Benefit Verification Specialist Resume Rockville, MD - Hire IT People

SUMMARY:

Professional with 20 years in customer service and retail. I possess management skills and exceptional oral communication, with problem solving skills. Ability to follow through on tasks according to order of importance and urgency. Ability to work as a team player or individually.

PROFESSIONAL EXPERIENCE:

Benefit Verification Specialist

Confidential, Rockville, MD

Responsibilities:

Verify patient’s insurance in a timely manner prior to or for same - day appointments to ensure error-free claims processing in a fast-paced environment
Determine patient portions due and amounts to be billed.
Identify all patient accounts accurately based on what PPO HMO
other Managed Care Organizations the patient's insurance plan might fall under.
Correcting errors in various work queues to ensure correct claim filing or refiling of denied claims.
Familiarity with ICD-10 CPT coding and Medical Terminology.
Complete Prior Authorization Insurance Verification
Scheduling Appointments and coordination patients.

Site Manager

Confidential, Forestville, MD

Responsibilities:

Provide exceptional service to our Customers and Sales leads over the phone as well as to walk-in Customers
recommend appropriate unit sizes and services based on individual customers’ needs
understand and explain the leasing process to Customers
sell merchandise including packing / moving supplies and insurance to protect our Customers goods
operate POS system and take payments
conduct daily visual and space audits of entire facility as well as perform lock checks
Prepare and make daily bank deposits
submit and approve property invoices for payment
process daily weekly monthly and annual reports
coordinate and conduct auctions on an a bi-weekly basis
perform property maintenance both inside the facility and on the grounds including; sweeping
changing light bulbs and removing debris in storage units
perform light landscaping
responsible for collections of delinquent accounts
assisted tenants with insurance claims marketing

Lead Pet Care Assoc. II Keyholder

Confidential, Washington, DC

Responsibilities:

Open and Close store when scheduled
assisting management with new hire training
assisting customers with questions and or concerns in regard to their dog cat or small animal handle and resolve customer complaints
perform credit card cash and check transactions
insure the store is always clean and well stocked and front faced as per Confidential policy
always maintaining outstanding customer relations and service

Playroom Supervisor

Confidential, Washington, DC

Responsibilities:

Answer phones / meet and greet clients bringing their pets into the daycare center. I am also responsible for maintaining a clean and safe environment for dogs / Duties also include bathing
walking and feeding the dogs
I insure all dogs are interacting in a happy playful manor.

Retail Sales Representative

Confidential, Temple Hills, MD

Responsibilities:

Assist customers with Phone and Broadband purchases
Duties included up-selling phones and phone accessories
Maintained store inventory handle customer complaints and resolve customer handset issues
Assisted customers with insurance replacements and manufacture warranties
Helped in planning store events while always insuring customer satisfaction

Lead Cashier & Pet Care Specialist

Confidential, Oxon Hill, MD

Responsibilities:

Assist dept. manager with day to day store operations
Professionally resolve customer complaints
Assist management with stocking inventory and store refacing
Provide product information to customers
Handle large amounts of currency daily and insures cash register balance is accurate
Assist management with store inventory and bi-weekly cycle counts
Communicates with management on product discrepancies
provided customers with product information
Assist customers with concerns about prior products purchases
Advise and assist customers with animal adoptions
Monitor and insure the safety of all animal habitats
Assist management with any other assignments requested.

Assistant Store Manager

Confidential, Oxon Hill, MD

Responsibilities:

Assisted store manager with training new staff
Responsible for seeing that the store was open and closed on time
Handled customer complaints and concerns
prepared employee bi-weekly schedules for payroll
Prepared nightly deposits and change orders for pick-up
Received merchandise and assisted with stocking
Assisted with store promotional setups and sales
Arranged store according to company guidelines

TECHNICAL SKILLS:

Windows 7/8/10
Windows 95/98
XP
Microsoft Office Suite
Lotus Notes
WordPerfect
Office Tracker
Excel
Internet Explorer
Netscape Navigator
MS Word
HR Navigator
Omni
Nexus
Concur
Salesforce
Smartshare
Pplus
Access 2016
Outlook 2016

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Benefit Verification Specialist Resume

Rockville, MD

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