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Iyp Service Manager Resume

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San Antonio, TX

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OBJECTIVE:
Acquire a position where I can utilize all of my training and experience.

SUMMARY:
Successfully met and exceeded sales goals.
Creativity and resourcefulness in developing new ideas for solving problems as a manager.
Maintained quality and professionalism in all positions.
Made decisions best for clients, which increased company retention.

EDUCATION:
Clinton, IA
Masters of Business Administration, Currently

San Antonio, TX
Bachelors of Arts in Business Management, 1999
Relevant Courses: Finance, Management, Marketing, and Business Law.

EXPERIENCE:

10/11-Confidential
IYP Service Manager

  • Review cases from sales force for external clients to ensure advertiser accounts are displayed in an orderly manner using Salesforce and CSS.
  • Research and escalate cases as needed to ensure that all matters are handled by appropriate department.
  • Works with external and internal customers using professional communication skills in order to form relationships with clientele.
  • Responsible for caseload SLA and quality goals on an ongoing basis.

08/05-06/11 Confidential
Lending Manager

  • Responsible for hiring, developing, motivating, promoting, and growing a staff of 10 to 15 employees in underwriting.
  • Excellent written and verbal presentation skills.
  • Excellent computer skills including Microsoft Word, Excel, Outlook, Power Point, Access and Visio.
  • Responsible for organizing, planning, developing and conducting coaching sessions for each employee within the team.
  • Extensive experience with public speaking and sales presentations utilizing proper attention gaining strategies, confidence, and utilizing language that is tailored to the audience for ultimate retention of information.
  • Manage customer complaints to insure top notch customer service, business policy and procedure are being followed and protecting Wells Fargo’s reputation.
  • Responsible for building relationships with underwriting and other key partners to build efficiencies, improve processes, monitor compliance to maximize customer experience and profitability.
  • Responsible for production and quality goals on a daily basis.
  • Performed risk analysis and made decision regarding deficiencies identified during the review process.
  • Underwriting mortgage loans for origination and Equity Lines of Credit
  • Underwriting HAMP and proprietary modifications with the goal of retaining the business.
  • Audited and reviewed subordinates files for accuracy and quality.

10/04-07/05 Confidential
Operations Manager

  • Developed superior administrative skills while managing agents and staff within a combined office / agency environment.
  • Marked and sourced both providers and new accounts.
  • Maintained provider network and website.
  • Ensured Billing of all groups and accuracy of list bills and recorded payments.
  • Sold Health and Life insurance based upon internet leads and client referrals.

03/04-09/04 Confidential
Marketing Representative

  • Recruited and built rapport and relationships by providing tools and support.
  • Facilitated meetings and trained on new products.
  • Presented products in public speaking engagements to groups of 50 and more.
  • Recruited and retained new agents for group business lines.

11/03-03/04 Confidential
Customer Service Sales Representative

  • Listened and evaluated client needs in a call center environment.
  • Cross-sold products for the bank and vendor companies.

12/01-07/03 Confidential
Client Financial Analyst (Personal Banker)

  • Developed, sourced and acquired new financial relationships in a call center environment.
  • Developed and implemented tailored plans to meet the established sales strategy.
  • Developed a personal follow up system to meet and exceed sales goals.
  • Broadened and deepened client relationships by cross selling with other departments.
  • Sold Banking products and Life insurance in an inbound call center.

07/87-04/01 Confidential
Sales Representative

  • Sales of Life and Health insurance in an inbound and outbound call center.
  • Assisted in training and coaching of new employees.
  • Systems advisor developing and training employees in new systems.
  • Created and developed online procedures on intranet.

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