PROFESSIONAL SUMMARY
Over sevenyears’ experience in Health Information Technology field to include department management, software implementation and consulting services.

EDUCATION
B.S. Health Information Management

Certified Registered Health Information Administrator (RHIA)

CAREER SUMMARY

Anne Arundel Medical Center Annapolis, MD December 2010 – present

Health Information Management Manager

• Manage 10 FTE working in the electronic medical record (Epic System) in various setting to include Chart Analysis, Physician Chart Completion, Release of Information, and Transcription.
• Responsible for descriptions, process flows and evaluation of workflow related to electronic health record (Epic System)
• Develop and rollout training to HIM staff for Epic upgrade and Meaningful Use initiatives.
• Provide onboarding and continues education training to vendors on HIM department operations and Epic software.
• Proactively manages external vendor relationships with release of information and transcription service providers.
• Prepares and maintains HIM dashboard data for required reporting elements as well as internal performance indicators and reports trends and opportunities for improvement to the Director of HIM.
• Utilizes HIM dashboard indicators and other measures to evaluate staffing levels. Based on analysis of this data, consistently recommends and ensures that a sufficient number of qualified and competent staff are available to provide service that is timely, accurate, safe, and focused on customer service.
• Manages open positions, recruitment efforts, and hiring of permanent and temporary staff.
• Assists the Director in setting departmental goals and team/individual productivity standards. Meets personal performance standards by efficiently setting goals and objectives, prioritizing work, and using available resources appropriately. Appropriately delegates work to coordinators and issues to Director. Retains appropriate work and responsibility.
• Supports continuous interaction with the physician community to include documentation quality improvement, record completion, fining, and suspension activities. Attends medical staff meetings as needed to address issues, obtain feedback, and deliver training. Frequent customer interaction includes medical staff members, leadership and peers from other departments, staff in all areas, vendor contacts, and patients/family members.
• Assists with the planning, implementation, and monitoring of the HIM budget. Supports effective utilization of supplies, reference materials, andeducational opportunities.

Confidential, MD October 2009- December 2010
Senior Operations Implementation Analyst

· Managed multiple simultaneous projects to successful completion.
· Provided software training on CCS Advantage for care management nurses and customer service representatives.

• Created requirements analysis documentation to position successful development by IT and subsequent implementation into Care Management Operations for MedAssurant client stakeholders or partners.

· Documented key operational processes in detail, identify areas for improvement and owns resolution.
· Worked with systems analysts on process/procedure development for the operation, including systems requirements where required.
· Managed operational processes for periods of time after implementation to ensure clean transition.

Confidential February 2009- October 2009

Senior Implementation Analyst – Contract Position

· Worked as part of a multi-disciplinary team deploying the Department of Defense’s (DoD) electronic health records for all Navy sites.
· Responsible for deployment activities associated with Implementation and Training including triaging, facilitating, and tracking external stakeholder issues.
· Schedule and resource planning, coordination of deliverable review as well as metrics reporting.
· Coordinate all implementation activities including, but not limited to Deployment Planning, Site Surveys, Pre-Implementation Meetings and all status checks through System Deployment.

Confidential August 2004- February 2009

Implementation Consultant – Paragon Group

· Conduct on-site setup, education, consulting and support for the Implementationof Paragon Resource Scheduling and Pathways Compliance Advisor products from kick-off to go-live.
· Conduct and direct the analysis of business problems to be solved with automated systems.
· Work with users to identify, evaluate and develop systems and procedures which are cost effective and meet user requirements.
· Plan and execute unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
· Design details of automated systems.
· Lead cross-functional linked teams to address business or systems issues.

Confidential

• Provided consultative services to HIM management to assist with the implementation of Horizon Patient Folder (HPF).
• Provided guidance and assistance with the transformation from paper to electronic.
• Implemented Horizon Patient Folder application in community hospitals ranging from 80 to 120 beds; and in large multi-facility health system ranging 250 to 900 beds.
• Determined application optimization within the department(s) and provided customer with best practice methodologies.
• Performed policy and procedure development and review.
• Conducted workflow reviews (including system workflow and department process workflow).
• Determined staffing requirements, job descriptions and competencies.
• Maintained documentation covering each departmental implementation.
• Conducted Pre-Activation Assessments and Post Activation Assessments.
• Facilitated and managed all components of onsite application test visits, which included Unit Test visit and Integrated Test visit.
• Reviewed and approved roll-out plans for each implementation.
• Assisted with application training for multiple end users to include Physician, Nurse, Ancillary, Health Information Management Department, Patient Access and Patient Financial Services.
• Provide product input to Product Marketing and Product Development groups using the information from previous and current installations. Provide written direction to these groups regarding product functionality that improved the implementation process.

Confidential January 2003- August 2004
Assistant Director Medical Records

• Maintained the day-to-day operations of the medical records department and managed 27 employees.
• Managed hiring of staff in conjunction with Human Resources.
• Conducted daily briefing on department status.
• Handled payroll process in the department.
• Developed, monitored, and reported ongoing performance improvement program for all positions in the department.
• Provided orientation and training for staff, medical staff, and students as needed.
• Maintained up-to-date policy and procedures.
• Coordinated and conducted Closed Medical Review program.
• Responsible for Monthly Inpatient Statistics.

SOFTWARE SKILLS

• Microsoft Office Products 2007 (Excel, Word, Visio, Project, PowerPoint, and Map Point),
• Epic Electronic Medical Record
• McKesson Product Solutions (Horizon Patient Folder, Horizon Business Folder, Paragon, Pathways Compliance Advisor, and STAR)
• Siemens SMS Host System
• CCS Advantage