise customers and local Call Centers to include Confidential .
• Managed the daily operations including contract negotiations, vendor management, Network Operations (Tier II/Tier III), customer service, and profit and loss for the corporation with annual revenues of $6.5M.
• Establish project goals, develop and carry out strategic plans and implement service standards, procedures and policies to support company objectives.
• Established the NOC 24x7 coverage of networks utilizing monitoring tools such as SolarWinds, etc.

Confidential, LOUISVILLE, CO

SALES ENGINEER/PROJECT MANAGER

Responsibilities:

• Sales support of multiple services that include Optical Ethernet, Confidential Transport, Dedicated Internet Access, and Dark Fiber.
• Provide pre- and post-sales services, including business analysis and bid support to identify customer technical requirements relating to technical and commercial solutions.
• Responsible for the management of all vendors related to the fiber builds.
• Manage technical project and establish pricing quote process to ensure quick and accurate turnaround for presentation to customers.
• Tracked projects utilizing Microsoft Project. Maintained customer installations, created Visio documentation, and updated records in Saleforce.com accordingly.

Confidential, TROY, MI

NETWORK OPERATIONS MANAGER

Responsibilities:

• Managed daily operations for the Network Operations department.
• Assisted with and maintained Confidential trunking, E911 trunking, SS7 Links (A & F), translations, routing, and other primary tasks on the Confidential.
• Performed monitoring and emergency procedures on all platforms.
• Duties included Implementing additions; changes; monitoring and maintenance of the company’s transport, switching, VoIP, and ancillary networks such as E911 and SS7.
• Hands on management of the Cisco Unified Call Manager platform commissioning and operational support to offer enhanced services that included voice, video, and mobility
• Management and hands-on involvement with installation and provisioning of Cisco routers and switches.
• Maintained weekly support schedule, installation schedule, and network maintenance or upgrades; escalation manager for technical support issues at Tier II and Tier III levels.

Confidential, PONTIAC, MI

NETWORK OPERATIONS MANAGER/TECHNOLOGY MANAGER

Responsibilities:

• Managed all aspects of operations and sales that include: CLEC, ISP, and WISP Services.
• Further responsibilities include the reliability, efficiency, and technological upgrades of Michel’s WAN, Wireless WAN, Local and Long Distance, and SS7 networks.
• Management of daily operations of multiple departments to include Engineering, Field Operations, Network Operations (Tier II/Tier III), Provisioning, and Customer Care.
• Sales Engineering and approval of complex orders.
• Vendor Management for interconnecting and purchasing services from vendors such as Confidential Internet Services, Global Crossing, Qwest, Level 3, and McLeod USA.

Confidential, THREE RIVERS, MI

CONSULTANT

Responsibilities:

• Established Operations, Provisioning, Tier II/Tier III Network Support, and Customer Care for a startup Confidential in Southwest Michigan.
• Negotiated with multiple vendors to build a suite of products that included local service, long distance service, internet connectivity, and voicemail.
• Implemented Resale/ Confidential provisioning process and customer care for same.
• Designed a Class V switching network that was submitted to the Confidential for the RUS ( Confidential ) loan.

Confidential, SOUTHFIELD, MI

PROJECT MANAGER

Responsibilities:

• Managed daily operations of Coast to Coast to include: Confidential provisioning, Access provisioning, Customer Care, Billing, and Network Operations.
• Maintained existing customers PBX systems.
• Coordinated the conversion of network services from the Coast to Coast network to the Allegiance Network that included DIA, PRI, and CAS circuits that totaled approximately 500 customers.

Confidential, CLARKSTON, MI

MANAGER, NETWORK OPERATIONS

Responsibilities:

• Responsible for the management and engineering of all network operations including Tier II/Tier III.
• Executed successful project management of the deployment of an ATM based, VoDSL network that was to be commissioned in the Confidential L Confidential .
• Executed successful project/vendor management of the implementation of Class V Soft Switch