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Hotel General Manager Resume

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Anaheim, CaliforniA

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OBJECTIVE Strive to grow within an organization to help support and achieve company values and vision in Quality, Customer Satisfaction, Leadership and Integrity.

EDUCATION Stanislaus Turlock, California Bachelor of Business Administration May 2012

EXPERIENCE Extended Stay America, Confidential Anaheim, California
Hotel General Manager February 2009-September 2010

  • Directly manage property operations to assure optimum performance and continual improvement in the Five Key Result areas (guest satisfaction, employee support/implementation, promote sales /marketing business opportunities, audit accounting & administration, and profit/financial control)
  • Coordinate, direct, and manage staff and everyday hotel operations to achieve profitability and efficiency while maintaining company standards and ensuring 100% guest satisfaction.
  • Manage labor standards and property level expenses; support, motivate and give direction to all employees, resolve guest issues in a manner consistent with the company’s goals and objectives.
  • Analyze property financials and prepare sales forecast for next quarter.

La Quinta Inns & Suites, Confidential Stevenson Ranch, California
Assistant General Manager July 2006 to March 2009

  • Assigned to a property during the construction phase to assist project managers and contractors for operation of 112- room new-build Inns & Suites franchise property.
  • Responsible for hiring personnel, training employees, conducting performance reviews, and updating employee information including W-2, W-4, and I-9 forms.
  • Schedule departments and provide an enjoyable work atmosphere that boosts employee morale. Develop and set the standard for company procedures and control.
  • Meeting Management for conference center. Contract review, plan, organize, and manage; front desk, housekeeping, and maintenance staff for meeting room operations.

La Quinta Inns & Suites, Confidential La Palma, California
Office Manager/Front Desk Sales Representative May 2000 to July 2006

  • Assist with, and perform, many of the tasks that both the General Manager and Assistant Manager perform on a daily basis.
  • Work directly with the Director of Sales and Sales Coordinators to help with Sales Groups and meetings to meet company sales budget.
  • Advise direct-maintenance, breakfast, housekeeping and room attendant personnel with guest complaints and request and completion of all work orders.
  • Night Audit trained to close end of day reports and help with bank deposits.

VOLUNTEER Confidential January 2012 to present

  • Advocate and mentor for the children of Alameda County.
  • Submit monthly reports to supervisor and court reports to judge on recommendations.

COMPUTER SKILLS Microsoft Office, Excel, Word, PowerPoint, Outlook, 10-Key, PeopleSoft, ADP, Oracle, and Paychex.

ADDITIONAL DATA Fluent in Spanish. Licensed Notary Public. Enjoy travel, cooking, reading and family outings.

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