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Credit Card Fraud Analyst Resume

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Newark, DE

SUMMARY:

Effective listener and communicator, self - starter, highly driven, motivated team player seeking to continue advancing in the Finance and Banking Industry

EXPERIENCE:

Confidential

Credit Card Fraud Analyst, Newark, DE

Responsibilities:

  • I have been a top-performing analyst within the company for the last four months. I hit bonuses every month and I am always ranked as a PR5
  • I have been K for the company the past three months for fastest Confidential and Confidential .
  • I was recognized as the top performer in my building for the month of December.
  • I was elected Team Chat Champion and Confidential Champion within my team to help other associates improve their numbers. I do side by sides and presentations for the group to show them what makes my calls move more efficiently.
  • I am member of four different clubs and volunteer outside of work

Confidential

Agent, Berwyn, PA

Responsibilities:

  • I am licensed to sell Life and Health insurance in PA and DE.
  • Over the past four months I have earned over 30,000 $ in commissionable sales.
  • I have over 200,000 dollars worth of assets in annuities. I also have 20 life insurance policies

Confidential

Founding Member, Haverford, PA

Responsibilities:

  • Handled 90-100+ inbound and outbound calls per day in a fast-paced, performance-driven environment to assist members, providers, and employers with benefit information, claim status, eligibility and enrollment
  • Consistently ranked among top performers in terms of efficiency and performance on: call volume handled, customer satisfaction, first-call resolution, fast handle time, low after-call (auxiliary) time
  • One of three customer service representatives (selected from among 75) asked to pilot our new computer system with a major new client relationship
  • Selected to the Confidential Culture Club to create an inclusive work environment, plan events that support diversity, and voice concerns directly to upper level management on behalf of peers

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