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Fulfillment Associate Resume

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Ashland, VA

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SUMMARY:

An accomplished security - cleared professional, with over ten years of progressive and diversified information technology, program and project management experience. Effectively balances competing priorities of multifaceted, concurrent projects and operations while utilizing superior research, analytical, organizational communications and planning abilities.

AREAS OF EXPERTISE:

  • Project vision & strategy scheduling project deliverables risk management client communication contract negotiations project planning & completion planning & tracking proposal management requirements scope & cost management
  • User Experience
  • HTML
  • Excel
  • Visio
  • Word quality & change management reporting email marketing testing
  • SDLC
  • SQL
  • PowerPoint

EXPERIENCE:

Confidential, Ashland, VA

Fulfillment Associate

Responsibilities:

  • Use CRM to update inventory data and process customers’ orders in a fulfillment center.

Confidential, Washington, DC

Responsibilities:

  • Used Banner, student information system, to update students’ course data.
  • Used SalesForce Confidential CRM to perform transcript analysis.
  • Used Documentum (GWDocs) to scan, index, store and retrieve documents in a consistent format.
  • Verified data integrity and created solutions to resolve inconsistency.

Confidential, Washington, DC

Project Manager

Responsibilities:

  • Created, executed and maintained project plans, mitigated project risks and ensured that the projects were on track within budget and met the technical requirements.
  • Documented, monitored and tracked milestones in project schedules.
  • Provided technical and analytical guidance to project personnel (employees, consultants, and contractors).
  • Created information systems implementation and test strategies, plans, scenarios, process flows and procedures.
  • Created the organization’s Disaster Recovery Plan and Business Continuity Test Plan.
  • Designed data analysis strategies to identify potential opportunities for quality improvement and focused investigations.

Confidential, McLean, VA

Senior EVM Analyst

Responsibilities:

  • Performed Earned Value Management (EVM) analysis, schedule analysis and process improvement activities.
  • Collaborated with Government Program Management Office (PMO) Project Managers, Control Account Managers, Program Control Analysts and support contractors.
  • Provided Baseline Change Request support.
  • Prepared Program Management briefings, management and ad hoc reports for the customer to convey, monitor and improve program performance.

Confidential, Largo, MD

Program Scheduler

Responsibilities:

  • Provided engineering support on Master Integrated Program Schedule for an Information Technology / SDLC initiative.
  • Responsible for requesting, collecting, coordinating, reporting and inputting schedule data, from multiple Project teams, into MS Project to convey, monitor and improve program performance.
  • Utilized MS Project for initial schedule development, weekly/monthly status reporting and Master Program Schedule updates.
  • Assessed impacts of Timeline and Program changes for individual Program team members.
  • Resolved critical path issues and scheduling conflicts for all active Projects.
  • Ensured horizontal and vertical traceability throughout the Program, while consistently maintaining and enforcing standards.

Confidential, Columbia, MD

Business Analyst

Responsibilities:

  • Supported daily Government Program Management Control activities, including tracking, oversight and assisting with Project plans, Schedules, Resource estimates, Baseline Budgets, and identifying Risks for 14 Information Technology projects.
  • Duties included building and teaching others to build Project Schedules, WBS, and Resource management and linkages, using MS Project.
  • Supported internal Program reviews as well as customer reviews and evaluations, by preparing the Master Program Schedule, Baseline Change Management Request Forms, and other supporting documentation to convey, monitor and improve program performance.
  • Trained project managers, cost account managers, and business analysts to analyze Program performance, maintain EVM/earned value metrics, and provide cost schedule and status reporting, by interpreting Contract Performance Reports.

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