Senior Collector/Collection Manager Resume Beltsville, MD - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Beltsville, MD

Senior Collector/Collection Manager

Responsibilities:

Managed a portfolio of high balance aging accounts (residential and commercial properties), negotiated with attorneys, reviewed credit reports, interviewed/hired new employees, supervised and monitored the production of 30 - 140.
Supported and negotiated settlements, skip tracing /checking public records, last point of contact before referring accounts for legal action, sent collection letters, talked off accounts, and mapped and planned monthly goals.

Confidential, Laurel, MD

Owner and Operator

Responsibilities:

Handled all aspects of a start-up collection agency, generated clients, sales, inbound/outbound collection calls, negotiated payment plans/settlements.
Responsibilities included forecasting monthly office budget, setting and attaining office goals, training, and administrative duties. Soliciting and securing new clients, maintaining working relationships that exceeded client expectations, monitoring monthly sales goals and targets to meet growth quotas.

Confidential, Gaithersburg, MD

Collection Manager

Responsibilities:

Duties included managing office/team/individual goals, establishing payment plans for outstanding bank loans, approving settlements, talking off accounts/deal closure, exceeded minimum monthly goal of $500,000.

Confidential, Columbia, MD

General Manager

Responsibilities:

Management duties included; setting and attaining office goals and yearly projections including number of employees and training, setting floor manager collection goals monthly, setting team goals for 8 supervisors each with 10-12 member teams, responsible for daily meetings and training of all staff.
Attained monthly goals and targets in excess of 1.25M.

Floor Manager

Confidential

Responsibilities:

Supervisory and management duties included; setting and attaining team goals for 4 supervisors each with 12 member teams, and 4 supervisors in training each with 6 member teams; conducting daily instructional meetings.
Attained monthly goals and targets in excess of 750K.
Collections of delinquent purchased credit card accounts; inbound/outbound phone calls, skip tracing, setting payment arrangements, negotiating settlements and talking-off accounts.
Attained monthly goals in excess of 50K.