PROFESSIONAL SUMMARY:

• Process - oriented Project/Program Management Professional with proven expertise in Global Enterprise Project & Program Management.
• Comprehensive background in Information/Cyber Security, Data Privacy, Compliance and Regulatory Risk Management, Strategic Technology Infrastructure Implementatioin & Planning, Application Management/Creation/Implementation, Process Optimization and Organizational Governance and Restructuring in highly regulated and complex Global Enterprises.
• Proven record as a leader, able to successfully influence and lead resources for the benefit of the organization.
• Senior Level Experience in managing FTEs, Consultants and 3rd Party Vendors.
• Strategic Planner focused on optimizing labor and budgetary resources, to meet Client Quality Needs and Standards, and deliver High Quality Products and Services.
• Well versed in Lean/Six Sigma theory and delivery including but not limited to the VSM (Value Stream Mapping) Process.
• Excellent knowledge of SDLC - Waterfall (Traditional/Non-traditional), Agile and eSAP Methodologies (Expert)
• Ability to professionally conduct:
• Cost/Benefit Analysis and Buy vs Build Analysis, including Vendor Selection Evaluation Process (RFI/RFP)
• Business Analysis: Requirements (Requirements Gathering Process, BRD/FRD, ICD/GUI Diagrams & Detailed Design, Data Gathering and Data Quality Analysis, Process Mapping & Engineering/Reengineering - Present to Future / Manual to Automated States, Prototyping, & Requirements Tracing & Validation), and GAP Analysis
• Project Maintenance, Monitor & Control Process and Project Rollout Phase Analysis - throughout project SDLC
• Definition of Roles & Responsibilities (Resource Alignment & RACI Chart Assignments), Establish Project Governance/Resource Organizational Structure, Establish Change Control Board, Establish Escalation & Communication Plans
• Project Planning - WBS, Project Plans, Schedule Plans/Project Release Schedules/Gantt Charts, Milestone & Task Tracking Plan, Action Items Plan, Risks/Issues/Dependencies/Deviations Plans (Identification - Assessment/Evaluation - Management/Mitigation), Critical Path Analysis, Scope/Resource/Vendor Management Plans, Quality Assurance Plan (Artifact Quality Control), SDLC Phase Process & Deliverable Control Plan
• Project Expenditure Process Management, including the Software Capitalization Process
• Detailed Financial Planning & Budgeting including but not limited to: Estimate Assessments throughout Various Phases of the SDLC, Budget/Cost Variance Evaluation & Monitoring - Including Timesheet Approvals for Resources, Capital Resource Management Plan, & Infrastructure Procurement Process & Vendor Management Process
• Change Management Process - Assessment & Approval Process (CCB - PCR/Change Review Meetings)
• Information Security & DP Reviews (Encryption, Cyber Security, Data Privacy) Reviews & Approvals and Enterprise Risk, Compliance & Regulatory Assessment Process (including but not limited to: Reviews of Consent Order(s) & MRA(s) if applicable, Data Privacy Reviews (for each pertaining country), Information Security Reviews & Compliance Policy Reviews - RCSA process)
• Architectural & Detailed Design Process - System Design & Network Architecture, HLD/Detailed Design - Assessment, Analysis, Reviews & Approvals
• Testing: Unit Testing, SIT/UAT Planning & Coordination, and Performance Testing Planning & Coordination
• COB (Continuity of Business) & Disaster Recovery - Including Failover COB Tests & COB/DR Procedures, Production Change Management & Incident Management Planning
• Operational Policy Reviews, Operational and Procedural Writing
• Status Reports (Key Initiative Status Reports to CIO Council), & Project Status Reporting, Project Metrics/Dashboards/RAG Status (Planview/MS Project/Excel), Presentations/Proposals to Senior Management
• Post-Implementation Reviews- Lessons Learned and Production Post-Implementation Support

TECHNICAL SKILLS:

Project Tools: Expert Level in Planview, HP/Mercury Quality Center, Business Objects, MS Access, Word, Excel, PowerPoint, MS Project (including server) & Visio

PROFESSIONAL EXPERIENCE:

Independent Weath Manager

Confidential

Responsibilities:

• General Portofolio Management: Actively managed portfolio of broad based ETFs, targeted at short to medium term growth
• Traded Cross-Sector and Cross-Industry ETFs both on a Day and Short Term Timeframes. Traded in volume on leveraged ETFs: VIX, GOLD Related ETFs, Oil Related ETFs
• Conducted Advanced Technical Research & Analysis of underlying equities & assets, as well as Market Broad Research & Analysis (based but not limited to Moving Averages, Regression Analysis, Fibonacci Retracements, etc…) utilizing industry standard charting software and statistical tools

Confidential

Program Manager

Responsibilities:

• Managed the RFP process across the top 5 industry Consulting Firms, and the Vendor Selection Process (including procurement process, contract agreements & project planning)
• Managed Deloitte Consultants & Confidential Stakeholders (all pertaining departments & businesses including Global Markets) throughout the entire project lifecycle process
• Managed the following Project Facets: Project Planning for the Delivery of the IT Risk & Controls Framework and IT Roadmap & Strategic Planning (Rolled out Initiatives Plan for the following 3 years), including agreed upon Phases & Milestones, Action Items/Risks/Issues/Dependencies, Governance Plan (including Governance Management & Peer Reviews), Communications Plan including Global Program Level Senior Management Tower Reporting, Current State Analysis & Interview Process, and all additional Project Activities

Confidential

Senior Lean/Six Sigma Consultant

Responsibilities:

• Process Reengineering of the Dental Claims Process
• Led intensive Interviews and VSM (Value Stream Mapping) Workshops with National Associate Teams (Dental and Long-Term Care Claims)
• Factbase Consultation and Recommendations
• Process reengineering to include, but not limited to automation, reengineering and various process improvement/streamlining

Confidential

Project/Program Manager

Responsibilities:

• Managed the Planning & Design Phases of the RAS Unit 2 for the Facultative Reinsurance Business
• Managed the Facultative Underwriting Process-Reengineering Workshops utilizing ARIS
• Managed vendor relations and vendor process
• Revised the vendor e-SAP Methodology
• Created & Managed the RAS SAP PMO & IT Procedures
• Managed the planning and analysis for the remediation of the legacy systems, and integration to the single SAP integrated core processing system
• Managed the preparation and analysis of the data migration strategy with the selected 3rd party vendor
• Managed the Actuarial Modernization Project for the Facultative Program

Confidential

Project/Portfolio Manager

Responsibilities:

• Managed the Planning, Design & Implementation of the IIE Operations System Data Warehouse
• Financial Integration of the IIE PeopleSoft Finance System with Confidential
• Portfolio Manager for the IIE Operations System Program & Projects
• Data Conversion from SAP to PeopleSoft
• PeopleSoft & CRM to Data Warehouse Integration, SFTP Interfaces & Batch Processing
• Managed the building of the Business Objects Universe for Report Generation & Scheduling
• Upgrade from Business Objects R2 to R3, & R4
• Fiscal Year 2015 - Year End Process Project Manager for IT & the Controller’s Division (SAP)
• Managed multiple 3rd party vendors for the Implementation of PeopleSoft, Integration of CRM with PeopleSoft & the Data Warehouse
• Established partnerships with key IT partners in support of data warehousing initiatives

Confidential

O&T - GLOBAL AML IMPLEMENTATION PMO - Compliance Regulatory Projects/Programs

Project/Program Manager

• Managed the Planning, Execution & Delivery of Consent Order and MRA OCC Mandated AML Programs
• Global AML Implementation Lead for the successful delivery of the Automation of the Global Transaction Code Process Full Lifecycle from Source/Originating Application Systems to AML Application Systems (MANTAS & NICE Actimize) (Phase III - All Global Regions)
• Global AML Implementation Lead for the successful delivery of the Automation of the Periodic Transaction Review Process: Global Automation and Expansion Program (Phase 1 - Three Global Regions)
• Coordinated the work of different regional program/project managers, and motivated project teams using strong leadership skills to ensure the OCC Mandated Programs met their requirements by the required timeline
• Worked closely with in-country project leaders in ASPAC, EMEA, LATAM & NAM Regions to track progress, and provided updates on changes in strategy and/or priorities to O&T & AML Compliance / AML Advisory Senior Management
• Direct Program Management & Implementation (full lifecycle Waterfall SDLC) activities, to meet initiatives that support the success of the business operations & process
• Direct accountability for program or project execution from Initiation to Post-Implementation: Assembling or leading the program and project teams, delegating tasks, identifying, managing & negotiating resources, and communicating project related analysis, requirements & overall status to the Global AML Implementation PMO and all required stakeholders
• Perform Financial Planning and Analysis for all programs and projects, as well as Cost & Risk Management to manage financial and operational risks
• Adhere to guidelines and process procedures/policies, to ensure that divisional objectives co-relate with enterprise initiatives through communication and collaboration with the Global AML Implementation PMO as well as the Confidential Global Compliance & AML Advisory teams
• Oversight of the Analysis, Requirements, Design, Validation (SIT & UAT test manager duties), and Implementation Management (including Non-Production & Production Change Management)

Confidential

Project/Program Manager

Responsibilities:

• Managed Projects ranging from $500,000 - $1.2 million in labor hours
• Managed the planning, execution and delivery of the “The Cloud” Program: Thin Client Program for US Retail Bank (Call Centers, Back Office Operations, IT & Administrative Users & Branches)
• For the application remediation/readiness for Win7 & Thin Client (Citrix 6.5) Managed 162 Global Application Management Teams
• Managed the Planning, Packaging, Validation and Deployment into the Thin Client Production Environment for all the applications for the US Retail Bank (CCS, Back Office Operations, and IT & Administrative Users)
• Managed the Infrastructure Coordination, Planning, Pilots & the Migration Rollouts/Deployments for the US Retail (CCS, Back Office Operations, and IT & Administrative Users) for Thin Client
• Managed the Active Directory/Domain Migration for US Retail (CBNA to NAM), for the current CBNA users, servers and applications (NAM enabled)
• Managed the Analysis and Design of the Thin Client Infrastructure for the US Retail Branch Logical Architecture
• Replacement of the Currency Management System Project for the CMO (Cash Management Office) - Successfully replaced the current Cash Management System for all North America ATMs and Branches before deadline, under budget, and with no issues post deployment. Worked closely with cross-functional teams, onshore and offshore, as well as numerous vendors

Confidential

Project Manager

Responsibilities:

• Collected & assessed sample artifacts and affirmation from program specific Confidential DAP Surveys (for all the appropriate sectors).
• Additionally, worked closely with the Confidential management to assess its current program maturity status
• Coordinated and managed for the appropriate assessment meetings (all regions globally).
• Identified Gaps in the Confidential DAP Program, and worked closely with the appropriate STLTs and TISOs, to confirm project goals and grade the DAP Survey Maturity Ratings
• Implemented and ensured correct contract language in vendor agreements to cover the business’ data protection interests
• Successfully managed all side projects with business, sector and corporate teams to remediate an audit finding through the restructuring of RACF entitlement profiles across Confidential
• Led problem management reporting effort for Senior Management on high severity business outages
• Successfully implemented AppSight and DAPHNE globally for all Confidential businesses

Confidential

Project Manager

Responsibilities:

• Dynamically led multidisciplinary technical teams in the development and implementation of site upgrades, software deployments and departmental moves
• Worked closely with Systems Integration teams in delivering solutions to an array of internal customers
• Provided day-to-day direction and supervision to the work stream teams and the appropriate application/database owners
• Involved in full project life cycle including: determination of appropriate tools and technologies, system specification, data modeling, database architecture/design, database administration, setup and configuration
• Collaborated with the Legal & Compliance teams, to institute Risk Assessment and Risk Analysis strategies

Confidential

Project Manager

Responsibilities:

• Responsible for the development and management of project plan(s) for the program, as well as a slate of side projects. Created comprehensive project plans with identification of critical paths, dependencies and milestones while overseeing progress of project deliverables to manage scope and risk. Generated project reports for senior management
• Partnered with other project managers (counterparts/internal client groups) and enterprise technology groups to ensure continuing alignment with project objectives. Resolved project issues through direct action and essential escalation
• Led medium to large scale solution development projects. Implemented practical risk management solutions, which allowed the client to push technology in order to maximize value. Practiced risk management methodologies to report a more accurate depiction of client’s IT processes
• Presented ideas, and initiated collaborative efforts with the client to produce innovative automated solutions, to accomplish the project’s deliverables. Managed and participated in prioritizing issues and risk with management teams. Performed thorough business impact analysis
• Examined the provided selection of project management tools, to evaluate their ability to support the identified requirements for project management communication. Employed appropriate project management processes to manage the planning, procurement, quality, communication, task management, control, and logistical support for the undergoing project
• Developed User Guides (PCMs) and worked closely with the Systems Integration Teams to monitor and track the delivery of the solutions, to ensure an optimum level of data privacy and information security
• Risk Assessment and Risk Analysis on a quarter bases for 5 different business groups
• Successfully implemented Riverbed Compression Technology, as well as many different Storage Infrastructure Solutions (NAS/SAN and Virtualized environment) including: EMC Symmetrix, VMAX, NetApp
• Successfully managed the implementation of Enterprise Storage (NAS/SAN) across multiple platforms
• Worked closely with third party vendors to implement Distributed & Mainframe system technologies
• Implemented Encryption across all Distributed and Mainframe environments

Confidential

Business Analyst/Compliance Officer

Responsibilities:

• Member of PMO that migrated all fixed income and derivatives clients to electronic trading platform
• Worked with diverse user groups during all stages of data migration project including business requirements gathering, design reviews, user acceptance testing, and product delivery. Acted as a liaison between business users and IT/engineering staff
• Improved and streamlined the data migration process to reduce processing time from hours to minutes
• Provided Senior Management with weekly metrics for key aspects of the fixed income & derivatives business
• Generated process flowcharts to depict technology related procedures for producing financial reporting
• Gathered requirements and prepared functional and technical specifications for the migration of all fixed income & derivatives metrics reporting from MS Access to OMR (Data Warehouse)
• Identified data warehouse processing methods and assessed feasibility of automating manual processes in future state architecture. Wrote documentation, provided and handed off the project to a client support group. Provided support for the creation of standards and executive status reports for Data Migration & UAT
• Partnered with business clients to prioritize and plan software or hardware development releases
• Set up and Modeled ClienTrack: a contact database for client contact management to maximize positive exposure
• Worked with Risk Management, Legal and Compliance departments to plan and implement a proactive Qualified Institutional Buyer assembly. Collaborated on the development of a system to monitor and report the QIB & registration process
• Contributed to prioritizing project related issues with management teams and performed thorough business impact analysis